I never leave reviews but I today's experience made me not want to go back to this store. So I went in to return something today, wasn't sure if they would take it back, brand new, never used just I had lost the receipt and my brother threw away the price tag, but I thought it wouldn't hurt to ask. The cashier politely told me they couldn't take it back, store policy, totally friendly. Then the manager comes by asks what's going on and very desmissively and very condescendingly in a snotty tone told me she couldn't give me a return because there's no proof that item is from her store, then told me to move out of the way for other customers.
Look I wasn't standing there pleading them to take it back, I was more upset with myself for losing the receipt, but when the manager spoke to me that way I felt like someone who's trying to scam them into taking back something that's not there's. Yes she didn't say anything wrong, but you can't talk to a customer with that kind of attitude and make them feel like dirt. I didn't say anything to her, more like couldn't because by the time I got over my shock, she was gone.
I love Homegoods, I go there a lot, but after today, I'm not sure if I'll be going back there for awhile, if not ever.
I've never had that kind of customer service experience before.
Shoppers beware keep everything in case you want to return it or else you'll get the same kind of treatment I got if that manager is around! read more