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    Fulton

    5.0 (1 review)
    Closed 5:00 am - 11:00 pm

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    9 years ago

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    Anytime Fitness

    Anytime Fitness

    1.2(14 reviews)
    3.4 km

    They have the worst customer service. I found the gym to be dirty also. When looking to cancel my…read moremembership, I could not even locate any staff. Called, left messages, visited also. My membership happened through covid so it was on hold many times when gyms where shut down. In March 2022, I was told that I had to finish paying my 26 payments and that ended the end of June 2022. After many attempts to cancel, they still took my payments until the end of 2022 and luckily my cc had expired so they could not get any more payments. Then one day they started harassing me and sent me to collections. I could never get ahold of anyone to discuss this until one day I finally got to leave a hasty message on their answering machine and never heard from them until today, September 24, 2024 when a collection agency has sent me a threatening email. DO NOT SIGN UP AT ANYTIME FITNESS ANYWHERE.

    The worst customer service I have ever experienced. When looking to cancel my membership I could…read morenot even locate any staff in the building during "staffed hours". Emails and phone calls made regarding cancelling my membership were unanswered for weeks, and I was forced to make several different trips to the gym in hopes to speak to someone. When finally able to speak to a member of the team, I was instructed to fill out a cancellation form and ensured my membership would be cancelled. Several months later, I started receiving phone calls and emails from a collection agency claiming I owe the gym hundreds of dollars for a membership which I had been told was cancelled. I then spoke to the manager Maria, who was extremely rude and unprofessional. She spoke to me in a very condescending tone, took zero accountability, and even told me that she does not have time to deal with "minor" issues like mine. She then went on to say I should not have been given the cancellation form in the first place and that this was the employees mistake. This lack of basic staff training is a clear reflection of poor management. I had been given a cancellation form and verbal confirmation my membership would be cancelled, so to then turn it around on the customer is completely unjust. Looking at the other reviews, I am frustrated however not surprised that other members are dealing with the same issues. There was not a single positive thing to say about the entire cancellation process. From not being able to locate staff, to being given false information and then having to deal with collections and an extremely rude and unprofessional manager, I am left extremely frustrated, disappointed, and exhausted. Please do your research before joining this gym, the extremely painful cancellation process is not worth it especially for the prices they charge for a membership.

    Fulton - gyms - Updated May 2026

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