To sum it up, there are only 3 reasons I'd recommend anyone try this nail salon:
1. Like me, it's 7 on a friday evening and you have no appointment anywhere nor presentable nails to go out with
2. You're willing to excuse a sub-standard manicure job for a spectacular pedicure
3. You appreciate the pedicurist's skills to the point that you're willing to stand up to the evil woman at the front station (who appears to be the owner)
Basically the other reviewers are so right, you will get the best pedicure of your LIFE in this place. The woman who did my pedicure both visits was lovely in personality and did an amazing job. She must be a licensed massage therapist because she knew all the right spots on my feet and legs. The cherry on top was the beautiful hibiscus flowers she painted on both of my big toes... seriously art, and I've had plenty of designs and what-not over the years.
The problem with this place, is that the pedicure does not overshadow the level of RUDE I received from the manicurist. I would (and did) attribute her attitude to a bad day, but she was worse on my second visit. She was rough with my nails, jerked and pulled me to suit her comfort, and even threw her tool on the table when I smudged my polish. It was as if she were doing me a service by inconveniencing herself long enough to work on my nails. I went in for a gel fill-in and she did it in a way I've never seen done before... the first time they came out shiny and cute, the second time the area she'd done previously turned yellow under the light and did not blend well. She was visibly annoyed with my $5 tip the first time, and even more irritated that I'd forgotten to choose my nail color before sitting in her chair at the second appointment. At times she even seemed to be yelling at the pedicurist (although I couldn't understand the language), who just obediently kept her head down. If they'd been polite enough to speak English with customers in the shop, there would be no confusion or discomfort because of this.
I'm no novice when it comes to nail salons, so for anyone considering this place there were a few other things that I think you should know beforehand...
It's small and homely. Kind of like the maid took a short vacation and should be back tomorrow. Not dirty, just not as sterile as some people prefer these places to be (and having had a nail bed infection with acrylics in the past I understand why). The tools are not coming out of little baggies, but appear to be clean. One of the polishes used on me was old, and the woman added thinner to make it usable...however the quality still showed on my toes. They do your mani & pedi simultaneously, which I guess is great or awful depending on personal preference. It was very fast, but I felt that it took away from the spa experience because you're sticking your feet in one of those at-home foot massaging plastic bowls that you can plug into an outlet (which they choose not to do anyway so it may as well be a bowl of water). In my experience, being able to close my eyes and sit in a massage chair makes it feel more like a day at the spa and less like maintenance-time. Odd thing was that they had a row of massage chairs in the back, but no one touched them. At least they covered the bowl with plastic to keep it sanitary...
As for the value and pricing, I'd say it depends on what you're looking for...at $50 total it was much less than what I'm used to (about $75 back home in Wash., D.C.) but you really do get what you pay for. This was no luxury spa and they put on no appearances for the customers... speaking loudly in their language on the cellphone, shuffling around in slippers. It didn't bother me much, but again...you get what you pay for. I once went to a EA red door that charged me something outrageous to put my foot in a mixing-bowl full of marbles and water, so I guess some people think the bowl is cool and might love the discounted pricing. Just be aware that there's a fee for using credit that they don't share with you... I discovered it by paying cash the second time.
There were many times during both appointments that I wanted to speak up about my dissatisfaction, but we all know how far that gets you in the beauty world. I just paid, left, and today I'm going to have the gels removed and reapplied elsewhere. The shop was empty at 1PM on a Saturday... in fact no one crossed the threshold the whole time I was there. This says something. I think this place has potential, but right now it's just a clear example to me of what happens when you get too comfortable and forget to take pride in the customer service offered at your establishment. read more