As much as I'd like to keep this place a secret, it is totally amazing and worth five stars. Having…read morejust moved to Portland a month ago, there were a few "missing items" and "empty spaces" in my humble abode that needed filling. My next door neighbor alerted to me this place and I'm so glad. I picked up four dining chairs (sometimes they are priced as a package deal with a table, but these were actually priced individually and separate from the table). I thought about getting some sort of lounge or easy chair to read in but I haven't converted to Maine vehicle yet, so my Mazda wouldn't fit it. Next time! A gorgeous coffee table also caught my eye, so that item was also purchased. I had to make two trips, but hey-ho. I think prices are great. Obviously, you're getting used items but isn't there something really charming about having furniture that has been lovingly used? (As long as it doesn't smell like a dirty fart) You could go the route of IKEA and I have totally done so on occasion, but let's admit it, most of that crap is crap. Old used furniture was made with love. I can imagine that prices may have climbed in the past few years, though I only have Chicago Salvation Armies to compare it to, and I think the prices are still better here than Chicago five years ago. Stuff probably comes and goes fairly regularly so don't feel defeated on an initial visit. I will definitely venture back here.

This business (pleasantly) surprised me with its quality and selection. My son needed a seat for a…read moresmall space, and after going to several traditional furniture stores, we began shopping consignment. Not only did my son have a variety of desks to consider, the prices were well below what I thought would be reasonable. The staff, after showing us around the store and unobtrusively checking in, they assisted us with getting our purchase to and into our vehicle. We will think of Restore-HfH first the next time we need home furnishings.

I can't recall the last time I had such an unpleasant experience with a company! My experience…read morewith Cherished Possessions echoes many of the 1-star ratings previously given this company: * First item reportedly sold over three months ago with the last item reportedly sold over a month ago. I've not received ANY reimbursement despite my repeated requests for payment. CP's response: The check is in the mail. * Cherished Possessions emailed asking for my mailing address. As I had provided this information previously, I contacted a friend to pick up my check as I no longer live in Portland. Five days later I informed Cherished Possessions of my arrangements to obtain the payment due me; they emailed me back stating as they did not hear from me they mailed it to my Oregon address but did not confirm which address the check was supposedly mailed. The Kicker: I took five days for me to get back to Cherished Possessions, but it takes them weeks to respond to my requests, if they respond at all. * CP took weeks to re-establish my CP account after I informed them I no longer had access, preventing me from tracking sales on my furniture. CP's response: Their staff has been out sick. * When my account access was finally re-established, it did not show which of my items were sold or for how much; rather the account stated 'Total Paid to Date: $325.00'. The Kicker: I've not received ANY payment from Cherished Possessions. * I made arrangements for an item, reportedly not sold, to be picked up after the 90-day period stated in CP's contract. When contacted to make pickup arrangements, CP stated the item had been sold. When asked about the conflicting information provided by CP, the CP staff member became rude saying she didn't have time to discuss the furniture. With the loss of my property without the promised reimbursement, I now realize my mistake was not adhering to the numerous 1-star reviews given this business. Potential consignors & buyers should also read Cherished Possessions' responses to prior 1-star reviews which I found to be condescending & dismissive to concerns expressed by consignors.

Called and asked for an estate clean out style auction as my husband is retiring and we want to…read moremove on to the next chapter in our lives. The man on the phone acted as if my business wasn't valued to them. It felt like he was just trying to get me off of the phone ASAP! I've never felt so devalued by a company in my life! He told me a lady who does the appraisals would call me back, took my phone number and hung up! It is now well over 2 years later and I still never got the call back!!! I'm certainly not calling them back to engage with them as their lack of caring for their potential customers clearly testifies to how I would be treated as a real customer! Furthermore, seeing their ratings on here, truly tells me my intuitions were more than correct!

Our experience here was short and sweet so I am giving this place 3 stars for now and will update…read moreas more experience lends itself. We have had to buy minimal furniture as most of what we had we got as single folks and it is still in good, usable condition so we are not often in a place where we need to go pick out furniture or beds or anything of the sort. Don't get me wrong, if I had the money, my whole house would be done over. When you walk in, the place is set up as a maze, as you would expect, to wind you around as many furnishing offers as they can get you near. A sales person will promptly join you on this journey and be your guide. I give credit to our sales person who asked what we wanted, we said a bed, he took us there, gave us enough info and asked just enough questions to get us to the right area and let us lay down and roll around on the beds while he stood to the side and let us figure out what we wanted. MUCH APPRECIATED. We ended up pointing out the bed we wanted, he took us to the desk where a nice lady rang us up, we paid, and we choose to pick the bed up ourselves. We got a call two days later that our bed was there and off we went to grab it. I was slightly put off by the guy who said "Are we expecting you?" when we walked up to say we had called to pick up our bed. To me, nicer and friendlier words could have been used, maybe I am nit picking, but we did say we had called. At any rate, we drove to the load dock, the guys helped slide the bed on top of my truck, we strapped it down and off we went. The experience was pretty painless, but also not stellar or stand out. I can't say much about the prices, we didn't comparison shop. We had decided that morning that the bed we had needed to go and we happen to drive by this place and they were having a mattress sale and in we went.

The owner sold us on the furniture because it was made in the USA. Since the purchase the frame is…read moresticking out the back, a spring is sticking out the back and underneath the cushion has ripped. I have been in touch with customer service for over a month and according to the service manager they have a "third-party technician, and unfortunately the transition has not gone as smoothly as anticipated." They've asked us to be patient and understanding. I emailed them on June 18th and have not heard anything back and here it is July 6th. POOR CUSTOMER SERVICE. I should have bought my furniture at Bob's. I've never had a problem there, but wanted to support local business.

Oh my god this place is amazing. I worked in IT for Rejuvenation. They have this HUGE secret…read morestash of 30 years of buying antiques in their manufacturing space over in slabtown that sometimes they'd let employees buy from. This place is like that secret stash. Better really. I didn't want to post this review because now all you get to go there and buy up my cool shit. But it's a pandemic and I'm worried they won't make it. So go there and buy stuff and keep them going, just don't buy my stuff, ok?

My husband and I fell in love with a beautiful island from Portland Architectural Salvage last…read moremonth. We purchased it and brought it home but unfortunately, even after measuring, it was just too large for our space. We held on to it for a week in hopes that we could make it work but we ultimately couldn't. I thought, "there is no way we can return this," but my husband called anyway and Alice was so understanding and graciously gave us a full refund on the item. This level of customer service and understanding was SO appreciated. Alice went above and beyond for us and we will definitely be back in the future!

The furniture is garbage. We bought an expensive leather set. The seat cushions have flattened…read moreand the sides of the cushions split. We returned to the SouthPortland store and the sales person was very rude. I would give zero stars if I could.

I used to happily buy furniture (South Portland store) but these last two experiences have left me…read moreincredulous and I will not be returning. First, they delivered my brand new couch and ottoman in the pouring rain without it being fully covered. Aside from my entire wood floor being covered in water from the delivery men, the couch got water on it. Then I noticed it had tears in it so I had them take it back. The delivery man also swore twice - he was in a very bad mood, it seemed, with the rain. It was a very unpleasant experience. The manager, to "make it right" told me he would work with me on pricing if I wanted to come back in and see if there was anything I wanted so I wouldn't have to wait 3 more months. I went today and he couldn't bother to come out of his office to see me in person, despite our email communications. In addition, his sales person told me I was being "very rude". I could her her telling the manager about me after. I was definitely exasperated when I told her specifically what I needed had to be available in leather and she brings me upstairs to see a piece that she knew wasn't available in leather. I was interested in two pieces and it was such a minimal discount it was absurd. It was SUCH a bad experience I will not be going back. A friend told me how she had ordered a chair from there but when she sat on the chair it wobbled. The manager was going to send someone to look but wasn't really prepared to do anything much, but then my friend found out, through a call to the warehouse, that it arrived without legs and the warehouse put some legs on it that they had. The warehouse guy knew it wobbled, but thought it was the warehouse floor. They've gone way downhill and sadly, I won't be back.

Customer service. Let's start with greeting the customer.We have visited several times and the…read moresalespeople sit in the back area barely looking up let alone saying hello. I would understand if they were busy with other customers but that's not the case. I bought our $4,800 sofa elsewhere.

Youngs is one of the only places my husband and I are willing to physically test and purchase…read morefurniture because of the relaxed, low pressure environment. Yes, it's higher end than Bob's but what you get is infinitely nicer and will last much longer. In most cases the furniture is ordered and delivered to your home 30-90 days out depending on what it is. Our couch took 90 days because they are built to order. You can choose from a ton of different fabrics that vary in durability and ease of cleaning. We recently visited to check out bar stools and fell in love with very comfortable, but very expensive lounge chairs. We opted to go elsewhere for cheaper bar stools so maybe we could better afford the chairs in the future. High recommend to everyone!

Place is well-laid out and well-curated. A decent assortment of furnishings and decor for a shop on…read morethe small side. Prices are reasonable, especially if you hit it at the right time. I'm going to make an effort to stop in more frequently when I'm "across the bridge" and do some treasure hunting!

Starting in November 2025, there are new owners with lots of new and fresh ideas with a commitment…read moreto customer service. Prices are reduced on new inventory every 30 days and those markdowns are reflected on the tags. I don't need to stress out about 'bartering'. I find it a clean, creative and welcoming shop to visit when I'm in Knightville...and of course I have to stop for a bite to eat at the many lunch spots in the neighborhood.

My wife and I visited Jordan's Furniture yesterday to shop for a spare bedroom set and two…read moremattresses with box springs. When we arrived, we were greeted by an employee who initially seemed interested in helping us. As we walked through the bedroom showrooms, we didn't immediately see what we were looking for, and the employee began trailing behind us with noticeably less engagement. Before long, she was on her phone and no longer paying attention. When I turned to ask her a question, she had disappeared entirely. We continued on our own and eventually found a set that might have worked for us, but there was no one available to assist. At that point, we decided to leave and return to one of the other furniture stores in the area. As we were walking out, we saw the same employee enthusiastically greeting another couple, while completely ignoring us. The lack of attention and follow‑through cost Jordan's a very significant sale, and unfortunately the experience was poor enough that we won't be returning. On the other hand, our experience at Furniture Superstore was the complete opposite, attentive, helpful, and professional. We purchased everything we needed there.

Purchased bed and frame.... bed was terrible. salesman said no exchanges .....we would have bought…read morea bed 3 times the price.... we just wanted comfortable. My old mattress triumphs the new. very disappointed.