Its such a peaceful, thriving establishment and the workers are very friendly and welcoming, i walked in and was greeted immediately and asked if i wanted any assistance, very enjoyable i even signed up for the membership! read more

Warning - they trick children into their rewards program saying it's free for a discount. Them get email and sign them up for recurring $12 charges monthly. Able to resolve (though refund still pending) but really not ok to do this to Underage kids. Shame on the employees and this brand ! read more

I used to really enjoy this store even a couple of years ago, but ever since they had a water issue where the carpet was just soaked and they regularly have fans going in the back where it happened, not so much. I'm not sure if this issue is due to corporate having strict rules about damaging an item out or if the staff just haven't cared enough to clean/pay attention but I was in there just yesterday and noticed that a good majority of their books are severely, severely warped due to water damage AND mold. So many of those books currently on display are covered in mold that did not just pop up overnight. It's been there awhile. And it doesn't matter how cheap you make it, who in their right mind is going to buy a book covered in mold? It would've been easier to just take the loss and throw them away to be honest. And its such a health hazard. I only have a very mild reaction to mold, but whose to say someone with a more severe allergy or who is immunocompromised couldn't have walked by and gotten really sick from it. And while the employees were currently handling customers at the time so I didn't get a chance to mention it to them, I doubt they would've cared enough since lately the staff have seemed really blasé. Moral of the story: I understand you have water leaking issues, but throw away your moldy books. No one wants them and you're going to get someone sick eventually. read more

See all

I hate for this to be my first 1 star review but if 0 stars was an option I would pick that. The 1 but very very overwhelming thing that is weighing this review down to it's lowest is the disgusting smell. At first I thought that there was something wrong with the pipes and that it doesn't always smell like this but boy was I wrong, it is constant and always there and smells terrible but when I went last friday it caught me off guard as soon as I stepped foot into the store and I immediately left. The smell was so utterly horrible and everytime I go there nothing is different and I feel like the smell is more prominent. Honestly I feel bad for the workers that have to work in that hot and stench filled room. Recommendation: Please just fix the smell and my review would be a 5. read more

The cockroach of Holyoke Mall. Stores all over the place close, die off, and change names. This thing still somehow persists, despite overpriced wares (even when they're half off) and a focus on CDs. Could it be their specific sections of DVDs? It could be that. They seem to be good with niche selections, like Asian Action films. Amazon doesn't have that. It just seems like this place is emblematic of the old 90s Record Towns, the stores feared by the denzies of kids in "Empire Records", a movie this place likely sells. The local store still persists, while the FYEs and Record Towns and Virgin Megastores and Tower Records stores collapse. Now if they only had some Gin Blossoms on, it would complete the experience perfectly. And yet it persists, and lives on. Of course, considering Holyoke Mall also has one of the few remaining Spencer's Gifts, maybe I shouldn't be surprised. read more

I've been in retail in one form or another over 20 years. It's always sad when places close. I lost fye at my local mall so I went here. I understand why fye is not doing good. 1. Prices. $25 for a lunchbox and Jason movies. $80 for a Jason figure. Lower prices. 2. Service. I saw the only worker there leave the register answer a guys questions and help him with buying a pickle with a face. Me. I ask question he just gestures Saids back there. I wait in line to ask question. Another person just walks up and the guy talks to them. Very different levels of service. 3. Can't find anything. Horror is all over the store but a specific movie you lucky to find. Not organized. read more

Really nice selection and variety for Metal albums, worst customer service in existence.

Good selection of movies, but rude, incompetent staff. Do not try to return anything here, you'll be there for half hour.

dont fall for the backstage pass garbage the store does not explain all of the fees.if you cancel you get hit with magazine subscription fees they dont tell you about.they also take the subscription fees out of your bank without notice then customer service tells you they cant help and call the store for assisstance to get your refund back. good luck with that. read more