My 2012 Nissan Juke wasn't completely disabled, at first I thought software issue with tranny. Sometimes letting car sit and cool off fixes this. Since my return from Phoenixville, PA it wouldn't go above 60 mph, its sluggish and I keep hearing metallic grinding and wheezing. Purchased from CARMAX, I knew I should have it checked out and probably not drive further then 5 or 6 miles. I called my mother who owns the same make/model/year as mine, never had an issue had her meet me at Newberrytown Wal-Mart. I contact CARMAX, I am with in my 30 day limited warranty, the inform me that they must dispatch towing. While waiting for the tow truck, I wanted to make sure this wasn't a CVT software glitch. So having had been sitting for a bit, I start up and pull off, now, going 2 mph in the Walmart parking lot wasn't going to verify this for me. I depart and go 2 miles. A torrential downpour takes place... Heavier than I expected. I could not see and it took me longer than to return because of the car limping and the storm was loud I couldn't hear my Bluetooth. While I was away, G.A. Smith Towing arrives and assumes that my mothers Black Nissan is the one to be towed (mine is silver), she informs them that I had left and would be right back, she isn't the one that needs towed. Wouldn't my service center that contacted this place inform them of the vehicle color? tag number? guess not. My Juke limps into the parking lot. I roll down the window, and offer and apology for his wait, very brief wait I might add. 6 minutes. You would have thought I hit his wrecker, because I was greeted instead with... "Why would you drive the fucking car?!" Very loud, Very hostile.I repeated my previous apology. We begin to load my car on the bed right? Nope, my actions regarding the personal vehicle which is not paid for by G.A. Smith Towing and the driver and nutcase who claims he is the owner. Not really allowing me to get a word in edgewise while he uses profanity repeatedly regarding my broke down car he doesn't pay for. Finally I respond and let him know that, I am not sure what he wants from me... I was there waiting for my car to be towed, I inform him that I actually don't owe him any sort of explanation. I informed him that if he wished to move on I would gladly find another service, my mom pulls her car next to me because she doesn't know what's happening, I tell her he has some problem and I'm not sure hes taking my car. He said "give me the fucking key, I'll pick it up later" walked up to me aggressively and snatched the fob. So he basically left me no choice but to leave the car anyway. While retrieving my things in the car he walks over to my mom who hasn't said a thing and begins screaming "Your son is pissing me the fuck off" all she could do was sit there. She apologized to this asshole. He continued to hand out parental advice to my mother, while using profanity" When I asked her why she apologizes to this psychopath, she replied... I was already sitting in my car and I was afraid he would try to attack you before I could get out. Finally we left, I am also going to continue discussion with CARMAX and their choice of towing service since the a service advisor at the Mechanicsburg location swears they have never had a problem. I don't ever yelp, but this asshole fucked with me, but very much disrespected my mother and never once did anyone did or say anything to provoke this psychopath. What kind of grown man steps to a woman's vehicle like that and starts screaming. By the way, he made it clear he's the owner, though I never asked to speak to one. By the time we made it to our destination, we found ourselves thinking the authorities should have been contacted and we are glad this guy didn't actually try to harm us. I just keep thinking about how he RAN up waving his hands and belittling my mother because after I had enough of his shit, he decided he would tell her that she needs to "handle me". Big man... How I handle my car is not your business, if you have anything to say on the subject matter, reach out. It better be an apology for the way you treated my poor mother. read more