Alex absolutely went above and beyond helping me with my new La-Z-Boy recliner. She was kind, patient, knowledgeable, and made the whole process easy from start to finish. What impressed me most was that she even helped load the chair, which was unexpected and very appreciated. Great customer service is hard to find, and Alex truly cared about making sure I left happy. Because of her, I'll gladly return and recommend this store to others. Thank you, Alex, for all your help! read more

We have purchased dining room and living room furniture from them over the last 12 years. Good prices and you can pay to get the items delivered, which we do. Quality has been good so far. read more

this place is so amazing. I could never think of a better place more than furniture row have the best furniture.

This place is a complete sham. I bought a sofa and took the day off work for it to get delivered-- Furniture Row called me that afternoon assuring the successful deliver of the couch I PAID for-- TO A DIFFERENT PERSON. Yes. They double sold a sofa that I had paid for IN FULL. That sofa was MY property-- it is NOT LEGAL to sell it to another person once payment has been collected. But hey, since it had already been delivered to the other person (who bought it AFTER ME) Furniture Row said "So sorry, we can offer you store credit or a refund." I got a refund. After the incident the manager REFUSED my call-- said he would "Call me right back" and of course, never did. Save your money. Save the frustration. This place is extremely unprofessional; I have never had an experience so utterly incompetent, aggravating, and downright pitying. Furniture Row is long past due to close its doors-- let's hope this review gives them the push they need. read more

I just left this store desiring to purchase a new entertainment center. Cost not an issue at all but Not 1 of the 3-4 men standing in the center (register area) would even offer to assist me. I literally walked through the entire store...literally every row...I even walked right by them twice...I said hello and then have a nice day. They didn't even respond. Other customers were being assisted guess I didn't look like someone deserving of their attention?? So I will take my dollars elsewhere a d encouraged you to do the same. Just disgusted! read more

Furniture Row - Keep driving pass when you see this store - Home Decor Near Me - Mishawaka, Indiana

We paid 3,300.00 for a complete bedroom set and 120.68 for delivery and set up on 6/17. 3 weeks later I called the store and was told that they would deliver it on 7/12 between 2-4. By 4:30, no one came or called. I called the store. They told me that the delivery truck was running 45 mins to and an hour late but that it would still be delivered that day. 6:00...still no delivery. I called again, Ken answered. I explained the situation and was told that they won't be delivering today. I questioned as to why no one called me to let me know that??? Ken said that he left a message on my phone at 5:30. No message on my phone!!! He was extremely rude and condescending. I asked to speak to a manager. Manager called. He informed me that they couldn't deliver until 7/18 and he would reimburse my delivery and set up fee. I received my furniture on 7/17 (I think they wanted to be done with me). Now, I'm awaiting my refund. DO NOT shop here!! I don't know about the other locations but stay away from the Mishawaka Store!!! It's really sad because the furniture is beautiful. We love it but Customer Service is so important and they certainly need some serious training. read more

Do not buy here. We bought a couch and it had bed bugs in it. It has infested the room that we had it in. We have never had them before. We found them directly in the couch and on the inside frame. read more

Furniture Row Boise, Idaho We ordered a bed in March for my son for his birthday. I have had to call twice to check on the status of it. We have had zero communication from them on it. Last time I called first week of October the gentleman that answered the phone was incredibly rude and condescending when I asked about my purchase. He told me that if I had been watching the news I would know why my bed wasnt here. He said it's suppose to be here now in November. I let him know that if it wasn't i would be requesting a full refund. A little communication goes a long way. Never again will i buy from Furniture Row in Boise Idaho. read more

I fell in love with a leather sofa set but didn't want plop down nearly $3000 for a full living room set. I stumbled upon their clearance section in the back and ended up finding 3 pieces of the exact same set for $300 each. Of course there was a little damage and wear on the floor models, but since I have 2 dogs and 2 young kids, I figured it was fine. I opted for their "white glove" delivery which included set up. The deliver drivers were fast and courteous. There are a few other furniture pieces there I am considering for another room. I would definitely recommend shopping there. And don't forget to browse their clearance area in the back for some killer bargains! read more

bought a desk, hutch, leather chair and 2 file drawers 5 years ago. within the first year the file drawers malfunctioned. a service tech was sent out with wrong parts, new parts ordered, but still wrong part sent. called the service person several times, but never returned the calls. file drawers still aren't fixed. today the leather on the expensive office chair has peeled off. simply peeled off like a thin layer of onion skin. this thud is complete junk. their service and promises are equally junk. we will never walk in this store again. ever. read more

We were helped well on the first visit but upon returning to pick up our dining room chairs, this black guy is too busy helping other customers to help us load them into the car. He should have at least paged someone else on the phone for assistance but no such attempt was done by him. So we got them ourselves and walked out the door, he looks at us as we are walking down the main aisle, he's the faulty party, not us, lousy customer service here!! read more

This update was long overdue. We have had our dining set for quite some time now and it has held up well for a house with two rowdy children. Some of the hardware on the table has warn faster than I would expect and one of the chairs doesn't seem to hold one of the screws well, but otherwise this set has met our needs. read more

If I could give them a zero I would. The manager, A.J., sold us a piece of furniture that he could not deliver. He never called to let us know about the issue beforehand and never updated us as to when they would deliver it. I had to call every week for the past 6 weeks and received a different story every time. The piece was in the warehouse, then it was at a store in Wisconsin, then a store in Michigan. I was told that they would pick it up when they had time. I called the store in Michigan, they did not have a piece of furniture on hold for us. When I finally contacted Corporate and started to get very upset, A.J. offered to pick up the piece as if he was doing us a favour. Worst customer service ever. A.J. needs to take some classes on how to run a furniture store. He pretty much collected our money and did not care if we received our product. I would not recommend to anyone to make a purchase from this store. read more

I had a really positive experience here. I have not bought anything yet so I don't feel as if I can give a full on 4 or 5 star rating until we continue the furniture buying process. However, I plan to go back simply because of my experience with customer service here. 1. The prices are awesome. 2. From what I can see the quality is excellent as well. 3. Each department we went into had a helpful, smiling face ready to help us WHEN WE NEEDED. I wanted to stress that because so far in our furniture buying adventures it seems to be pretty commonplace to follow around potential customers like vultures hoping to score the deal. They let me sit on the couches in peace to day dream about how the furniture would fit into my new home :):) See ya soon Sofa Mart! read more

Buyer Be Ware! These guys are not trustworthy merchants. We bot a bed for our son with a broken foot board, They said they would bring us a good foot board after new shipment arrived. After not hearing from them went in but they said No we will not honor what we said before. They picked up the bed and promised a refund but it took 3 phone calls and 3 weeks to hound them into crediting the bed purchase back. Really slimy... be careful read more

I went to Sofa Mart looking for some kind of reclining sofa or loveseat but was uncertain as to what would work best in my new home. A young man named Griffin was the "unfortunate" salesperson to serve me. After a couple hours asking numerous questions and searching throughout the store for what I thought I wanted, I went home to do some measuring and think it over. I went back the next day and was surprised that he didn't run and hide when he saw me, but once again answered more questions and graciously moved pieces around so I could envision how they would look in my home. To say he went above and beyond what was expected would be an understatement! I purchased a lovely sofa and left pleased and excited. It was a very good experience. I would highly recommend Sofia Mart. read more

This merchant is very sketchy and untrustworthy. I purchased my mother a dinning table, 4 chairs and a hutch. The salesman lead me to believe that "free delivery" meant they would delivery the furniture in my mothers dinning room. They dropped off her furniture like Amazon or Wayfair. They would not take it in her living room (she has a very small home). They told me that would be an extra charge to bring it in. The salesman was so eager to make the sale, he did not disclose that. This is very horrible customer service and very misleading to customers. I had planned to purchase an additional entire living room set and recliner for my mother, that will definitely not happen with this merchant! read more

Ordered a sofa 2 weeks ago when they said it is available in a dark color. Packaged well and when we opened it it was the wrong color and wax missing feet. They will send the feet but we are stuck with a light colored sofa with 6 kids and a dog. We thought we were getting something we wanted . We were told we can wait 3 months for the right color but we already got rid of our old one. This is a total train wreck and it wasn't our fault. read more

Had a great shopping experience at Furniture Row. We worked with the manager. He helped make the decision easy from start to finish. Looking forward to future purchases with this company read more

I had a great experience during my recent visit to Furniture Row. My wife and I were out just window shopping for a bed for our guest room. We stopped at another furniture store that is a national chain and was very put off by the pushy salesperson who tried to pressure me into buying the first bed we looked at and got belligerent when I stated I wanted to look at what other stores had to offer. We then went to Furniture Row and were greeted by a salesman who did not follow us around and told us to just seek him out if we found something we liked. We found the exact bed for much less than other store and decided to buy that day. We mentioned to salesman that we would need a new mattress for bed and he directed us to Denver Mattress and another salesperson who was extremely helpful and even offered up a very reasonable memory foam mattress and box spring .. we were so pleased with the entire "non pushy" experience that we bought 2 sets of sheets, a down comforter and 4 pillows for our master bedroom. Highly recommend these great people for any of your furniture needs. read more

Other than great delivery people and one young woman that works at the store I had terrible customer service. Continuous problems with my orders, rude people, furniture coming in weeks after was told it was going to be there. It was one thing after another. The worst were the two store managers that I talked with, they were very rude. I love my furniture that I would not go back to the store again. read more

We bought a sofa, recliner, accent chair and 2 end tables 2 years ago. After a year, the cushion my husband sat on, on the couch caved in. Sofa Mart sent a repair man to replace the cushion. Again a year later, the same thing. We stopped by and they told us to go through the manufacturer. After emailing them pictures and all of the information they denied our claim. We went back to the store and spoke to the manager. We were told that the couch had been discontinued due to this exact problem and remodeled by their company. Yet, they ignored our emails and phone calls. After 3 months they agreed to replace the couch. At the same time we had a huge Crack in the bonded leather on the chair. We even purchased fabric protection. They refused to replace it at first. Finally the store manager told me that they would give me store credit for the chair, but that it was his last day there and the assistant manager would take care of us. We went back the following weekend to pick out a new chair, only to be told that he would give us 60 percent of the purchase price store credit. A little bait and switch? After all that we had been through in the last 3 months, it sure felt like it. We brought home the new recliner, lugged it up the steps into the house (we brought it home ourselves because we just wanted to be done with them ) just to unwrap it and find out it was the wrong chair! We went back and the manager said he couldn't send us the right chair until he got the other one back. So here I sit with the wrong piece and have to not only wait 3 days for the delivery of the right piece, but probably have to sit home all day long on delivery day waiting. Do yourself a favor , go somewhere else. Anywhere else! read more

I just purchased a new mattress and box spring from Denver Mattress. I couldn't be more pleased with the experience! The salesman who waited on me was very helpful and courteous -- no high pressure tactics. The items were delivered when promised; it took the crew about five minutes to remove the old mattress and box spring and install the new one. And, to top it off, I now have an excellent mattress -- Doctor's Choice -- which was rated highly by Consumer Reports! A truly excellent buying experience! read more

Bought a $1000 dollar leather sofa and bought a $124 leather plan.....2 yrs later when we had issues with the leather.....after 2 weeks of emails with the company(Great White Bottling Inc) that handles FR claims....NO COVERAGE. I am going to the store to see if they stand behind their product. read more

We bought furniture from them and were promised it would be in in 2 weeks, and also told at the lastest it would be a few days late and they would deliver for free if that happened. That was a total lie! Not only are we being told our furniture may not be in for another 3 weeks yet, they are no longer going to deliver, and won't give us our money back in a timely manner to go buy new furniture! We will absolutely never buy from here again, and would recommend other people shop somewhere else to avoid this hassle. read more