The only reason this establishment is even getting 1 star is because my child had a good…read moreexperience. But from the moment we entered the YOUNG children they have working the front desk ill equipped to work with the public. They lacked customer service skills and the ability to even answer basic questions. The prices are astronomical and the quality of the food was poor. They have a lot of kinks to work out and I highly recommend starting with TRAINING! TLH

Clean place with plenty to do! Friendly staff and reasonable prices including a summer weekday…read morespecial. Perfect place for the kids on a hot summer day. Did not try the food, but prices aren't bad. Will definitely be coming back!

we had my 8yo grandson birthday party here and I'm writing this review because I advise my daughter…read morenot to go here after reading the negative reviews, but our experience was great and the staff was super friendly.

The good- new obstacle courses, slides, and activities for kids. Cons- the food is absolutely…read morehorrible and so is customer service.

Came here twice this month for birthday parties. This place is really buzzing on Saturdays! If you…read moredon't like crowds you may want to try coming during the week. Yesterday we were here for my nieces 5th birthday. What could've been a disaster turned out to be a really nice party. We had booked a room for 10 jumpers 3 weeks prior, but the week of the party were notified by the general manager that there was an error in their system that was causing parties to be double booked. So we were asked to move the party to the picnic tables instead. We could've been those angry parents that threw a temper tantrum over the whole mishap, but instead we practiced kindness and empathy. It was very obvious to me that the general manager was upset over the whole thing because that is a very difficult conversation to have and if it were you, you'd be upset too. I can imagine how many upset parents she had to deal with. I was really grateful for how accommodating they were for our party despite the chaos. She gave us a nice discount and some game cards for the kids. They were also present every step of the way with helping us decorate, dish out pizza and cake, and clean up. That is why they are getting 5 stars from me. I hope going forward they only continue to see success in their business!

I recently attended a six year old's birthday party. When you first walk in, it's very loud and…read morehectic, which is expected for a trampoline park but can feel a bit overwhelming. They offer finger foods like pizza, wings, and mozzarella sticks. You can have a party in their party rooms. The party rooms are time limited (about two hours or less), and while the staff isn't rude, they do come in frequently to remind you how much time is left. It makes the transition feel a little rushed. Once your time is up, you're kindly moved out. There is seating outside the party rooms, but there aren't enough tables to comfortably accommodate everyone. They do have lockers for your belongings, a small arcade area, and separate trampoline sections based on age, which is a big plus for safety. The food was average at best. The pizza wasn't great, and the mozzarella sticks were just okay like pre- frozen. Another downside is the parking lot. The plaza also has a Chuck E. Cheese, a nail spa, and an Olive Garden, so parking can be pretty chaotic especially on weekends when birthday parties are happening everywhere. Overall, it's fine if you just want to bring kids to jump and burn energy. Personally, I wouldn't choose it as a party venue because the time feels limited and rushed. Would I attend another party there? Probably. But once the two hours are up, I'm heading out.

Place is fine. However the thrill of trampolines runs out after like 20 mins. They have this kids…read moresection with a cool play area with a tube jungle gym. If that was like 5x bigger this place would be awesome. Now it's just boring.

We had such a wonderful experience celebrating my son's birthday at Funcity Center! The price was…read morevery reasonable (probably the best in DE) and there were so many fun activities for the kids -- from a variety of jumping areas to the arcades, they never ran out of things to do. The space itself is very large, and the party room was big (we have party of 25 kids) enough to comfortably fit everyone. The staff were helpful, friendly, and made everything go smoothly. Since we went on a weekday, it wasn't crowded at all, which made it even better for the kids to enjoy themselves. Overall, it was the perfect spot for a birthday party, and we'll definitely be coming back. Highly recommend!

My 3 year old granddaughter had such a wonderful time (and me too!). So many different things to…read moredo. Her favorite was the ball pit. The staff was friendly- we'll definitely be going back!

Came here for a birthday party, it was busy without being overwhelming which was really cool the…read moremusic was loud enough to hear but not deafening like some places I've been for kids parties. I doubt we will be back on our own outside of being invited for another party but if we are in the area I would sure consider stopping in because my daughter had a blast. Food prices were very reasonable and the staff was super kind which is a huge plus!

Written by my nine year old daughter: "Me and my cousin went…read morehere, and was super fun!! I went on one of those zip-lines (but it was the rope hangy thing) and I was really scared, but Marissa (A awesome staff member) helped me and actually gave me a plastic duck! (A thing you can find to hand in and get a prize). She was really patient and kind, Marissa I hope you are reading this!! Definitely 100/10 stars!!!!!"

It was nice. More "self service " then i expected. My husband and kid did the zipline thing. The…read moregirls hook you up and test it through. It seems safe. No one monitoring most of it but people were behaved and its not too crowded. Jumping was fun. I did cartwheels for the first time in 20 years. Parents are half off which is great but the lockers cost extra and certain rides are extra too. We got the more expensive one for the zip line. The only thing is that ur in socks the whole time, in the bathroom too which is pretty funky, just because. Its not particularly clean for that being the case. I didnt realize how not used to being shoeless i am, my balls of feet killed by the end. I was ready to go. They have the climb wall but no one was there so really didn't want to bother the only desk girl. The staff is good though. Only 4 people there but they all took care of their areas well, especially the harness check girls. They have pretty safety attentive positions and handle them well for being younger. It was good. Idk really what to expect. Its an interesting place. Worth a try. They have games too. They get a little expensive and all prizes were labubus. Lol. They have rooms for parties but im gonna warn that they are smaller then a bathroom. We saw in passing by. They look like hot closets so before u pay for one of them , id check it out. And food aint great but u dont want to eat and play anyway. Cramp city.

Parking is limited. They offer free Valet but suggest a tip…read more Checkin process is on a kiosk. The venue is toooo small. Too much going on! They time your entry and after that time you have to exit the building. Lol! They make an announcement!! They should have a separate area for bigger and smaller kids. The big kids were knocking the smaller kids down!! I enjoyed their pizza!! Overall, I would not go back.

Very fairly priced. Our kids had an amazing time. A lot to do and the snacks were affordable unlike…read moreother places. Staff was super nice. Highly recommend.

Solid fun! Indoor trampoline park with arcade games. Our kids all had a blast and mostly played on…read morethe trampolines. I'd say that the arcade games are on the expensive side as most are 15 credits. It's also not clear which ones earn you tickets for prizes, so some of my kids were disappointed at the end and I had to buy tickets. Some of the equipment is showing some wear and tear (missing zip line on the ninja course, etc.) but the kids didn't mind. Staff were nice too. My only negative that did not impact my review but is important for the business is to take another look at your shelter in place protocols! We were visiting from out of town and it just so happened to be the morning of the active shooter in nearby Levittown. We had paid reservations already, but the team was only letting in birthday party guests. We were told to wait in our car. Since no one knew where the shooter was or the situation, this had both of our families extremely nervous as we waited in our cars in the wide open parking lot and scoured the internet for updates for over an hour until staff finally let us in when we asked again.

So we love the place , we've had multiple birthday parties here and I bring kids all the time…read more However, after this last snowstorm, I was leaving there at night, I left through the exit closer towards that little coffee place in the parking lot and when I made a right at the light, there was a giant pothole that I could not see and with two starving , tired, exhausted, kids, who were half dressed in the car, not to mention after leaving after 3 hours of the BEEPING AND MADNESS- I HIT THE POT HOLE SO BAD IT GASHED MY TIRE WIDE Open. Meanwhile, we live on the other side of the bridge so I just can't even explain what kind of nightmare I had to go through in the pitch black pulled over in the freezing cold rain. I definitely don't think we'll be going back which sucks but I am just scarred for life. I'll definitely be using urban air. Please fix your pot holes so no one else has to endure that. We happen to be lucky and my husband had just gotten home from work and he was able to take an Uber over the bridge to come help us. But a play date that was already a little expensive ended up costing us $1500 plus. ( new kias apparently need all new tires once one goes so the drive train doesnt get messed up?) idfk bc I am still stuck on the spare. Just glad we made it home. Neverrrr again. Ps. I know potholes are just a part of life. It was just a nightmare so maybe just a cone even?

Party hosts work more than 1 room at a time now; Get ready to serve your own pizza; our party was…read morechaos; Kid barely got to play/jump; Started late and then it ended early;

I really wanted to love this place for my daughter, but I just didn't. I think the photos and…read morevideos are bit misleading, but that might just be me being overly picky. I love the idea of Star Park! There aren't too many indoor-play parks for open-play at a reasonable price where the majority of the park feels like it's geared towards younger toddlers. Our girl really enjoyed herself! This kid friendly spot had a space theme to it. She especially loved sitting inside the space ship areas and dancing to whatever kids program was playing at the time. She did go down the slide of the younger toddler area, but she's still too young to fully enjoy that section. She also loved "climbing" the rock wall aka dada just lifting her up high. The one thing that REALLY freaked me out about this place: there's a room that is supposed to give off the vibe of a sandbox, substitute the sand for some sort of pellet. I don't know what the pellet was, but I saw a handful of kids, EATING whatever this box was filled with. If you can imagine mom anxiety I had, waiting for my child to want to join in and eat this mystery pellet. Luckily, we did a good enough job keeping her away from the area, since I wasn't all that jazzed about the potential outcome. Overall, I just found the place to be a little dirty. Additionally, the location in the mall is eh. That being said, as a first-time Mom visiting this type of space, I have nothing to compare it to! I just have a cleanliness standard that Star Park did not meet. I don't think we will be returning unless our daughter is invited to a party there.

We had my son's second birthday party here. We were greeted by Haven, who was very energetic and…read morenice. A lot of the guests for our party arrived late and the employees were mindful of this and allowed us to have our pizza/cake time after our designated time. We appreciated them extending that kindness. Our room was decorated nicely and I appreciated not having to add much to their standard decor. The overall play space is decent, albeit, it's definitely on the smaller side. Our party room was meant for 10 children and 10 adults, but it was very tight and several of the adults didn't feel comfortable coming in as it felt too cramped. For the price they charge, they should definitely allow kids to continue to play after the 2 hour party slot. They expect another $22 per child after your $500 2-hr party... on top of that, the area remains open to the public and it gets way too crowded, especially when you have little ones. It costs about 2k to reserve the entire space. We were fortunate that it wasn't too busy at the time we had our party but I wouldn't bank on that being typical experience for this place. All in all, the staff was friendly and helpful, the space was fun for small children, but definitely way too small and priced high.