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    Futurity Capital

    5.0 (3 reviews)
    Open • 9:30 am - 6:00 pm

    By appointment only

    Services - Futurity Capital

    Debt management

    Estate planning

    Inheritance planning

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    Capital Group Benefits and Financial Services

    Capital Group Benefits and Financial Services

    (1 review)

    My experience with Capital Group Benefits was incredibly horrible, and even 2 years later I am…read morestill infuriated with the horrendous encounter. I wrote this review 2 years ago and never posted it, but the recent events of Capital Group Benefits getting HACKED twice in 2 months (March 31, 2023 and May 25, 2023) made me feel compelled to write this review. I fear that my data has been compromised, and there is nothing I can do about it which is maddening considering I never even wanted to do business with them. This company is not only engaging in unethical and deceptive business practices, but their owner (Jay Booth) has anger issues and uses expletives to insult his potential clients. He screamed at me and called me an "unreasonable little sh**" who would "only make [him] a few dollars in commission" and that I was a "f**king joke and waste of time" after I complained to him that his company had made changes to my company's insurance without my authorization. Jay Booth attempted to steal our account from another insurance broker without permission. In the event that Capital Group Benefits tries to deny that any of this happened, I have documentation of 100% of everything explained in this review, including all of the phone call recordings with Jay Booth calling me a "little sh**", voicemail messages, emails, and texts. The full version: After we had been using the same benefits and health insurance broker for many years at my business, our broker unexpectedly passed away. We immediately switched to a new broker (not Capital Group Benefits) to avoid any gaps or disruptions in processing new applications. Weeks later, Capital Group Benefits left me a voicemail saying that they were our new broker. We had never heard of them or received any written notice. They emailed me asking me to fill out a form with zero explanation about who they were. I replied and told them we were not interested. They replied and acknowledged receipt of my email. A month later, they emailed me (replying to the same email chain) to tell me that they were now officially our new broker. I reminded them that we were not interested. They replied and said that our insurance company had automatically transferred our account. In speaking with my actual new broker, he told me that this was impossible and the insurance company would not have done anything without my written consent (which I did not provide). I then received a phone call from Jay Booth (the owner). As soon as I began asking questions, he became rude, explaining to me that I was wrong. He kept talking over me and said he had bought out my former broker's book of business, which was something that NO ONE from his company had previously explained. Jay said that he had spoken to the insurance company on my behalf to authorize himself as my new broker (which again, I never gave permission to do, and Jay was telling me a different story than what his employee Lorrie told me about it being an automatic switch). Jay kept insisting to me that he was my new broker, over and over again. I asked Jay if he could please reverse whatever it was that he did so we could both move on. Jay then completely lost control and started screaming to me at the top of his lungs. He went off on a screaming rampage literally calling me an unreasonable little sh** who would only make him a few dollars in commission and that I was a f**king joke (all his words). As soon as he finished screaming, he immediately hung up. Later that afternoon, Lorrie emailed me and claimed AGAIN that they were still our broker. And then finally Jay texted me a few hours later to admit that they were WRONG (he didn't apologize though). So basically, all of this commotion was over absolutely nothing! In the end, it was Capital Group Benefits's own screw up that led to this entire event, and throughout all of it they kept insisting they were correct, despite being wrong the entire time and changing their story. I never received an apology from about them being wrong or about the owner saying absolutely horrible things to me.

    Futurity Capital - financialadvising - Updated October 2026

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