This store refused entry to me because I have a service dog, which is a clear violation of ADA law…read more What made it worse was the extremely rude and dismissive attitude from the staff when I tried to explain my rights. No customer should be treated this way. This business shows a complete lack of respect for people with disabilities and for basic customer service. I will not return and strongly advise others to take their business elsewhere.

I stopped in to look around and was impressed with the large selection, the staff was very helpful…read moreand made buying a new sofa easy and enjoyable Will definitely be back !

**5-Star Raving Review - These people are actual legends**…read more I cannot say enough good things about Choice Furniture - they turned what could have been a frustrating, expensive headache into one of the best customer service experiences I've ever had. I had a sectional couch that I paid good money for 3 years ago and the cushions had worn out. I figured I would have to buy replacement cushions I reached out, mostly just to ask if they had any suggestions. Instead of the usual "sorry, nothing we can do" corporate response I expected, I got: - A real human who actually seemed to care - The owner/manager personally jumped on the thread - They dug through old receipts and located my order. - Offered to replace the cushion at no cost to me. - Expedited the whole thing because they knew I was having family over for the holidays - Threw in new foam upgrade at no extra charge because "the old foam was probably tired anyway" It arrived perfectly matched, beautifully made, ahead of schedule, and honestly looks better than the original. In 2025 when most companies treat you like a number (or worse - an inconvenience), Choice Furniture treated me like family who just had some bad luck. They went so far above and beyond that I genuinely feel weird about only being able to give them 5 stars. If I could give 10, I would. If you're on the fence about buying from them - don't be. These are the kind of people you want to support. They still believe in doing right by their customers, even when they don't *have* to. Thank you, Choice Furniture of Plattsburgh - you're the gold standard. I'll be sending everyone I know your way. Most enthusiastic customer you'll ever have, Steve C

Had a wonderful experience with Randy and the owner. I have chronic conditions, including pain…read more Randy took the time to help me find the best recliner and mattress for our new home. The next day, my husband and I had a great experience ordering split mattresses and the mothership of all bed bases. When everything arrived, the owner realized having a bed was the only thing preventing us from being able to move into our new home. He worked things out with the delivery guys on the spot and they made room on the truck and we were able to finally stay the first night in our home. We will definitely be returning to purchase a table set and possibly a couch. Great experience overall.

Yes, I might look fancy and the furniture might look nice but when it comes right down to it unless…read moreyou literally pay thousands and thousands of dollars the stuff you get just is not worth it. I paid $500 for a "firm" mattress which feels like I'm laying on jelly, and the $500 recliner doesn't even hold up my feet. Because of the massive snowstorm that literally just happened there was nobody in the store, so I was unable to call and actually discuss my concerns with anybody because after 24 hours, they apparently will not do any sort of return or exchange, all I want is a chair that I can sit in which supports my feet and my head does not lay back at a 90° angle

DJ was an excellent salesman. He answered my questions and was helpful without being pushy.read more

First time checking this place out and was very excited to see a wide selection of things for the…read morewhole family. Ollie's is a liquidation center where you can find all kinds of brand name items for less. When you first walk, you'll notice a large selection of books and toys. There's also lots of food and household items, some clothes, beauty products, decorations, bedding, electronics, hardware, etc. I found some lovely Yankee Candle large signature candles for $7.99 when they are normally sold full price at $30 at the Yankee store. Things to take note - not everything is a great deal, if you shop at Costco or Sam's Club you may notice similar or cheaper prices there - for example, Kcup coffee pods - not so cheap at Ollie's. In terms of clothing, there's a limited selection, many outdated styles by today's standards. I saw a bunch of genuine leather jackets which looked like they were from the 90's or early 2000s, sold at very low prices (under $20). There are tons of large carpets and rugs on display, ideal if you need to redecorate, also great selection of bathroom towels and matts. It's the kind of place you need to check back often as the stock varies greatly.

Like the selection of books for a less price Great discounts…read moreon toiletries too. Check it out! Am planning not to buy but ended up buying lots of stuff, I can't resist to get it a lower price.