I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

2 Crucifix's & grandkids flower boutonnieres that were paid for were not delivered to the funeral…read moreas promised. Flowers ordered by family were not delivered as well. Communication was bad between Mimi who helped us. I had used them for my father funeral in 2021 and had no problems, I can't say the same for my brother whose funeral arrangements and what we paid for was not delivered as promised. Crucifix was mailed; boutonnieres & flowers had to be reimbursed. If you choose to use Sunset N, please request someone else than Mimi who was very unprofessional & uncaring towards the family grieving. My brother young daughters who had never been thru a loss were grieving; my sisters & I paid the whole funeral expenses upfront, and I met with Mimi during the arrangements. However, Mimi refused to communicate with me, only thru my niece who were grieving & needed my guidance. Mimi was very uncaring towards the family, I left several messages for her and her manager, never did any of them return my calls.

My sweet father passed away from COVID-related complications in mid-December, and throughout this…read moreheartbreaking situation, Porter Loring guided my mother and I every step of the way with professionalism and empathy. When my Dad unexpectedly passed, we were given two hours to contact a mortuary to collect him. The first mortuary that we had (admittedly) lighted vetted answered our panicked midnight call, only to tell us that they would not receive a COVID patient and did not have the capacity to embalm my Dad. After quickly scanning online, I reached out to Porter Loring North and was immediately connected with the kindest intake specialist. Within two hours we received a confirmation call that my Dad had been collected and was safely resting. The next morning at 9am, we spoke with our designated funeral director, Monica, who thoroughly outlined next steps, timelines, etc. Due to backlog, we had a bit of a wait until my Dad's actual service and burial, but throughout the process, Monica had the expertise, empathy, and patience of a saint. Communication was constant and accurate. Porter Loring seamlessly navigated me and my Mom through all aspects of the service, from submitting forms to life insurance agencies, ordering death certificates, assisting us in creating a slideshow, and arranging flower deliveries. My Mom and I were never pressured into any sales, and even our smallest requests were honored. There was last minute confusion (on my part) regarding a song to play during my Dad's service, and Monica stepped in to correct the issue personally. My Dad's service was absolutely flawless, and I believe Porter Loring gave my Father the respect and dignity we could only hope to provide for him. He was the best! TL;DR - If you experience the death of a loved one, this is the only mortuary in San Antonio that I would ever recommend utilizing their services.

Very responsive and caring staff. Explained the process and worked the schedule to meet our needs…read more They made a difficult situation comfortable for our family and friends. Couldn't have gone better. Thanks to their entire staff.

My parents had pre death arrangements made with Mission Park. My father was a veteran and the…read moreflowers were wrong although they happily charged 300.00 for them and had to change them during the viewing . We had to cover his hands with a hat . My mother passed in July 2026 and a month later we find out the death certificate still was not requested even though the director Ray Byler III had said they should be in soon and they would call . ( a month after her passing ) Her make up and hair was terrible even though we provided a photo of how she wore her hair and make up . I can't even say how terrible the service is . During the visitation prior to the funeral rather than privacy there was a constant lurking .

Stay on top of them. Many little mistakes through the process...misspelled names on the death…read morecertificate, no preacher was supplied, organized many things right before the ceremony. Not good planning.

Ms.Teresa is very professional and knowledgeable about her business. She helped us out and bent…read moreover backwards just to mae sure that we got the absolute best price in San Antonio. That is what she prides herself on. There's no better price on a beautifully crafted monument that you can find in this city. Hands down I would recommend her every single time. She treated us kindly, and showed empathy at our loss. One could not ask for better service.

Terry was so sweet with my mom and I during the process of ordering a gravestone for my father's…read moregrave. Terry has a wide variety of colors for the gravestone and many designs tailored to what the family wants. The gravestone was made beautifully and it was ready in a very timely manner. We'll be letting others know about Terrys for their families needs.

We were here for a coworkers funeral. A little hard to get to off of Austin highway, but inside…read morewas very comfortable and nice. People were nice and facilities were very clean and serene.

THEY ARE DELETING BAD REVIEWS!!! I have posted this MORE times than I can count! Find somewhere…read moreelse to lay your family members to rest! This place does not care about you, or your family...might as well be a SCAM! I'm extremely disappointed with my recent experience at Sunset Memorial Funeral Home, and frankly nobody seems to care. The service and communication were unprofessional, and inadequate. The level of service and overall quality fell far below my expectations and what I believe to be acceptable standards upheld by a business dealing with such sensitive manners. 13 YEARS AGO, my grandfather was laid to rest here, and my family requested his name not be placed on his crip until the following month... fast forward a DECADE and then some. It is STILL not placed to satisfaction!!! Within the last two months a family member brought to my attention that his name still had not been placed.. I took immediate action, called to get an estimate, and was told I would be contacted back. After more than 5 attempts to get information , I was told THE PLAQUE HAD FALLEN THROUGH THE CRACKS FOR 13 YEARS!!!!!! Oopsies!!! Our bad! Since then I have been ran around the block more times than I can even begin to count. Having the issue handed over to multiple people during the process including Saul, DeAnna Rathke, and Pete. My largest issue resides in the fact that on Sept 10th I was ASSURED by the manager Pete, that the issue had been taken care of, and he was always available for any follow up need. I arrived back at the Funeral Home for the first time, last Wednesday October 1st to find my Grandfathers name had only been PARTIALLY mounted...3 of the letters STILL sat dangling off the wall... Since last Wednesday I have called 5 times, only to be told Pete was in a meeting, and unavailable EVERY. SINGLE. TIME. I was ensured after each attempt that Pete would return my call, to follow up. Since then, I have had NO CONTACT BACK. Finally, I call this morning 10/7 at 930 and request to for a 6th time now, to speak with Pete... again you guessed it, Pete is in a meeting. I asked if I could possibly have an estimate as to when I could call back, and be successful in reaching the manager, Pete... the lady of the phone said i'm not sure maybe 11-1130 would be a good time! I thanked her, and ended the call. Here is where my largest issue lies.. I call back again at 1130, as instructed, only to be told that Pete was in fact not in office today.. soooo why was I told 3 hours prior that he was in a meeting. PATHETIC IGNORANCE! Sunset Memorial is a sad excuse of a company, honestly I'm not sure how they remain open with this level of disconnect and incompetence. If it was up to me, my family member would be removed from this Sunset Memorial IMMEDIATELY. I've tried to be understanding to the fact that they are dealing with mourning families on the daily, who are presently losing their loved ones. However, after being beat around the bush COUNTLESS times in the matter, I no longer have patience nor compassion for this disgusting display of ignorance. Shame on every single one you.

I've been working with John Castillo since my father past in 2015. He's help my mother, husband and…read moremyself all get our pre arrangements set up and does an outstanding job of clearly outlining plans, options, and pricing.

From the owner: The caring personnel at Family1 Funeral Plans can assist you in making funeral planning, and assist…read moreyou through cremation options. Trust is their top concern plus they specialize in custom funerals, basic cremation, urn selection, and military memorial service, services including offering veteran burial flags. This location has proudly served the neighborhood with exceptional care for years and will help guide your household through funeral planning. You can be sure your legacy will be guarded and that you can have peace of mind. Let our family serve your family.

Everything was perfect. During one of the most difficult times in our lives, the staff and…read moreleadership team showed us so much compassion and care. Communication was excellent every step of the way, which gave us peace of mind when we needed it most. We especially appreciated having the entire funeral service dedicated to our family without having to share the space. Their kindness, professionalism, and attention to detail helped us honor our son beautifully, and we will always be grateful.

I have been coming to too many funerals of late. Here for a dear friend…read more Short of not having mints, very nice facility.

Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.