The rug has been delivered! Love it. Finally finished with this transaction. Relief for all of…read moreus for sure! . Bek thank you so much for hanging in there for all these months as we worked through the replacement process. You were always professional and kind and showed exemplary customer service. Very much appreciated. Ed we appreciate your assistance in closing out this transaction. We will certainly be back for additional purchases. I have several rugs I still need for the bedrooms. . Thanks again to all at Arizona Rugs!

If you're looking for quality and amazing customer service, you've found the best place to buy…read morerugs! Thank you Noor, you made things so easy. And I got the quality rug I needed. Was a great pleasure working with you. And Sean, thank you as well. I'll recommend Arizona Rug to all my friends and family!

Would really like to recommend this store. Excellent customer service and a company that stands…read morebehind its product. This experience reinforces why we have left positive reviews of this store in the past. We recently had an issue with an area rug about 2 months earlier. We contacted Ed at the Scottsdale store who was extremely accommodating and allowed us to exchange the rug with absolutely no hassles. We went to the Chandler location where Sean there was incredibly pleasant, patient, and helpful in finding the perfect replace. AZ Rug Company has beautiful rugs and outstanding customer service. Many thanks to Ed and Sean!

Arizona Rug Company Nov 22, 2025…read more What a pleasure it was to work with Arizona Rug Co. We visited both of their stores in the greater Scottsdale area looking for an authentic Native American area rug. The salespeople at both stores were friendly, knowledgeable, and extremely helpful, without applying any pressure. It was a wonderful experience. We saw several rugs that we liked in both stores, but it is difficult to envision them in your home with your furniture and the interior colors of your room. No problem: they offered to bring all four rugs to our home the next day (Sunday) to see how they looked in our living room. The owner, Ed, and his two helpers, showed up on time and laid all four rugs out in the allotted space so that we could compare them, side by side. Who does that? They do! Needless to say, we loved one of the rugs and purchased it. They even took our old rug away. We would highly recommend their service which is based on knowledge and years of experience. Jane & Larry Scottsdale, AZ

We met with Cindy at Baker Bros to help us design our new walk in shower! She was SO MUCH HELP and…read morewe LOVE how it turned out! I would highly recommend Cindy at Baker Bros to assist you with your next home project!! Thanks again Cindy for helping us create our dream walk in shower

Teri Burns was my design consultant. I asked for her after reading her reviews. She was patient,…read moreknowledgeable and showed rug samples that I asked for. My rug was 20 years old, she showed me one newer style, a little different, so happy cause loved it. Took samples home, my daughter chose same one and very happy with. Shetold us about sales etc. Gave us price for padding and carpet. It was an insurance claim, she took care of everything. You are fortunate to have her as an employee. I felt comfortable, never rushed and she was a great design consultant. I would recommend her any time.

Uma at Prestige Rugs was so incredibly helpful in our search for a new living room rug! Her…read moreknowledge and design helped us sort through many beautiful rugs at Prestige Rug. Uma actually brought a few rugs to our home to help us see them in our own setting and lighting. We are so thrilled with our new purchase and recommend Uma and Prestige Rugs very highly!

We just got a few rugs for our home and are very happy with our experience. As soon as we walked…read morein, Homa asked all the right questions and showed us the exact styles and colors that we were looking for. She clearly knows her stuff and explained to us, in detail, the different ways to arrange, what the best sizes are, what to look for based on our home, etc. I had been to several places beforehand and the difference between walking around just looking at rugs and this great interactive experience with as amazing. Very excited about our beautiful new rugs!

Great customer service when we were in the store. Both of…read morethe gentleman that were working were very attentive and helpful. Delivery was scheduled for Wednesday(we went in on Sunday) but ended up being ready by Monday. The gentleman who assembled my table and chairs were very polite and clean! We will definitely be going back for future purchases.

I purchased six pieces of furniture from this store, and three of them came with problems -- a…read morecracked panel, a misaligned joint, and a torn couch seam within just days of delivery. When I reached out to the salesperson who handled my order, he was dismissive, made false assumptions about the cause, and refused to escalate the issue to a manager. Before my purchase, he even tried to talk me out of applying for the store's Synchrony financing, telling me I'd "need really good credit." I applied anyway and was approved for $8,000 on the spot -- which says a lot about both my credit and his professionalism. The quality control and customer service here are equally disappointing. I've filed complaints with the Arizona Attorney General's Consumer Protection Division and Synchrony Bank for the defective merchandise and lack of accountability. Future customers: document everything, because you might need it.

My husband & I purchased an area rug from a lesser quality competitor -who by the way is now going…read moreout of business. Over the past 2 months of owning this rug we've noticed many dozen sharp vertical nail- like structures throughout the carpet. When I called the place of purchase they weren't any help but when I called Ed the owner of Az Rug Co he explained that cheaper rugs use latex glue which then dry like sharp nails. I can take a hammer and pound them down! Also, every time I vacuum, I fill the drum with wool, it's called shedding b/c Ed says they used cheap material! Ed says the shedding will stop so keep vacuuming until it does. What a wealth of knowledge! Thanks Ed, you're the BEST

I purchased several beautiful, high quality rugs from Sean Aripov and he was so helpful and had…read moresuch a great customer service attitude! Our experience was wonderful. I also had an opportunity to talk with the owner (Ed) and he was so pleasant and made us feel very welcome! I would highly recommend this store!

I was so pleased to find Rug Worx who explained to me exactly what would be done. I have had this…read morecarpet for 15 years and never had it professionally cleaned. It is now back to its original color and looks brand new! Also ordered a custom rug pad as the old one was pretty worn. So pleased with results

Friendly service, great results - these folks know what they are doing. They immediately identified…read morethe rug as being handmade Turkish. Brought my rug in for removal of dog urine stain. Cleaned ahead of schedule and stains removed with impressive results.

Nicest people you ever met at a Persian Rug store. They professionally cleaned a Kashmiri silk rug…read moreand brought it back to life after sitting pretty for ten years in a humid room in the Philippines, trodden by people unappreciative of fine luxury carpets.

I took an authentic Persian Rug in that needed to be cleaned & after one cleaning they weren't able…read moreto get the rug as clean as I expected. It was a white transitional rug so I understand you can't get out all the discoloration but they removed about 50% of the "dirty look". I even asked if multiple cleanings would help and would pay for it but they seemed reluctant to promise any more so I'm taking my other rugs somewhere else who is willing to try and do what it takes to get the rug into better condition. It seems that they use a machine to clean the rugs based off the results

We decided to have our Navajo rugs cleaned by Alyshaan Fine Rugs; they own and operate a cleaning…read moreservice also. They not only stayed in touch thru out the process, they updated us with progress as these rugs were "special" and been around for some time...they wanted the cleaning to be exceptional, without issues. When the rugs were returned, they looked beautiful and appeared practically new! Alyshaan Fine Rugs is a good business who stand by everything they say and do. Integrity is the only "thing" any business has and theirs is "top notch." Highly recommend Alyshaan Fine Rugs whether you are buying a beautiful new rug or seeking to clean your existing rugs.

Wonderful well informed customer service. Stunning selection. We quickly found rugs we liked but…read moretook the time to show us similar options to be sure we were satisfied with our selections. Highly recommend! Linda A and Cathy S

Don't go back on your word! After purchasing over twenty- eight boxes of LVT flooring I asked our…read moresalesman (Mike) if we had extra would we be able to return them. He told us yes as long as the boxes were not opened. We ended up with one extra box and drove down to Baker Bros to return it. The associate said that they don't accept opened or unopened boxes of their flooring. I advised him that our salesman told us otherwise. He called me a liar and said that Mike would never say that. The next day Mike called me to confirm what his associate told me. Our mistake was that we didn't get what was said in writing. I do not recommend Baker Bros flooring simply for the unethical way that they treat their customers. Now I understand why Baker Bros parking lot is always empty!

Sara was absolutely fantastic!! I was looking to find some…read moretile to match an existing floor for a customer who was ready to drive to California from Arizona to pick up a box. I spoke to Sara and she found the tile for me and had it shipped in , And then gave me a phone call to come pick it up. Easy Peezy! Thank you again, Sara for following up, keeping me in the loop, and making it happen. Keep up the excellent work.!!! Gavin J.