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    Furniture Row

    2.6 (47 reviews)
    Closed 10:00 am - 8:00 pm

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    Reviews With Photos

    Todd L.

    Buyer Beware. They sold us a defective chair and when my wife went to do an even exchange they refused to exchange. They made her feel so bad and even followed her like she was going to steal something. I tried to work with their Zendesk and feel that as customers the company is just not wanting to make things right and correct this situation with an easy exchange. As a business owner, I would never want any of my customers to walk away feeling the way my wife did when she went back to ask for an even exchange of the chair. It isn't about the money, but more about how everything was handled. Instead of just doing an even exchange and being done with this nightmare they rather throw out good customer service? That is definitely not a good business model for any business and I was hoping I was dealing with someone with some good customer service skills. I just have a hard time understanding that they rather lose a customer and not gain future customers all over an even exchange? I really feel I wasted their time and they truly do not care about how they are viewed.

    Chair #3
    Steve S.

    I moved to Spokane in January and my wife and I bought a Lane red leather couch, ottoman and chair. They delivered and the chair was broken. They replaced it. Same issue, so another chair was sent. It was also defective. New chair ordered. It's October now. Chair number 5 came today. It's defective. They had assured me they would inspect it first. I made three calls asking them to previously inspect it before delivery. They didn't. So I called manager Kyle at the store and he stated they did inspect it. Not true. The box was sealed in the truck. I watched the driver open it. I hate being told lies. It's at the very least unprofessional. Now I'm trying to get a refund. The shows photo is chair number 3. The Lane company will also get a review of shoddy workmanship as well. And my wife has just gotten a promise of a refund and we keep the defective chair in the picture. Warning to anyone buying furniture at this location. Double inspect all deliveries. Save the receipts. Don't believe what they say because they appear to tell you what they think will make you happy whether it's true or not. At the end of the day, we won't be doing business with them due to the lying. Steve Stephens of Spokane Washington...

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    9 years ago

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    1 year ago

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    1 year ago

    Great customer service from start to finish! Love our bedroom set; nice quality. Our sales person Casey is absolutely amazing!

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    4 years ago

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    6 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    6 years ago

    Poor service items are never delivered on time or delivered on the incorrect date. Waiting over four months for a complete set of furniture

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    8 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    12 years ago

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    5 years ago

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    5 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    12 years ago

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    9 years ago

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    9 years ago

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    5 years ago

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    11 years ago

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    8 years ago

    They have a great selection and the salesman are knowledgeable and don't pressure you. I can see us doing a lot of future shopping with them

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    8 years ago

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    9 years ago

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    6 years ago

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    13 years ago

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    10 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Furniture Row

    Review Highlights - Furniture Row

    I returned another time to look at dining room tables/chairs, they also have great clearance priced items, I couldn't pass up on this set!

    Mentioned in 2 reviews

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    Walker's Furniture and Mattress

    Walker's Furniture and Mattress

    3.0(22 reviews)
    2.2 mi
    $$$

    We just tried to go shopping here, and we had a poor experience. I am visibly disabled(have to use…read morecrutches to even walk), and we were trying recliners. One of the salesman went around ahead of us and turned off all the power so I couldn't try any of the power recliners! It was so rude! I understand that it was close to closing time, but they weren't closed yet, and they should not have been turning the power off on the recliners we were trying! Update: I have changed my review to 3 stars. They did call to apologize and explain the situation. They explained that it was a mistake and should never have happened. They were very nice on the phone, as well.

    For the second time with walkers Furniture the warranty for our 4,000 couch isn't being addressed…read moreproperly and the couch we were sold was delivered with less than standard quality! Ofcourse walkers doesn't really take responsibility for this once again. We have better results buying used furniture at this point! We really hoped that the changes they made would be reasonable and they are far from it. We're not a family that can buy new furniture every year so it's incredibly sad to say the least! $500 for a warranty that does nothing apparently. We have waited I think 8 months for a call about the replacement parts and its more broken than before. 3 years now I think or close to it waiting on repairs and this whole process.

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    Walker's Furniture and Mattress
    Walker's Furniture and Mattress
    Walker's Furniture and Mattress

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    Comfort City Super Sleep Centers - Owners Daniel and Kimberly Peach

    Comfort City Super Sleep Centers

    5.0(11 reviews)
    1.3 mi

    I was looking for a locally owned business and found these people. As soon as I walked into their…read morestore I felt like I knew them. They were very friendly and they knew exactly what I needed. I am very happy with my purchase. I try to only buy from local businesses and from a business where the owners work there too. If I need anything else I will definitely go there and no where else. They are great neighbors to have in the Valley. I am so glad I found these people because it is so hard to buy mattresses and accessories. They made it so easy! I highly recommend this company.

    I should have done this review a month and a half ago, and for that I am truly sorry…read more We bought the best mattress of our lives here and we had the most amazing experience. We entered, irritated from pushy sales people who just wanted to make commission and actually told us that what we wanted wasn't what we wanted, and Autumn immediately made us feel warm and welcome and not like a bank account with open access. She listened to what we had to say and she found us exactly what we wanted, below what we asked for our BEGINNING price range! She was fun, charismatic, and loves a certain city in the Northern Panhandle as much as we do. This is a family owned and operated business. They run like it. You know, like they care about the community. I will go here 100 times over before ever stepping foot in another furniture store. Guess what that means? They sell MORE than mattresses! Go. Go now.

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    Comfort City Super Sleep Centers
    Comfort City Super Sleep Centers - Silver line, a little different feel from the Gold but just as good and quality that you can feel.

    Silver line, a little different feel from the Gold but just as good and quality that you can feel.

    Comfort City Super Sleep Centers - Our A H Beard Line if your looking for extreme luxury and elegance with a great warranty.

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    Our A H Beard Line if your looking for extreme luxury and elegance with a great warranty.

    Furniture Row - furniture - Updated May 2026

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