I am sharing this as a serious warning to parents. What we experienced at this KRK facility is not…read morejust poor management--it is deeply concerning and should be investigated.
I was told that my son was being "targeted." That alone should alarm anyone considering this place.
The issues start with management. Multiple teachers told me that the director gossips about staff, creates a toxic environment, and spoke poorly about me to other employees--also warning them to treat my child differently because we monitored the cameras. That is unacceptable behavior from someone in charge of children.
There is also clear favoritism. Certain staff members are allowed to operate without accountability, while others--and certain children--are treated very differently.
I personally witnessed a teacher aggressively handling my child during nap time on camera. Although that teacher was fired, the facility refused to provide the video footage when requested, especially after I made it clear I was considering going to the police. That refusal is extremely suspicious.
Staffing is another major issue. I was told directly by teachers that they are overworked, unsupported, and often left in ratios close to one teacher for 14+ children, with "float" staff who do little to help. That alone creates an unsafe environment.
One teacher, referred to as "T," already has a negative Yelp review--and my experience matched it. She took my child out of camera view without my knowledge, and when I raised concerns, they were dismissed. Later, she told me directly that she "will be taking my child to get water if she wants" and made it clear she did not care about my boundaries, even stating she "knows my child better than other teachers." I had never even had a proper conversation with her.
At the same time, I was dealing with behavioral concerns with my 2-year-old, which we are actively addressing with professionals. I was told an additional teacher would be assigned to support him--that never happened. The plan was ignored, another incident occurred, and I was called to pick him up early, only to be told they were "short staffed."
I was also informed that other children displaying the same behavior were not handled or documented the same way, particularly one child connected to a staff member. That is blatant inconsistency and favoritism.
Meanwhile, the director told staff members I was "dramatic" and that I was "freaking out over nothing," despite raising concerns about my child being physically mishandled, left in a soiled diaper long enough to cause severe rash, and forcibly grabbed by his shirt to sit down. These are not minor concerns--they are serious.
I made repeated efforts to work with this facility, but it became clear that addressing the issues was not the priority.
Since leaving this facility, my child has shown significant improvement and has been in much better spirits, which leads me to believe this specific daycare environment was negatively affecting his emotional well-being. I am relieved to be done with this place, but I am deeply concerned for any child still in their care.
Please think carefully before trusting this facility with your child.
