Inflexible "Final Sale" Policy & Zero Customer Care -- Cost Me $98…read more Very disappointing experience with Sky Zone Kitchener. Do yourself a favor--don't go there. I live in Mississauga and accidentally bought tickets for the Kitchener location. I immediately called twice and left voicemails--no response. I then followed up by email when no one got back to me. In good faith, I still went with my three kids to the Mississauga location and even became a member. They did not care about this at all and refused to refund my $98, hiding behind a rigid "final sale" policy and the excuse that they were "too busy" to answer calls or check voicemails. I acted in good faith from the start, but they showed zero flexibility or accountability. I hope this review helps others avoid this place and ends up costing them far more than the $98 they refused to return.

Looks like there's only one review here so I'll try to be as thorough as possible. Sky Zone is an…read moreindoor trampoline park that welcomes all ages. They are able to do private events such as birthday parties. If you've never been here before then you'll have to do 2 things. 1, sign a waiver which is basically saying if you get hurt you can't sue. 2, is buy sky zone socks - these socks are made specifically for the trampoline park and you can't jump around if you don't buy these socks (they cost around $6). You then buy a time pass for how long you want to jump for - this includes 1hr, 1hr30m, and 2hrs. After that you're free to enter the park. There's also a mini cafeteria if you're hungry and would like to eat without having to leave. When I went, there were 6 sections. The first is a dodgeball court where you can play dodgeball on trampolines. The second is just a bunch of trampoline squares. The third has 3 basketball nets where you can dunk with a basketball. The fourth is a parkour course - sort of like american ninja warrior - they have 3 difficulties. The fifth is a rock climbing wall which also has a few difficulties. The last one is a foam pit which you can jump into. On my experience I honestly found it to get old really quickly. Me and my friends managed to get through the park in like 45 minutes and we bought the 1 hr and 30 minute pass. So honestly, the latter half just felt very repetitive. I think this place is way better for kids to blow off energy as they seem to be entertained for a while. At certain times, it gets really busy and there's a lot of kids so if you're not really comfortable with that then it might not be a good idea to come. If you really like the idea of jumping on a trampoline for a while then it's a great place for you. The other thing is that if you're one of those people who aren't into athletic activities then you might have to pass because believe me it's VERY tiring LOL. Also, bring athletic clothes since you're going to be moving - a lot.

The idea of having a "coach" to "supervise" the kids as they jump is great! HOWEVER, this is not…read morewhat actually happens. I paid for 4 kids to jump for an hour but an unruly group of boys kept jumping all over the place onto my kids trampolines and doing unsafe things. As a result, my kids barely even got a half an hour of jump time. The so called supervisor just stood around on her phone and didn't ask them to follow the rules until I stepped in. Not worth the money, go to Skyzone.

When booking our party, I specifically told the staff member that I had several active boys and…read moreneeded to keep them busy. I was assured that would not be a problem, but when we got there - there was WAY too much waiting time, the facility could NOT accommodate the amount of boys I had, they had no Frisbees or basketballs available and when I questioned the owner about that, she became very defensive, and told me the boys were too unruly to use those items. They were BORED!!! This place may be ok for a party of 3 or 4 children who are content with sitting and watching, but certainly NOT the place to bring several active boys. Should have booked the place in Mississauga.

DoaaSultan I had my…read moreson birthday in Aerosports trampoline in Oakvilke and every one in the party had too much fun . The place is big and well organized , the staff are amazing and so cooperative and the food was fantastic. I really recommend this place for every one and I will definitely come back for more occasions.

was okay overall. The kids had fun for a while and the park was pretty clean, but I don't know if…read moreI'd rush back. It gets really busy and it felt like there weren't enough staff around in some areas. A few of the corners of the trampolines also had pretty long waits.

In Aurora branch, when it's time for customer care, expect nothing. The manager and staff support…read moreeach other and don't care about customer satisfaction and children disappointing.

We have been to the Vaughan location twice now, and this place is amazing, not just for birthday…read moreparties, but it's fun for the whole family! I love jumping on those trampolines and running around - you not only get great exercise, but you get in touch with your inner child! We will definitely be coming back soon! It is a very fun place, and kids and adults alike love it!

We booked a birthday party here for 11 children during an extreme heat wave, only to arrive and…read morediscover there was no air conditioning. We later learned the AC had reportedly been out of service for about two weeks, yet no one contacted us in advance to let us know or offer the option to reschedule. Had we known, we never would have brought a group of children into those conditions. An Orange Heat Alert was in effect, and both children and adults became overheated. Some showed signs of heat exhaustion, and the kids were struggling to participate. Instead of enjoying their birthday, they left sweaty and disappointed. To make matters worse, the staff member assigned to our party was called away to a lengthy staff meeting while we were the only party there. We struggled to get water refills when they were most needed. Mara was helpful whenever she was available, but overall the staff seemed unprepared, and no manager came to check on our group or address the situation. What was most disappointing wasn't just the broken AC--it was how the situation was handled. There was no advance warning, no apology from the GM, no effort to mitigate the conditions with fans, complimentary cold drinks, arcade passes, or any other accommodation. Customer safety and satisfaction should have been the priority. We paid a hefty price for a memorable birthday celebration and instead experienced an unsafe and deeply disappointing afternoon. I hope management takes responsibility for how this was handled so other families don't have the same experience.

I had an amazing time when I came here for a mother and daughter date. I paid for a one-hour time…read moreslot along with non-slip socks, which cost me just under $50. The place was so spacious and the color scheme was beautiful. This is definitely for all ages. They did have some food which was candy and nuggets and pizza that were pre cut and sectioned. I don't think I would eat there but it is in a plaza with multiple restaurants. We didn't have any problems finding a place to jump or enjoying the various activities. ‍‍ I'm definitely coming back here again! Overall, it is a great place, and I would go again.

Other than my kids have fun, the service at the party was horrendous. Immature teenagers who roll…read moretheir eyes, mutter under their breaths, and lack responsibility or respect. I'm very disappointed that there were no visible supervisors/adults around to watch their own staf

It is quite rare that I give a bad rating for a business, but when I do, it's for good reason…read more We've been to the sky zone in Vaughan, and it was a great experience. A large venue, and staff who cared to engage in crowd control. This location is much smaller and pure pandemonium! Kids running amock, with no supervision from staff. Too many people are allowed in at once, and it's not safe! Everyone should be jumping on their own trampoline, not running into others! I would never return to this location, unless they limited the number of guests, and actually supervised what is going on!

Great place to go to. We love it everytime we go there. Washrooms are clean and the staff was nice…read moreand friendly. Lots of parking and lots to do inside.

We booked a birthday party & we're really pleased! much better than expected, great value and most…read moreimportantly the kids LOVED it! staff is nice, patient & professional. Will definitely be booking again.

Returned to London to visit family and friends. Stopped by 100 Kellogg Lane and The Factory as…read moreheard about the renovated space at the old Kelloggs factory. 100 Kellogg Lane has two of the five floor tenanted and these two floors have about 50 % vacancy. There was an ice cream store and a Starbucks opened when we were there. Several of the businesses were not open when we stopped by. There is a craft brewery on site as well as a restaurant, The Club House, and a distillery. We did not sample any of these as we were there early in the day. The Factory is an entertainment complex geared towards younger children. There is plenty for young kids to do including an escape room, trampoline park, high ropes course, zip line and virtual reality. Would be ideal for kids on a rainy cold day. It was nice to see the changes to this space and understand that they are building a hotel and concert area which should be a good draw.

Kids loved the activities and staff were great. Really enjoyed the climbing area and the slimedread more

Spent nearly $40 per kid to get in but had to also buy "their" safety socks for another $4 EACH…read moredespite having literally the exact same sock from another trampoline place (exact same fit, exact same rubber pattern on the bottom - made by the same company) When I asked what the reasoning was I was literally told it was to make more money, not for actual safety. Truly disgusted. This place is so busy I had to circle the lot until someone left, but they're going to be so tight-assed that they made my kid cry. I won't be coming back - if anyone wants my socks so they don't have to get shafted, they're welcome to them.

Fun place friendly staff but quite expensive. For 3 over 12 and 1 under 12 or was 70$ to jump for…read moreone hour including socks that you have to buy in order to be able to jump. Plus side is you can use the socks for the next visit

Music is absolutely way too loud for the kids. They can't even hear each other they said. You have…read moreto scream at each other to hear. Please turn your music down so the kids can enjoy theor time at your business PLEASE.

This sky zone customer service SUCKS. The Factory and…read moreFlying Squirrel are far better trampoline parks Then here. Under staffed and over priced, waited over 10 minutes just to purchase a ticket. Which nobody checks. Way better parks out there then this