LONG REVIEW BUT READ BEFORE CONSIDERING USING THIS COMPANY FOR YOUR EVENT:
I should start out with saying I have been in contact with the owner Stacie MULTIPLE times and am left with nothing but frustration. Stacie is not a bad person but I do feel she is completely overwhelmed in running this business. I've been dealing with Funtime Services since April 1st 2025 trying to book a mobile petting zoo for my daughter's first birthday planned for June 2025 and the experience has been frustrating to say the least. Communication has been a major issue throughout the process, especially with Stacie herself since anyone else I did get to talk with couldn't help me in the slightest other than they'll leave a message for Stacie and then I never hear from her UNLESS I were to reach out and call and some how catch her available in office. Getting clear answers or even timely replies to emails has been nearly impossible. After multiple attempts to try and talk to Stacie herself once I did reach her two different phone calls I was turned away with "I'm busy right now doing something else , I can email you once I become available" (mind you then I'd never heard back at all) to which I'd have to reach out again and finally durning one of our last conversation, she provided general information she had to text to me at that moment and discussed two different pricing options for a petting zoo. She explained that she would be reaching out to two separate vendors at different price points. I informed her that I was more interested in the lower-priced option NATURALLY, but made it clear that I would be willing to book either one, as my main priority was securing a petting zoo so I would be waiting to hear back from her regardless who she was able to secure but to just let me know. So money was not the problem. Mind you any time I would voice my frustrations she keep reminding me "I don't make much money off doing this you know, at most I make $20"
What should have been a straightforward booking has dragged on for over a month, and I'm still left with uncertainty and decided to not continue "service" with the company FunTime Services Event Rentals. If you're even considering Funtime Services for your event, just be aware that it may take an unreasonable amount of time just to start the process of securing your event. I really expected more professionalism and reliability for catering to such a nice suburban area like Naperville.
Just leaving this review to show all what i experienced so anyone else out there knows what entails if interested in booking with them.
Seriously proceed with caution. read more