I just tried scheduling an appointment and the person I spoke to (Isabella) was extremely rude. She began telling me how they don't like taking Meds-Cal patients because it pays less for the visit, or because the patients sometimes don't show up and it causes a loss of money and productivity (which is understandable). I just don't see why she would have to tell me information that is not relevant and be rude about it --especially knowing that they serve many Medi-Cal patients because of the clinic's geographical location. Furthermore, she began to argue with me about the insurance card identification number and what not. After I asked for her name and I told her she was being very rude she said, "You don't have to come here. I cancelled your appointment." She hung up right after. I don't see how these places can staff such individuals with poor customer service. I had a hard time understanding her accent as it was, so I was being as patient as possible. This was just an awful first time experience. I don't recommend this place to anyone. Management, I hope you get rid of this lady. Though, I think it is likely that they won't because she might be the owners relative, if not the wife. read more
