I went to a class to learn about things that will affect my life as I age. I was very impressed and…read moreinterested in what they had to teach us. Then they fed us dinner from an Italian restaurant. The food was good. It seems that they truly are interested in helping me make very important decisions in my life. Thank you very much. Pros: learning my options for the future. Two class speakers were very good. Cons: I hate Orange Park. It took me an hour to get there. Traffic is terrible. Recommend? Absolutely

I needed help with my Medicare and Bill Green was there to help me through it. (Thanks Bill!) After…read moremy meeting with him I had a meeting with their Financial Advisor, Justin Nichols. I can't say enough about how I thought I was in a good place financially, but he was able to save me several several thousand in fees, and took the time to make me understand what he was thinking. It was impressive!! He found another 401k that I thought was lost, and put them into an account that has been kicking ass. I wish my wife and I would have talked to him sooner.... We would have retired on a beach somewhere a few years ago. Overall, Bill is the mad scientist of Medicare, and Mr. Justin has quite a talent for investments. I see now why they have over 400 straight 5-star reviews. Highly recommend!!!!

Let's start with last year. I bought a new car. It took 2.5 months to get my new car billed…read morecorrectly. Then I was applied a mid policy rate increase to my auto policy in June. Was told there was a rating system change and my car was worth more. 20% increase to my rates. Then my policy renewed 3 months later for me to receive another 35% increase. When I asked about it the young lady just said there was an increase effective 10/1. My rates were now $383 for two cars. When I expressed concern over such high increases so close together she just repeated "yeah, yeah". I came in person to cancel my policy, as there is no electronic signing option, to the same monotone statements. I signed the form, she said thank you. She never once mentioned my refund due to a prorated month. When I asked about it was informed it would be mailed. No amount. No timeline. Never even ask why I was canceling. Guess you have enough customers it doesn't matter. I also checked my home insurance and was informed to expect a 50% or more increase. No explanation. Just a rate increase. Not sure if that's true every where I'm getting quotes now. I understand everyone is applying increases but the amounts of the increases is way too high. Especially since I also have to pay $35 a year just to do business with you. All of this in less than 1.5 years of being a member and having no home claim, one auto claim for my wife's wind shield.