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Furniture Row

2.5 (25 reviews)
Open • 10:00 am - 8:00 pm

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18 hours ago

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9 months ago

this place is so amazing. I could never think of a better place more than furniture row have the best furniture.

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3 years ago

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5 years ago

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11 years ago

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Bob's Discount Furniture and Mattress Store

Bob's Discount Furniture and Mattress Store

1.0(3 reviews)
1.7 mi
Offers payment plans
Established in 1991

Well thus far I'm not impressed. Friend bought a box spring on Thursday and they stated they would…read moredeliver it Friday - Friday am was told it would not be Friday. It would be Saturday- between est 10-2pm - box spring was delivered at almost 7:00 pm Sat night. Then asking for an additional $40.00 on top of the delivery charge to bring it in the apartment. For a new place I'm not impressed.

This was the first time purchasing through Bob's and I bought a brand new bedroom set. Was…read moredelivered broken and set up broken. I paid for white glove service and noticed within a few hours that the nightstand had a hole in the back and the bottom drawer would collapse and make a clicking noise every time I open it. I contacted customer service. Ordered a replacement for the following Friday. I requested an evening delivery time due to my 24/7 building restrictions and that no one will be home to sign during the day. Found out a day before that it was being delivered in the morning. Customer service canceled and reschedule following Tuesday. I spoke to multiple representatives in between who confirmed that they had left multiple clear and distinct notes for the delivery team that it has to be delivered in the evening. Was found out the day before the second delivery that it was coming again in the afternoon. Rescheduled for a third time where I was guaranteed by two representatives, with text message proof that it was coming that following Friday after 4:30 PM. I then received a text message after speaking to the six representative that it was coming in the afternoon. I finally got a hold of an in-store manager after calling Customer service a few times. He changed the delivery for Saturday. As I'm writing this review, I am continuing to get emails that it is coming Friday, today, let me remind you No one will be home and there are building restrictions, however, I was told in store that it is actually coming Saturday, but I did not get any proof or email confirming that. This has been the worst customer service experience, especially as a first time buyer. I requested a full refund of the nightstand, which has not been accommodated for, I've asked for a full refund of my white glove service, which I only got a partial refund for. it has been almost 2 weeks and I still have not got my replacement and the lack of service between representatives is unacceptable. Come to find out that actually zero notes left for the delivery team, which means customer service did whatever they could do to get off the phone with me. Absolutely unacceptable. never be buying from Bob's again or recommending it.

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Bob's Discount Furniture and Mattress Store
Bob's Discount Furniture and Mattress Store
Bob's Discount Furniture and Mattress Store

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Furniture Row - homedecor - Updated May 2026

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