Dave, was great came a few days early! He does a quick& reasonable diagnosis of what is wrong. The…read morecost was also reasonable. He was able to get it fixed, and going again. My husband and I really appreciated getting it fixed before the possibility of Tropical Storm coming our way!!! THANKS again!!! Will definitely keep you in mind and also recommend you!!

Once again David has come through for us. We called him to check out our Whirlpool…read morerefrigerator/freezer. He determined problem was an improperly installed tube on the ice maker that caused water to spray into the interior building up ice on the defroster and fan which then made a tremendous noise. No need for a major repair. While he was working on the fridge, I asked him if he could look at the washer. Within one minute he determined the suspension was shot causing the tub to shake the washer making a tremendous noise. He had that problem diagnosed and repaired with parts off his van in 15 or so minutes. I found him very reasonable, too.

Efficient + effective = will use them again…read more One of the fridges in a rental unit was "broken" and they came out quickly and informed us how to fix it in the future. I like the no bs and no wasting time. Recommend!

I had them come fix my washer…read more It broke again, two days later And he refused to call or text me back once I told him about the problem The price was OK But I guess it would be if you don't know what he doing I wouldn't recommend these people to my enemies I hope he what he gave me He lucky I'm person now and I don't track him down Because I think it's real sad I'm a single father with You might as well go plumber and get a warranty a receipt instead of dealing with this clown

Called Mike on Thursday to see if he could save my ancient (parts-discontinued) wall oven (50+…read moreyears) that was having trouble getting up to the correct temperature after I had replaced the dry rotted gaskets that fell off by piecing together similar ones since they no longer sell ones for my model. I could see that the door wasn't closing all the way but didn't know what to do. I need to squeeze a couple more years out of it since they don't make them narrow enough to fit in that wall anymore! Mike came out the same day (in torrential flooding rain,) said I actually did a great job with the gaskets and he was able to adjust the door hinges so that it closes properly now. I was able to make bread at 450 degrees that night with no problem, when it could barely reach 350 before he came. Someone else on here complained about having to pay a service call for something that took only a few minutes. Well, I was thrilled to do it because I appreciated his honesty and expertise which saved me THOUSANDS of dollars. And making a trip to someone's house for free doesn't put food on his table. He gave me a $10 discount since he wasn't there long. Very grateful! I'll definitely call Mike again if I need any other appliance repair. Thanks so much!

I had already called a few other places to see if they would come out and check a clients wine…read morecooler that had stopped running, and they either couldn't make it for over a week or didn't work on the brand. Mike came out the next day ( I did call Monday late afternoon) and had it up and running in no time. His prices were fair and he was honest about the age and condition of the unit. I will call Mike again, first this time, for any personal or client needs regarding appliances

The technician was excellent. However the staff needs to apologize for their mistakes and not argue…read morewith the customer, i.e. booking an appointment incorrectly, thereby me wasting an afternoon was for an appointment, then calling the company and was told I was incorrect, however I have a text message informing me of the appointment.

If I could give 0 stars, I would…read more I first scheduled service through my Whirlpool warranty on May 18. My mother and I are neighbors, we own the exact same Whirlpool washer, and we were both experiencing the exact same problem: the washer would hum continuously after the cycle ended, the pump would keep running, it wouldn't fully drain, and it would get stuck after the rinse cycle. Whirlpool scheduled us both with Broussard Appliance Repair for the next day. Instead, Broussard's called and said they needed to order a part and that they only came to my area on Thursdays. No problem--I understood and agreed to wait. The next day, I checked with my mother to make sure she had received her scheduling call. She hadn't. When I called Broussard's, the receptionist informed me that she had canceled my mother's service ticket because she assumed it was a duplicate--even though it was for two completely different service addresses. I had to call Whirlpool and have the ticket reopened and reassigned. When I called Broussard's back, the receptionist actually told me: "Your mom will have to wait until next Thursday. Yours will be fixed this Thursday and your mom can wash clothes at your house." That is one of the most unprofessional things I have ever heard from a customer service representative. Thursday finally arrived. The technician, Jessie, came out and attempted the repair. Unfortunately, the replacement control board he installed was defective. During the repair, something burned up, and when he left, my washer wouldn't even power on anymore. He ordered another control board and told me it would ship directly to my home and that I'd have to call Broussard's back to schedule yet another appointment. Meanwhile, my mother was still waiting for her appointment the following Thursday. By Wednesday she still hadn't received a confirmation, so I called again. This time I was told the part for her washer was on backorder. That was interesting considering no one had even come out to diagnose her washer yet. Eventually our parts arrived, and we were both scheduled for June 25. Jessie completed my repair and told me everything was fixed. It wasn't. This weekend, I finally started catching up on laundry after being without a properly functioning washer since late April, only to discover the exact same issue is still happening. At 8:03 AM (they open at 8:00), I called Broussard's. The same receptionist answered and informed me that she had already closed my ticket and that I'd have to call Whirlpool myself to reopen the claim. I immediately called Whirlpool and specifically requested NOT to be sent back to Broussard Appliance Repair. To be fair, Jessie was always polite and seemed to genuinely try. My issue isn't with him. My issue is the complete lack of organization, poor communication, unnecessary delays, closing service tickets before customers verify repairs, and one of the most rude and dismissive receptionists I've ever dealt with. From canceled service calls, assumptions instead of verification, defective parts, weeks of delays, having to repeatedly involve Whirlpool because Broussard's couldn't manage their own tickets, and still ending up with a washer that doesn't work--I have spent over a month dealing with something that should have been resolved weeks ago. I cannot recommend this company to anyone. Save yourself the frustration and request a different warranty service provider if you have the option.

José was amazingly helpful and informative. He showed me which parts I needed, so I could see their…read morecost for myself online, he told me up front what the labor cost would be, and he was honest about it when he saw the machine was too far gone for it to be worth it to put more work into. He refunded the money for the parts ordered and sent them back, and gave advice on how to sell our old unit for the parts that still worked. He's saved in our phone as our go-to for any future appliance repair.

So the tech Brandon was actually quite lovely. He did what he could with what resources he had…read morewhich was literally just him. I paid $450 to fix my washer/dryer combo because the dryer drum was loose. I also paid that amount to help Brandon since it was a two-man job. I have no idea why the owner didn't come out to help or send someone to help. Anyway, a knob was damaged during the repair. I thought I could glue it which I discovered later didn't work. Brandon "tested" the dryer and the drum was fixed but I was not shown that the heat source was working. It may have been at that time but a week later when I actually needed to do laundry I realized the heat source in the dryer was not working. Upon contacting the owner I was interrupted and spoken over and basically told I needed to hire an electrician on top of paying them to test the voltage in the outlet. I decided to cut my losses with Bolt at this point. I don't want them to touch my appliances. At this time, it takes about four days to dry clothing just restarting the dryer every time it stops and it's now squeaking incessantly. Bolt didn't fix it, they made it worse and it cost me $450 that I could have put towards a new unit. My mistake was only looking at their Thumbtack reviews. Also, this was NOT Brandon's fault. Update: had an electrician come out today. There's nothing wrong with the outlet voltage. So Bolt charged me $450 to break my appliance.

I live in River Ridge. My gas clothes dryer was starting and then stopping to work when I put a big…read moreload in to dry. It also made a funny squealing noise. My son in law came over and said I think your motor is acting up. Call a repairman. I looked on line and found Crescent Appliance Service, which was less than a mile away from me. an older man came to my house to look at my dryer. (I forgot his name) Anyway, he came over my house the following day at 10am. I took him into my laundry room. He turned on my dryer. It was squealing. He pulled the plug and said you need a new motor. I said ... well, ok... what would that cost? He said it isn't worth putting one in. I don't even know if a motor for that dryer exists anymore. He then proceeded to hand me a business card of an appliance place that a "lady friend" if his works at. He said call her, mention mine and she will take care of you. He then took out a receipt pad and wrote out a bill for me to pay... he handed it to me and it was for $100.00!! One hundred dollars!!! I started to laugh.. he said why are you laughing. This is my service call fee!! I said... you have to be joking!! You pulled the plug and have been here, maybe 5 min. And You didn't travel far! He got angry. I didn't like the look on his face. So I paid him the $100 And he left! Geesh!! I am a Licensed Massage Therapist and it takes my one and a half hours to make $100. And I'm putting a lot of physical labor into my profession. I did not go to the place he recommended. I found a used almost new gas dryer for sale by a neighbor who had it posted on Facebook Market place. For $175.00 and the man I bought it from lived several blocks away and he delivered it and him & my son in law placed it in my laundry room. DO NOT USE CRESCENT APPLIANCE SERVICE CENTER!!! LOCATED IN HARAHAN THIS MAN IS A RIPOFF ARTIST!!

Have used this outfit for over 15 years . . . Reliable,…read morehonest, and hard working. Would give them 10 stars if I could . . . . 1950's dependable service in the 21st Century

Professional Appliance Repair is great. My wife and I had them fix a few issues in our kitchen over…read morethe past few years (refrigerator, dishwasher, stovetop range). James was our repair person, and he's awesome. Always on time, always fast, always honest. We'll be calling them again should anything need repair.

Do not deal with these people…read more I called this company to fix my oven, and they completely misdiagnosed the issue. They claimed the heating element needed to be replaced, charged me $100 for the diagnosis, then another $250 to install a new element. After spending $350, my oven still didn't work. When they came back out, they suddenly decided the real issue was the motherboard--something they failed to check the first time. Now they want another $300 to fix their own mistake! When I asked for a refund for their incorrect diagnosis, I was met with extreme rudeness, especially from an employee named Page, who was not only unprofessional but outright dishonest about the situation. This company refuses to take responsibility for their own errors, and their lazy, careless approach to diagnosing appliances is completely unacceptable. They should have properly assessed the issue from the start instead of making assumptions and wasting my time and money. I would strongly advise anyone considering their services to go elsewhere--you'll save yourself a lot of frustration and unnecessary expenses.

Called in to fix our dryer. Accomplished nothing. Spent well over an hour lecturing my wife about…read morechristianity (including a weird analogy about locking her in a basement) and followed this by hitting on her. $200 down the drain. Don't let these weirdos in your house.

If you are LGBT or not Christian I would be wary of hiring this company. During the time they were…read morein my house they noticed that I had some spiritual items and began a conversation that turned into a 60min discussion of how I was going to hell and needed to be saved, how LGBT people have "a mental disease", how the earth is only 6000 years old, and how Jewish people, Catholics, Muslims, and people of other faiths are going to hell as they are not saved. I am a woman living alone & did not feel fully safe after the tech gave an analogy about God's love and free will that opened with "if I kidnapped you and locked you in my basement and made you my wife..." - so instead of pushing back firmly I just tried to smile and nod my way through it. After he left I realized how deeply inappropriate and unprofessional the interaction was. It also turned out there was nothing actually wrong with my dryer (seems like it had just frozen up, but worked fine when he first arrived and tested it), so I paid $180 for him to clean dust from the unit with a toothbrush while telling me I was going to hell. I am still trying to unpack the whole situation. He also kept trying to convince me to go to his megachurch, Victory Life. I don't think it's appropriate to proselytize on the job? When he left he also asked me whether I lived alone. I felt pretty uncomfortable