Don't leave reviews often, but the customer service here was extra terrible. The power went out mid…read moretransaction, causing the transaction to be cancelled. However, it had still put a pending charge on my card, so I couldn't leave without my items I had possibly paid for. Ended up having to wait 45-60 minutes for the system to finally start working again, and the employees and managers were completely useless and unwilling to work something out. Once the system finally came back up, they scanned the items and made me pay again, and for compensation I got a lousy "sorry for the inconvenience."

Tons of cute things and great service! A large variety of items and a must stop when visiting the…read morearea.

Well thus far I'm not impressed. Friend bought a box spring on Thursday and they stated they would…read moredeliver it Friday - Friday am was told it would not be Friday. It would be Saturday- between est 10-2pm - box spring was delivered at almost 7:00 pm Sat night. Then asking for an additional $40.00 on top of the delivery charge to bring it in the apartment. For a new place I'm not impressed.

This was the first time purchasing through Bob's and I bought a brand new bedroom set. Was…read moredelivered broken and set up broken. I paid for white glove service and noticed within a few hours that the nightstand had a hole in the back and the bottom drawer would collapse and make a clicking noise every time I open it. I contacted customer service. Ordered a replacement for the following Friday. I requested an evening delivery time due to my 24/7 building restrictions and that no one will be home to sign during the day. Found out a day before that it was being delivered in the morning. Customer service canceled and reschedule following Tuesday. I spoke to multiple representatives in between who confirmed that they had left multiple clear and distinct notes for the delivery team that it has to be delivered in the evening. Was found out the day before the second delivery that it was coming again in the afternoon. Rescheduled for a third time where I was guaranteed by two representatives, with text message proof that it was coming that following Friday after 4:30 PM. I then received a text message after speaking to the six representative that it was coming in the afternoon. I finally got a hold of an in-store manager after calling Customer service a few times. He changed the delivery for Saturday. As I'm writing this review, I am continuing to get emails that it is coming Friday, today, let me remind you No one will be home and there are building restrictions, however, I was told in store that it is actually coming Saturday, but I did not get any proof or email confirming that. This has been the worst customer service experience, especially as a first time buyer. I requested a full refund of the nightstand, which has not been accommodated for, I've asked for a full refund of my white glove service, which I only got a partial refund for. it has been almost 2 weeks and I still have not got my replacement and the lack of service between representatives is unacceptable. Come to find out that actually zero notes left for the delivery team, which means customer service did whatever they could do to get off the phone with me. Absolutely unacceptable. never be buying from Bob's again or recommending it.

I purchased a sofa and loveseat from them about 4 years ago. I am replacing it . I should have a…read moreyear ago. It wore terribly and I'm not talking about a lot of use either. the fabric on the foot rest actually shredded and all you can feel in the arm rest is wood, no padding. very poor quality and it wasn't cheap! l thought I was getting something that would last, not the case.

We had the BEST service here! Friendly, no pressure, helpful. Great quality furniture at reasonable…read moreprices. Can't go wrong here!

Warning!!!! I bought from here 5 years ago and had a good experience, this is not the same…read moreplace, they must have changed ownership or management. My tub stopped working I called and was given the run around for weeks. Now nothing. No follow up or calls, with the weather I am sure my tub is ruined When I asked to speak to the owner he said owner isn't involved that he was the manager and he would take care of it, When I called other places they were booked and because I did not get my spa from them they could not help until April I called Master Spa the company and while they tried at first to find someone to service they now too have been silent for a week So now I will have to buy a new spa.... Don't believe this place will help you after you buy your spa Go anywhere else. Other places got back to me quickly even though it was not the answer I hoped, they did not leave me hanging!! Stay away from this place..

Went in looking for a three seat hot tub, which they had 1 in stock. Talked with Lynae, about the…read moretub before purchasing. Sat on the fence for a couple of weeks, due to the fact I didn't how to take care of one. When I finally decided to purchase it, they were very quick to take my money. As it has to be paid in full before delivery. I was told they had no deliveries that day, and it would be delivered between 8-9am two days later. When I called to find out what was going on,they said I was the next delivery. They didn't show up until 2pm They left some paperwork for dummies that didn't even pertain to my type of hot tub. I have called them several times with questions and they don't answer the phone. Even left a message for a call back and they never did call me back. So, I have been searching on line for answers I would never recommend anyone to purchase from them!!!!!!!!!

Only stopped in to check out the store a little... grabbed a few small items, but we ended up…read morewandering around because there was so much to see. If we hadn't been traveling and so far from home, we definitely would have bought a lot more. Great selection and an easy, enjoyable shopping experience. Wish we had a Menards where I live!

Always use Menards for what I need. Now wanting to shop for…read moreitems needed. Never been disappointed shopping with them. They are the only place I can buy my furnace filters. At the moment I am looking for a refrigerator. Other projects needing to be done also.

Amazing Sales person I had. Very knowledgeable and patient, not pushy…read more I'd shop there again!

On Dec 9, 2025 my wife and I purchased $14,000 of furniture. We financed at 0% for 6 months with…read moredelivery scheduled before Jan 25 as we were leaving then for a 7 week vacation. We were charged a sale price which was higher than the on line price, which was $800 less than the sale price we were charged. The only way I got the credit was looking up the furniture dimensions and seeing the price less than what I was charged at the store. I am relatively sure I would not have been offered the lower price unless I had done what I did. Now the furniture is not available for delivery until after we return from vacation and I will have made half the payments without any furniture. Make sure you check the online price of any furniture you buy from Ashley t o make sure you aren't getting ripped off. Or better yet, consider a different option to purchase your furniture, I know I will.