I wish that giving even a "one star" was not an option. These people are absolutely horrible!!!! Awfull!!!! Not professional at all!! Total sleaze bags!! The STORE OWNER PROMISED next day delivery to my boyfriend for an ottoman as a birthday present to me. They told us they would be there around 2pm so on my birthday we waited and waited and waited. Called and called. They kept telling us that it was on the way the last they heard but they couldn't get in touch with their boss ( the store owner ) to confirm. Soon it was 8pm and we hadn't left the house and again it was my birthday!! One of the workers apologized and told me that it was there day off the next day and his boss would be in and promised we would get the ottoman the following day even though it was promised for the previous day and we literally had to sit in my apartment all day because we weren't sure when the delivery was coming. The next day came and we didn't hear a word!! We called and called and the same guy who told me he had off said that he didn't hear from his boss at all and wasn't sure what was happening. Now, I told him that I thought he said it was his day off and his boss would be in and he said no I think he had a fire in his basement ---- ALL LIES!!!! We only live a few blocks from the store so we took a walk down there and they were both there!!!!! I asked them if I should take off of work for the next week to receive the delivery that we already paid $400 in cash for and that was promised now two days prior!!! They apologized again and said that there was now a problem with the item in the warehouse but I would get it tomorrow (no 3 days later then promised). Tomorrow came and went --- same stories of crap and frustration! I called and called again now demanding for a refund or the ottoman. The store owner again was not there (which I am sure he was but he didn't want to speak with me) and we spoke to another worker - the same one that told us he was supposed to have a day off for the past three days promising the owner would be in and now the story changed to they would never have been able to get the ottoman to us within a day it was coming from Pennsylvania and we just had to wait. Finally the 4th day they told us we would get delivery of the ottoman in "20 minutes" - so my boyfriend called me at work to let me know and rushed to the apartment. I commuted all the way home from midtown in Manhattan to Brooklyn and stopped at the grocery store and the ottoman still wasn't there!! I called and finally the store owner was on the phone. He was angry with the furniture delivery people --- a company that is hired to deliver and said that it should have been there already and now wanted to blame everything on them - not even apologizing for us sitting in the apartment for 4 days waiting for a piece of furniture that was promised!! Meanwhile he told me that I should call the delivery service that he hired to speak to them directly since I had been waiting. The last time I checked we paid him for services to arrange this - I did not become the manager of delivery! Ugh! We finally got the ottoman 4 draining days after --- -- I called the store owner around 745 and asked them if they would stay open (knowing that they closed at 8) until we received the ottoman. They told me no problem that they usually close at 830. After we received the piece I called them to tell them we got it (not sure why ) and they had closed at 8 for the night! These people are liars and cheats! I will NEVER EVER EVER purchase ANYTHING From there and hope that no one else does! PS i forgot to mention the ottoman that we received was not the one we ordered. We ordered all black and they sent us black and white --- but at this point i will live with the wrong color --- i wish never to speak to anyone who is so dishonest again! read more

My experience is similar to the other review. Spare yourself and avoid. I've filed a complaint with the BBB and Consumer Affairs. These people should not have a business license. They actually think they are doing YOU a favor by trying to get the furniture. The city should put them out of business. They've got to be 'floating' the furniture payments, strategically delaying delivery or something scammy with the way the operate. STAY AWAY! read more

As the others I too have nothing good to say about this company. They way these people handle a business is ridiculous. I went in for a couch, February 2012 I paid cash ( yup big mistake) I was given a receipt and sent on my way.! The sales person put a date of 2/11/12 on the receipt for delivery than put ASAP above it. That date has come and gone and still no couch still no answer of my many and endless phone calls to the store. Their line is either busy or just rings all day long and when I do get someone on the line as ROBERT "order manager" his favorite line is give me the invoice # I'll call warehouse and call you back. Which never happens I either have to continue calling and cross my fingers that someone answers. I dealt with Ashley where their receipt was explained to me and I signed off on every part of the receipt. FTG receipt was never explained when I got home and read they stay with 30% and no $ back on purchases just store credit.! Who in their right mind would deal with a company that lacks customer service! Not me ever again!! I'm capable of standing out of their store as they do Ashley stores with copies of these yelp reviews to warn consumers to steer clear of this hoax of a business. Btw I'm forced to give this store a star I wouldn't give it half a star!! read more

Horrible place, unprofessional , big liars, I'm still waiting my sofa and armoir for almost a month. They always said will call back and never do.they have no respect to their customers , you never guess who's the manager and whom u have to speak with. sometimes you feel you are speaking with mentally retarded people.this was the worse experience I ever had. read more

These people are the worst!!! Stay away from them! they promise to get you what you ordered within a week(yea right!) the biggest lie ever! iv been waiting for my delivery for more than 2 weeks than what they have promised. I dont even know if my peice of furniture is going to be the one i ordered, thats if it ever arrives. When I call they tell me the same thing, that i will receive it tomorrow or in a few days, again again and again. What am I going to do? I saved my money to be able to buy a bed and now my excitement has turned to sadness and aggravation. This is not fair, tomorrow I'm going to show up with the police and attempt to get my money back or else Im taking them to court! read more

This furniture place is HORRIBLE! I placed a delivery order on Novemeber 13, 2011 and still haven't received my furniture in its entirety. I received a bed (the WRONG COLOR) and a vanity that is pretty nice but looks nothing like what the cataloug advertised. I've spoken to 2 managers and the entire staff who were initially cooperative and then they all turned into complete jerks. Like how are you mad at me when I still haven't received my entire order that I paid for in full? They have neglected to pick up the furiture that they delivered that isn't what I ordered. THey have promised to make a redivery 5 TIMES and haven't showed up. I reported them to the Better Business Bureau and they still haven't gotten their act together. They were scheduled to make a 1:30 delivery to my house and they still haven't showed up. I could go on and ON. DON"T ever order from them unless u are transporting your own stuff. The manager is RUDE and doesn't care about his customers. The staff is pretty decent but get very frustrated easily because they don't like taking accountability for when your order isn't processed correctly. Ashley Furniture and Jennifer Convertible are within walking distance, spare yourself! read more