It was my first time here. I actually did not go inside originally. This store is in an area that has several stores including Walmart and Dollar Tree. We had just come from both of those stores- myself and 2 friends...a married couple who wanted to go inside to peek at some of their mattresses. I tried to talk them out of it. I felt like they could get a better deal off of Amazon or somewhere else. They both insisted on going in but came back out very disappointed 15 minutes later.
They said they were looking at mattresses and the entire time, the sales associate was playing games on his phone. They asked the associate some questions but he was extremely disengaged and nonchalant. He kept telling them the information was listed on the sign attached to the mattresses and "to read it."
As the couple continued to press for answers, the associate eventually addressed their questions after he realized the information was actually NOT indicated on the sign as he had originally advised.
My friend (the wife) came out to get me in the car. She asked me to go in. She said she was not satisfied with the information she received from the associate and wanted me to push for more information.
It's a shame when a customer has to do a song and dance to get information about buying a product from a store :-/
It's like "Do you want my money or not???"
I went in. The first problem was the mask-less sales associate who seemed unaware that we're in the midst of a pandemic. I asked the associate more questions but each time he answered us, he started with "I told her...."
His sentences started out that way because he felt he needed to reaffirm the fact that he had already given the information to my friend.
At this point, I felt the associate needed some additional training. It's super-unprofessional to speak to/about customers in that manner and I didn't like him standing 3 feet away from me with NO face mask on. The other thing is my friend asked him about a mattress which was attached to a bedroom set that apparently had been discontinued. The associate kept saying he could not sell her the mattress because the set was discontinued and it was the last one. It took my friend asking the question in 4 different ways before he actually understood what she was saying. I understood her so I don't understand why he did not. Maybe because he was so into his phone and not wholeheartedly into connecting with the customer and processing what it was she was actually inquiring about.
You would certainly think the review would end here but I must say that things kinda changed. The associate out of nowhere went to put his face mask on then he became extremely helpful in addressing our questions and suggesting mattresses. He was even kind enough to call his supervisor on the phone in order to get additional information to questions we had and he offered us a discount.
The problem is their prices are not that great. The signs plastered all over the windows of the establishment indicated they were going out of business and having a 50% off liquidation sale but if their prices reflected 50% off, I can only imagine that full price is 80% overpriced and that's why they're going out of business in the first place.
Pablo the associate turned out to not be so bad after all but I do wish he would have been more helpful from the beginning then we would not have wasted precious time trying to pull information out of him from the start.
I do not recommend this place because there's quite a bit of overpriced furniture here and nothing really special. I really love that silver set I snapped a pic of so I'm actually looking for it somewhere else for a better price. Please advise if you know where I can get it :-) read more