Fernie the sales manager is a good salesman in trying to convince you in selecting a mattress. When…read moreit comes to delivery of mattress is another thing. They put down within a month you will receive all merchandise and when a mobth comes they come out with many excuses that not everything came in. So it basically took almost to months to receive everything. The service really sucks. I do not recommend customers to shop here.

Warning to all looking to buy a mattress here. Take time to read all the 1 and 2 star reviews…read more Wish I could leave 0 stars. My advice to you is go buy somewhere else. Buying a mattress is a big investment. You should invest your time and money somewhere else that truly cares about getting you into the right mattress. I will not be buying from Popular Mattress ever again. I will tell all my friends and family to stay away from this place. If you are curious to know why I feel this way, read below. We bought our mattress during the Home and Garden show in 2023. The salesman, Fernie, was great initially, told us about promotions where we got free pillows and free upgrade to the base. Fernie promised that he would help find the right mattress for us. Anyone who has shopped for a mattress knows that it takes a while before you know if you bought the right mattress or not. (FYI- Don't believe the salesman if he says that they will help you with trying matresses until you find the right one.) We opted for the split king Temperpedic because my wife and I like different firmnesses. My wife and I were excited about our new purchase and couldn't wait to get better sleep. Our bed arrived in late March. We slept on our new beds from April until September. We gave them an honest try before we contacted Fernie to help us. In May 23, we wanted to return the mattress for a refund, so we contacted Fernie about returning the Mattress . Fernie had an emergency and didnt get back to us. When he finally did get back to us, he told us that a return was not possible but that he could help with an exchange. We instantly had buyer's remorse. I told him him that we would not have bought the bed if we couldn't return it. We were upset. It took us a while to cool off. We felt like we made a mistake buying from this place. We recalled Fernie had said that he would help us find the right mattress in our initial meeting at the HG show so we gave the exchange a shot. So we went into the store, and Fernie helped us with an exchange. The new bed arrived a few weeks later. We slept on this mattress from September '23 to March '24. My wife and I were not getting restful sleep. We spent some time out of town during the fall and holidays. Then my wife had knee replacement surgery in January. If I knew what I know now, I would have contacted Fernie sooner than I did, but I put my wife's recovery ahead of everything. I figured with her limited mobility, it would be better to wait until she's stronger and fully recovered before we go moving furniture around in the bedroom. We would deal with the matress until then. Again, we were not getting restful sleep at night, and it was impacting my wife's recovery. I texted Fernie about our discomfort with the bed in early April. Fernie wasn't as responsive as he was when he was trying to make the initial sale. When he did respond, he said that he would need to get with the owner about another exchange, and he threw in that it had been a year since our purchase and that the comfort trial is only for 1 year. I contacted him a week into April; we got our bed initially in late March; and the exchanged mattress in September. Shouldn't the comfort trial end in September for the current mattress? I didn't understand this as it was only a week into April. Anyway, I followed up with him multiple times, and he gave me the runaround about how he hadn't had a chance to talk to the owner but that he would let us know what they can do and that he would contact us as soon as he had an answer. So, we waited. Again, there is no answer, and I follow up again. I got the sense that he no longer cared to help us. He kept telling me a year had passed. Late March to early April is a few days into a year. I followed up again today and Fernie suggested that we go to the store; that his boss had given him approval to give us "special pricing" on a new purchase. A new purchase, not an exchange. No thanks. We do not want the same shopping experience and hear empty promises and lies again. We will go elsewhere.

On my way to picking up my wife at the Nail's Salon in the Sunland Park Plaza area. I noticed a man…read morestanding behind a car with a sign advertising with the words up to 50% off on mattresses. Once I picked up my wife I told her we would check out the mattress place so we drove around the parking lot until we found the store. We come into contact with Raul Valenzuela @ MattressFirm @ 655 Sunland Park DR STE 13, El Paso, Texas. Raul assisted me and my wife through out the purchasing process. We are moving to El Paso, Texas so we purchased bedding products for our 5 bedroom home from MattressFirm. Raul is very knowledgeable of all the products within his store. We tried several mattresses and pillows. We found exactly what we needed and wanted at very reasonable prices with the assistance of Raul. Raul helped us stay within our budget and explained the finance process. Raul is very professional, kind, courteous and diligent when he was helping me and my wife. We purchased several items from the MattressFirm and we are very satisfied with our purchases. Thanks to Raul Valenzuela and the other man we met in the store, I forgot his name. They were super kind, friendly and helpful. Thanks for the great customer service and products Raul! Kevin M. Coles

The place where Mattress meets NASA technology and where service brings you to the moon and…read moresometimes back to planet earth. MF offers a great selection of mattresses with numerous options for all budget. Mr. Philip White and his crew are smooth mattressnaut who understand the art of sleeping. Bought two Temper-Pedic and I have to say it dramatically improved my sleep experience. Not the most comfortable but really absorbs your entire body and deals effectively with body aches. Many financing options are a available, but catch 22 don't miss a payment, otherwise you will be hot with a 30 percent interest charge.

This is one of the best priced mattress stores I have been to. The salesmen are very professional…read moreand not pushy at all and they are very knowledgeable. The bed I got was $1000 more on amazon prime. Highly recommend!!!

From the owner: We will pay Up to 70% off Amazon price on Mlily Models ,when you order thru our website. Free…read moreshipping bed on a box to your door.

We had a great experience with Mikayla at Denver Mattress. On our return visit, she took the time…read moreto really help us, answer all of our questions, and make sure we were completely happy with our purchase. She was patient, professional, and genuinely cared about providing great customer service. Mikayla has been wonderful to work with, and Denver Mattress should be proud to have her as their manager. Highly recommend asking for her if you visit!

We purchased a brand new, and very expensive king size Aireloom mattress from Denver Mattress. When…read moreall was said, done, signed, and sealed, we paid over $6,000.00! Delivery day came. They delivered it, and I was shocked to see a huge black streak of dirt all along the edge and bottom of the mattress. When I brought it to the attention of the delivery person, he said that it was a warehouse CLEARANCE MATTRESS! He showed me the ledger where it clearly stated this. I spoke to the manager, Dan, and he was trying to shuck and jive me that HE HAD NO IDEA IT WAS A USED PIECE OF JUNK MATTRESS! He clearly did know because when I was purchasing the mattress, Dan offered to sell me a used in-stock Aireloom mattress. I politely declined. Really!? Who wants to buy a used freakin' mattress? Well, Dan did try to pull a fast one by trying to slip me a revolting, disgusting USED mattress! Gross! I demanded that he order me a brand new mattress. I also demanded that he give me his supervisor's contact information. He did, but I never called him because I know their corporate office will not do anything to help. My replacement was ordered, and two weeks later, they did deliver it. Believe me, I was with those two delivery men the ENTIRE time because as a consumer, I do NOT trust Denver Mattress! I'm posting this so that consumers can BEWARE! I have posted photos of the disgusting, filthy mattress so that consumers may see for themselves! When they deliver your mattress, furniture, washing machine, etc. DON'T trust that you are getting a brand new item. Check it carefully, and do not sign anything until you are fully satisfied. They all get paid the same whether they leave you with a brand new item or a used piece of junk! Buyer ALWAYS beware. Forewarned is forewarmed! We will NEVER trust or return to Denver Mattress on Gateway West AGAIN!

We recently bought a mattress here and got such a good deal on an incredible mattress. We were so…read moreglad to buy from a locally owned store. The guys who helped was super nice too.

From the owner: iDeal Mattress store is locally owned and operated with no commission salespeople, this allows us…read moreto provide you the best prices and service in a no pressure environment while offering Name Brands like Serta, Simmons Beautyrest, Nectar, DreamCloud, Ashley Sleep and more, the difference between the big box retailers and ourselves is we don't pay the high retail rents, waste tons of money on advertising or have a huge warehouse to pay and that translates to you saving while buying local and receiving great service based on your needs not on what pays the most commission. Don't pay retail! Allow iDeal mattress store to be your source for quality name brand mattresses. We Look Forward to Serving you!"

They have an amazing and inexpensive collection of furniture for the living room and bedrooms but…read morethe dining sets are very pricey ( great quality though) . The sales associate that I met with, Jose, was amazing! He was very nice and helpful ! If you go there you should ask for him ! They have many payment options such as layaway and lease to own . Even 90 day same as cash . I suggest going here before you go to any other furniture store

Amazing service, we love our furniture thanks to Ivonne Velazquez for the great help!read more

I see people have given them 1 star, well I am giving them 3 because their customer service wasn't…read morethat bad. When we came it there were a good amount of people (commission sales reps) at the front just looking for their next victim. We were greeted by a guy named Franz. He was dressed really nice and had a great personality. He told us their was a deal going on and we need to make sure we had a slip so he was going to get us one. Well he started talking to two other customers so we started looking at the furniture. About 2 minutes into looking Franz came up and gave my boyfriend the coupon. (It basically said a extra 20% off the Ashley special price...but you had to make a order by 6pm..it was 5:20pm at this point). We continued looking and we did see some beautiful items. There was one sectional couch in particular that we looked but they didn't have it in a darker color, so we passed on it. It was so comfy!! I have to also state that I love all the accents they added to each section of furniture. It was very beautiful. They even had the first dining table when you walk in set up for thanksgiving dinner! We added Franz a few questions and then we didn't see him again. For the other employees that were around...it seemed almost like a playground. They were either laughing, dancing, or just talking to eachother about stuff that had nothing to do with furniture. I didn't like the atmosphere that they employees were allowing because I want sales people that are serious about their job and a leader to correct them if they aren't staying on topic. It was more about others laughing at an employee that was being silly. I am all about having a great and fun work environment, but it's a time and place for all of it. The two ladies up front were the worst due to they were actually dancing and giggling. (One was early 30s the other had to been in her 60s...so in my opinion they know better). Since we didn't see Franz, and we didn't really see anything to tickle our fancy, we left. I would say that someone should go if they they want to look at the decor to get ideas, but other than that I am not sure what else. Some of the prices were decent but make sure you haggle a little to get a great deal because I seen a few pieces that were there at another furniture place (that was Ashley pieces) for cheaper than what they were offering.

NEVER EVER buy from here!!! The sales people will lie and say whatever they need to in order to…read moremake the sale. Just like the previous reviews of this store, they lied about delivery, were incredibly rude, disrespectful, and difficult to deal with. My mattress arrived without the other items, then I was told it was scheduled for customer pick up and I would need to pay several hundred dollars extra for delivery EVEN THOUGH when I purchased my items I was promised delivery on all of items next day. I even showed them the proof and they still didn't honor it. I was texted by the salesperson SANTOS after being disrespected by his manager CHRIS letting me know that my order was cancelled. Soooooo, after paying several thousand in cash for my purchase I was defrauded, disrespected, purchase cancelled by the company..not me, and I'm STILL waiting on my refund. STAY AWAY!!!!! DO NOT BUY FROM HERE!!! FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD

Very great quality in the products! was reliable,nice, and courteous. I am very pleased with the…read moreproduct that they sold me and am sure that in the future I would love to buy more mattresses from there.

Service was impeccable and very welcoming! Zach was incredibly helpful! I will definitely be coming…read moreback!

If i could give them zero stars i would Worst place to do…read morebusiness with and I'll make sure to let all my friends and family know. i went in Saturday at 10 and bought a mattress and bed set. i was assured that delivery would be same day delivery. I kept asking and was assured it would be delivered that same day. At 5 I called to see if I could get an estimated time of arrival because I wanted to go have supper with friends I was told no eta but it would get there. I asked what the latest delivery time was and all they said was until the last delivery. Well I ended up sleeping on the couch because they never showed up. I got a call in the morning telling me they never gave the order to get delivered. I was told it would get done today. No eta. I asked if i still had to pay delivery and Alexis my sales guy said he would get it reduced for the inconvenience. No eta so again I can't plan on going somewhere because I could have to leave in the middle of my plans. Delivery got here at 2 I was charged full price and I just opened the box to the headboard and its the wrong color! Horrible experience horrible customer service. I'm in the process of getting a new dining room set & living room set I would've gone back but I'm definitely staying far away. A good business would've at least delivered for free after they messed up. Instead I got ripped off and the wrong product. Buyer beware and stay away from a company that only wants a quick sale not a loyal happy customer.