Always professional and thorough. Clear communications if the schedule has to be adjusted and he…read moreis prompt when replying to requests. Plus our dogs love him and he loves them back.

Poop 911 has the upmost respectful customer service! The communication is always above and beyond…read more I had an important conference call and Derrick was so kind to accommodate his arrival to not have my dog freaks out (because she always loved to see him and get excited and loud). I would highly recommend Poop 911 to anyone with dogs and yards. Thank you!

The local vendor in Greensboro never responds to support tickets. I've called them over 4 times and…read moresubmitted 4 support tickets and no one has responded in 2 weeks time. When you call the main number it just goes to a call service that acts like a message service. They can't help you in anyway. And they say there is no way to call the local office directly. When you dial the local number it just goes to the answering service. Complete trash customer service. I'm stilllllll trying to cancel my service. I guess my next step will be to report them to the BBB.

I know it seems like a luxury to pay for this service, but I cannot express enough how valuable it…read moreis. Their service is exemplary! Well worth the cost.

Soon after I wrote a beautiful and positive review of these people they screwed me! I called in and…read morespoke to the owner several times after she sent this huge little boy to my home who was not doing his job. I would check after he left because I noted he was a bit too quick; I found out I was right and he was leaving most of the dog poop in the yard. She did not believe me and I told her maybe she should come and check and she wouldn't do it so I decided I wasn't going to pay them for something that they didn't do. Talk about retaliation! This woman reported me to a bill collector which ended up on my credit bureau and this was after I reported her to the Better Business Bureau where she said nasty things. You know I can't understand how people like this get away with what they do but I would stay far away from them!

I was fired by the wife of the owner for needing to stay home and take care of my pregnant fiance…read more I had previously never called out or missed a whole day. I worked there with no health insurance no paid time off. Sick leave. I am a hard working employee and was the 6th to leave the company within 90 days. I would come in and work in freezing rain, snow and all horrible conditions. I needed one day to take care of my pregnant fiance and I was fired.

They are slow and miss pick ups. Called the number to get them to come pick up a station that is…read morealways missed. 3 days later still a mess. We are going to make a motion to our HOA to cancel any sort of contract they have in our development and have them remove the bins. Granted, you'd think dog owners in the neighborhood would have enough common sense to not drop the bags if it is full ...but that is a bigger issue with society in general. I would NEVER e-commerce this business to any HOA.

Always show up and are very thorough, plus accommodating when I've had to cancel last-minuteread more

They did a great job! I had to replace the last company so they literally had a month worth of…read morewaste which was not done properly! Thank you so much!!!

Hat and Boots! I've been on a search for a company like Scoops for approximately 1.5 years. Every…read morecall was met with "we don't service your area." Being retired and somewhat ill of health, and just simply needing a hand around our property, not having a service that is provided in bigger cities was extremely disappointing. I found Brendan J. on Craigslist. Our initial call was promising. Brendan provided a reasonable quote over the phone, called the next day to confirm our appointment, and began the job the very next day! Don't let the big hat and boots fool you, Brendan cleaned my yard extremely well on the first visit! He came with all the tools necessary to complete the job. He was extremely polite in person as well as over the phone, although that sounds like a no brainer, lately customer service has gone to the dogs. Happily not with Brendan. Brendan is scheduled for weekly visits to the property and due to my circumstances he has no problems communicating via text messaging to let me know when he is arriving and leaving. I'm looking forward to a long lasting ties with Scoops as long as Brendan is my guy for the job!

From the owner: Your trusted and experienced pet waste removal company servicing Lincolnton and beyond!read more