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Furniture Row

2.3 (9 reviews)
Closed • 10:00 am - 8:00 pm

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5 years ago

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Slumberland Furniture - Columbia

Slumberland Furniture - Columbia

3.7(7 reviews)
4.7 mi
•$$

Before buying; Check out their Consumer Affairs Reviews. They have more negative reviews and…read morereports than positive (27% Negative over 24% positive (screen Shot posted last picture)) https://www.consumeraffairs.com/furniture/slumberland_furniture_mo.html I'll be updating every few weeks for 2 years. I was sold a sectional with substandard cushions. April 24th, 2023 Jerry McCormick from Slumberland called and said they plan on making this right. That was a lie. Its now Sept. 11, 2023. He's Ghosted since mid Aug. Looking for a new furniture dealer. One who cares about a long-term customer and customer service after the sale (Changed my Google review from 5 Stars to 1 Star). We bought the sectional from Slumberland in 2021. What a difference 6 MO+ later. Slumberland dragged out warranty work (2022 & 2023): There were manufacturer defects with this sectional right from the start. They didn't put the proper amount of brackets on the couch/sectional, and it kept coming apart. Slumberland added the brackets and got it working well. Plus I added straps. Unfortunately, this took a while. Then, within six months, the seat cushions began to collapse. I claimed them immediately. But, Slumberland only fixed one cushion. I made a 2nd and 3rd claim. They sent technicians twice. Both said the cushions were too thin and needed another layer of foam in order to reinforce the seats and provide support. They claimed they were ordering the cushions and parts. But NEVER called back or followed through. This lack of support has rendered the couch useless to me and sent me to the Dr's 3 times for lower back pain, injections... After paying over $4,000 for this sectional (Plus all the other furniture I've bought from them) I wouldn't have thought Slumberland Manufacturing and their insurance company would have failed me and; dragged out the process long enough to refuse fixing it. Even though, I made the claim as soon as the problem arose, within six months of purchase. I'm a retired Army Vet with 34 years of service, and battling cancer and don't have the time to get Slumberland to fix cushions that should have been thicker and to industry standards in the 1st place. Unfortunately, I've been forced to do just that. Slumberland refuses to stand by their product, or follow up after; claims on their site, many phone calls, and multiple in-person visits (while it was under warranty I was assured SEVERAL times the cushions would be taken care of. But, they were stalling/waiting for the warranty to run out. They had no intention of fixing the couch.). I've bought a lot of furniture from Slumberland over the years (from 2003 through 2021). Unfortunately, after this experience, I'll NO LONGER continue to do so. In the past, I recommend Slumberland. I WILL NO LONGER recommend Slumberland to ANYONE, knowing they won't fix or replace a damaged product or even return your calls. The main Technician Jerry initially returned my calls and text. But he has since lied to me, quit returning calls or texts... Messages I've left for management and the owner's son remain unreturned. They don't care about their customers or customer service after the sale. Slumderland thinks spending $4,000 on a defective product is no big deal. They suggested I should cover fixing the defective couch myself. I bought the insurance with the couch and tried to make an insurance claim, twice. But, Slumberland Insurance denied it. Here's the kicker. Because, they said, it was a manufactured defect, and they don't repair/cover manufactured defects. REALLY?!?! 2003 In Columbia on leave from Ft Bragg bought bedroom set. 2005 Stationed in Jefferson City and bought living room and dining room set. 2017 through 2018 Getting ready to retire from the Army bought couch, recliner, love seat, and coffee table with my backpay. In 2021, I bought the infamous sectional. Pictured here. 2023, and beyond NEVER SHOPPING AT Slumberland AGAIN!!!!

I am really happy with my recent purchase. I saw what I wanted on the Slumberland website and…read morecalled Zach at the Columbia store. He made sure he got me the best deal. I picked up my order on my 30 minute lunch today and the guys there were great! Boxes in good shape and secure, the guys loaded me up and off I went back to work in time to clock in! I am super excited to go home today and set up my furniture. My last several furniture purchases have been at Slumberland as I always find what I need at a great price with excellent service!

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Slumberland Furniture - Columbia
Slumberland Furniture - Columbia
Slumberland Furniture - Columbia

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Ashley Store

Ashley Store

1.6(64 reviews)
4.0 mi
•$$

Coby is a great sales rep. He wasn't pushy at all. We walked in just to see what they had, hey let…read moreus know what sales were going on, and let us go about our shopping. Coby came back later and checked in, we had a few questions, he was very thorough. Great prices, sales, and even deals! If you need some furniture, go see Coby!

We visited the Ashley Columbia, MO store on July 28, 2024. Order #: 030D092922…read more They delivered the couch on August 6, 2024. The couch they attempted to deliver was Broken, yet they still tried to deliver it. We refused the delivery. We agreed to a second delivery attempt. The couch was delivered on August 12, 2024. The delivery team showed us that it was damaged. However, that evening, we discovered the inside frame or supports are damaged. We reported the damage the next day. They told us they could send a replacement again, on August 17, 2024. Again, the third delivery was broken. August 21, 2024, they tried again and failed us. After 4 attempts, they failed the Sales Contract. We have given them plenty of opportunities to deliver new and undamaged furniture. Not once have they been able to deliver such item. We immediately demanded a Full Refund due to their Breach of Contract and Failure. After weeks of sending emails, phone calls and store visits you are ignoring us and our legal rights. They failed our Contract, 4 times, and once we demanded a Full Refund.

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Ashley Store
Ashley Store
Ashley Store

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Furniture Row - furniture - Updated May 2026

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