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iDEAL MATTRESS

5.0 (1 review)
Open • 10:00 am - 7:00 pm

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5 years ago

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Ashley Store

Ashley Store

1.7
(81 reviews)
6.5 mi
•$$

I see people have given them 1 star, well I am giving them 3 because their customer service wasn't…read morethat bad. When we came it there were a good amount of people (commission sales reps) at the front just looking for their next victim. We were greeted by a guy named Franz. He was dressed really nice and had a great personality. He told us their was a deal going on and we need to make sure we had a slip so he was going to get us one. Well he started talking to two other customers so we started looking at the furniture. About 2 minutes into looking Franz came up and gave my boyfriend the coupon. (It basically said a extra 20% off the Ashley special price...but you had to make a order by 6pm..it was 5:20pm at this point). We continued looking and we did see some beautiful items. There was one sectional couch in particular that we looked but they didn't have it in a darker color, so we passed on it. It was so comfy!! I have to also state that I love all the accents they added to each section of furniture. It was very beautiful. They even had the first dining table when you walk in set up for thanksgiving dinner! We added Franz a few questions and then we didn't see him again. For the other employees that were around...it seemed almost like a playground. They were either laughing, dancing, or just talking to eachother about stuff that had nothing to do with furniture. I didn't like the atmosphere that they employees were allowing because I want sales people that are serious about their job and a leader to correct them if they aren't staying on topic. It was more about others laughing at an employee that was being silly. I am all about having a great and fun work environment, but it's a time and place for all of it. The two ladies up front were the worst due to they were actually dancing and giggling. (One was early 30s the other had to been in her 60s...so in my opinion they know better). Since we didn't see Franz, and we didn't really see anything to tickle our fancy, we left. I would say that someone should go if they they want to look at the decor to get ideas, but other than that I am not sure what else. Some of the prices were decent but make sure you haggle a little to get a great deal because I seen a few pieces that were there at another furniture place (that was Ashley pieces) for cheaper than what they were offering.

Deeply disappointed on how this experience worked out. We…read morewere here on Tuesday to look for a new couch. As soon as we walked in, we had a sales person come up to us and introduce himself. We told him we were looking around and we'll find him if we need anything. He continued to follow us around the store, which made is very uncomfortable. I am not here to steal a couch, settle down. We eventually made a decision and we had a few questions he wasn't able to answer (is the fabric pet stains proof) and had to call someone over. I think he wasn't really understanding us, since we do not speak Spanish. Once we pointed out the couch to him and got the details we wanted, we told him we're going to walk around and find him when we are ready to check out. He followed us again and stayed within earshot of our conversation, and it felt like he was spying on us. At least have the decency to walk away further instead of making your customers feel stalked. We went to the register and every question we had, he needed help answering. Do we need to register the warranty? He said yes, the cashier said no, if you have a claim, just submit it. Can we get a delivery in the afternoon? He could not answer and was having trouble explaining the delivery system. It felt like he had earned his commission and he was ready for us to leave. We set the delivery (and paid $170 for it) for Tuesday of the following week. On Friday, we received several text messages about our delivery for Tuesday morning between 830 and 1130 am. We both work, so we asked for an afternoon delivery. They were NOT accommodating AT ALL and just cancelled the delivery and told us to schedule for another day. We decided we do not want Ashley's business and went back to the store to cancel the order and get our money back. We had to explain to 4 different staff members what it was we wanted. They offered a $200 discount, which we turned down. Salvador, our sales person from the previous encounter, was trying to tell the cashier we cannot have the delivery refunded because it was supposed to be delivered today (Friday). He forgot really quickly that he set up the delivery day for Tuesday. Eventually, we received our full refund. No wonder people shop online if they are treated this way. Multibillion dollar company is unable to schedule a delivery that works with the customer's timeline. Will never return and do not recommend. Terrible in every aspect.

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Ashley Store
Ashley Store
Ashley Store

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iDEAL MATTRESS - mattresses - Updated July 2026

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