Terrible customer service! We had LVP installed, it is cracking in places and bending to the point…read moreof creasing. To add to the disaster of this install, the contractor they set us up with is now out of business. We've been trying to place a warranty claim through Floor Trader (Adam- sales associate) with multiple attempts to get a resolution. Now it seems he's ghosted us. They need to do better. I'd steer clear and use another flooring company. Just save yourself the hassle on this one. Over $3,000 wasted here, it's infuriating. In addition, to have this fixed, I will need to move ALL furniture yet again and endure the removal and reinstall process all over again. It's unacceptable for them to do business this way and I see after coming to submit my review that we're not the only ones this has happened to.

Just had Floor Trader and JMH Flooring tear out old tile in our kitchen, bathroom, and breakfast…read morenook and also tore out carpet in our three bedrooms. They installed new tile and luxury vinyl throughout the hours and i can not be happier. The new floors look amazing. The price was very fair. Very professional. I would definitely use them again for any flooring or tiling needs. Highly recommended.

Quality, Selection: We were so impressed at the quality of Dan and his team. Dan has an impressive…read morevariety of products, but was able to find the exact make and model of our existing flooring and continue it through the rest of our home. It's a perfect match and looks like it was original to the house. His team also were able to create stair treads that you'd think came from the same factory as the flooring. Speed, Communication, Overall Service: I was shocked at how fast it took to get the materials and the crew in my home. When the crew was working they were so efficient, friendly and communicative. When they had questions, they came to me; they didn't just assume thus and so. Pricing: Dan's pricing was very competitive. Yes, he beat-out other businesses in the area, but even when a third competitor offered to beat my lowest quote by x-%, I said "no." Dan's is a small, local business, and I believe in supporting businesses like his. Hopefully you will to!

Highly Recommended I…read morewas so surprised. I needed to replace old carpeting with wood, but it had to match very old wood. I wasn't expecting such a wonderful job. I'm so happy with this company that I wanted to let everyone know. The job was perfect and exceeded all of my expectations. The crew was amazing. They were all very knowledgeable, helpful and accommodating. I would sing their praises to anyone that asked. I'll never use anyone else.

Kasey is an excellent tile and flooring installer. He is committed to excellence and listens to the…read morecustomer. Very timely and efficient in his work. Very good value for cost.

After calling several people, even recommendations from friends, I got lucky and found John on the…read moreinternet. He worked my job in between another job and got my project done. He is meticulous and as talented as he is friendly, and most importantly my wife loves the laundry room update. Would definitely recommend him.

Tile Expert John has been absolutely amazing! Im giving 100 stars for his beautiful neat work and…read morewonderful charisma. If you need to upgrade your bathroom i highly recommend John

Sir Grout They came out to our home, gave us a quote. The…read moremain reason they came out was because of the mold that was in our tile in the shower. We have 2 bathrooms $600.00 each. Both technician were very clean and respectful. They were in our home for 8 hours for each at separate times. This was October 2024. By January 2025 you could see the mold again in our showers. It took 2 weeks for them to response to my calls. They finally sent out a young man to look at the problem. He states that the contract that I signed only said that they do the first 2 rows of tile in the bathroom . I am writing this review to let people know that this company misleads their customers. Don't you think that if you said to me (We are only re-grouting the first 2 tiles lines in our showers, I would have had a difference response.) If you look at the pictures taken you can see that they didn't even do that. But they cleaned the heck out of the grout lines. These kinds of companies alway have a back door to whatever they do or don't do. I am posting this review on BBB and Google and any other site I can find. To let people know that is Company is not trust worthy. Be very careful about the reviews that are saying that did a good job.

Too hard to get a quote from. I twice sent them five good clear sharp photos of our walk-in…read moreshower's tiles and grouting to get a quote on completely regrouting and recaulking it and they refused to give me a quote. They said they had to send someone out which is, usually in my experience, just a way for a hard close to be used. I went with a different organization who accepted my photos and provided a good fixed quote.

Derrick was amazing! From the moment we stepped into the show room till our install was flawless…read more The price was good for the quality of work that was provided. This place is not here to make money off of you and they don't try to sell you something you don't want. Derrick ensured we were happy with the product we were choosing and even gave us lower priced alternatives as well. Overall him and his install team did a great job!!We will be contacting him for our next floor project as well.

Tyler and the staff did our carpeting and did a wonderful job. They always call back if you have a…read morequestion; so important! All the sales people and their installers work together as one team. My wife is not easy to please and she was very happy.

William was downright awesome. I actually reached out to him via a local neighborhood Facebook…read moregroup asking for help finding a contractor who could do floors. Not only was Will a super friendly guy, but he was on time, his quote was very fair and he gave us a great price for our 1800sqft home. He also had excellent communication and texted me and my wife every evening to let us know how things were going. He finished the job on time and even worked over the new year holidays! Couldn't have asked for a better experience! We recommended him to all of our friends and it sounded like a few reached out to him for quotes as well. You'd be doing yourself a disservice looking elsewhere honestly. Thanks William! -The Reynolds Family

William is very polite and super good at communication with his customers. He will stop whatever he…read moreis doing and look at you in your eyes and wait until all your questions and concern got answered, then he will quickly move onto his project. He will explain to you what he is gonna do and how your floor will look like after that step. William is strong and hard working guy. Even working on the holiday to wrap up the project on time. Communication is very essential between contractors and customers. Most of contractors are not good at it. I would definitely recommend William to my friends.

Handy Andy's team did a great job on our floors. They had great communication, arrived on time and…read morethe finished product was both affordable and professional. Could not be happier with what they achieve on the refinished floor Would definitely use them again and highly recommend. (no idea why my review says iI am in California - We are in the Avondale area of Jacksonville)

We were recommended to Handy Andy by another contractor that saw their work over the years and…read moreadmired the craftsmanship. With that high praise we hired them to fix our water damaged floor and then decided to go ahead and get new LVT floors throughout the house. They did a fantastic job, on time and we'll within the budget we had. I especially loved the stairs. They came out beautifully