Would not recommend GoodLife to anyone, they claim that you can cancel your membership without…read morepenalty but I had to pay additional to cancel mine. The management does not care about the members, and treat them poorly, the sauna and pool have been out of order multiple times so don't pay for the upgraded membership or personal training its not worth it. i would recommend going to a smaller local gym that cares about its members.

My hubs Laur and I LOVE GoodLife and we particularly love this location. The staff are friendly,…read morethe group exercise leaders are amazing, the equipment is new, the facility is clean, and there is a swimming pool too! What's not to love?

I love this location. It's a simple goodlife but has everything one needs!…read more Positives: - Great staff, they remember my name and always personally greet me even on the phone - Clean, good air circulation, doesn't have any body odour smell that other gyms have - Tons of equipment including extras such as skipping ropes, yoga balls, medicine balls, resistance bands - Lots of weight and cardio machines and not very busy at all - The classes are wonderful and they have (mostly) enthusiastic instructors. Try bodypump if you want to get toned! Bodyattack is great for a cardio sweat! Negatives: - As it's located inside the Superstore, parking isn't that convenient - It is a female only location

HORRIBLE. Chose this location because it's not usually too busy. There are few staff members that…read moreare welcoming at this location. I had an employee say "I need to use this machine" WHILE I WAS USING IT. Today the same employee kicked over the equipment I was using instead of asking me to move it.

Good gym. Clean it does the trick for a good workout. There are better and worst placesread more

Great gym! Nice and clean! Lots of space and great equipment!…read more Great staff and sauna is nice.

They have the worst customer service. I found the gym to be dirty also. When looking to cancel my…read moremembership, I could not even locate any staff. Called, left messages, visited also. My membership happened through covid so it was on hold many times when gyms where shut down. In March 2022, I was told that I had to finish paying my 26 payments and that ended the end of June 2022. After many attempts to cancel, they still took my payments until the end of 2022 and luckily my cc had expired so they could not get any more payments. Then one day they started harassing me and sent me to collections. I could never get ahold of anyone to discuss this until one day I finally got to leave a hasty message on their answering machine and never heard from them until today, September 24, 2024 when a collection agency has sent me a threatening email. DO NOT SIGN UP AT ANYTIME FITNESS ANYWHERE.

The worst customer service I have ever experienced. When looking to cancel my membership I could…read morenot even locate any staff in the building during "staffed hours". Emails and phone calls made regarding cancelling my membership were unanswered for weeks, and I was forced to make several different trips to the gym in hopes to speak to someone. When finally able to speak to a member of the team, I was instructed to fill out a cancellation form and ensured my membership would be cancelled. Several months later, I started receiving phone calls and emails from a collection agency claiming I owe the gym hundreds of dollars for a membership which I had been told was cancelled. I then spoke to the manager Maria, who was extremely rude and unprofessional. She spoke to me in a very condescending tone, took zero accountability, and even told me that she does not have time to deal with "minor" issues like mine. She then went on to say I should not have been given the cancellation form in the first place and that this was the employees mistake. This lack of basic staff training is a clear reflection of poor management. I had been given a cancellation form and verbal confirmation my membership would be cancelled, so to then turn it around on the customer is completely unjust. Looking at the other reviews, I am frustrated however not surprised that other members are dealing with the same issues. There was not a single positive thing to say about the entire cancellation process. From not being able to locate staff, to being given false information and then having to deal with collections and an extremely rude and unprofessional manager, I am left extremely frustrated, disappointed, and exhausted. Please do your research before joining this gym, the extremely painful cancellation process is not worth it especially for the prices they charge for a membership.

It was fine, pretty decent w lots of space, seems like it's part of the chain similar to crunch…read morefitness (whenever I see Hoist machines it's a dead giveaway). But besides that 4 platforms in the back were in good shape, all the equipment was in decent working order (2-3 were down but there was another one to replace it). Was in town for the weekend and got a 24hr pass for 2 days - leg day 1 and chest second. Leg day 3/5 - it was fine, racks were good, leg press was good (two options, normal gravity rail fed and other Atlantis one picture below) Chest day 3/5 - standard bench setup, people don't rerack their weights so you need to hunt - hard to find 45s. Standard far away cable setup. Why no one has close dual stack adjustable cables is beyond me. Bathrooms 3/5 - fine not fancy Staff 4/5 - friendly but didn't interact too much Has a women's only area Cardio - plentiful, stair masters, tread and ellipticals I'm giving it 4 overall once it was cheap but the no chalk or grunting is disappointing- can't deadlift here - bumpers are massive and can only load 4 on each side and no chalk is a bummer

a. very nice gym to go to and nice staff and lots of different things to do at the gym…read more Ryan

I went into the gym to see if I could get credit for 2 months I was unable to use the gym, and…read moreWayne told me essentially the same thing - "there are laws in this country and it's not our fault you won't follow them. You'll have to ask Scott or Mike if they will credit you 2 months but I doubt it". They also would not honour my mask exemption. Wayne proudly told me how he called the police on a client yesterday who was "trespassing" because they refused to wear a mask, and he would do the same to me if I "break the law" as well. Absolutely disgusted even more by this gym and the staff who are clueless to the actual law. Mask exemptions are mentioned within the mask bylaw and threatening to call the police on a paying client who cannot wear a mask is a waste of the police's time. I will use the rest of my membership (a couple more weeks) then I will go elsewhere. Extremely disappointed as I went into the gym today hoping to extend my membership but instead walked out knowing I'll never give them another dollar.

Tried to get help with a membership issue and was told to contact General Manager Brad Anderson…read more Attempted to contact him several times and received no reply. Terrible customer service and unacceptable.

Only my second Canadian Planet Fitness (the other was in Vancouver last year), and my US-based…read moreBlack Card membership worked just fine. Easy to do the 30 minute circuit and then hit the showers. Interesting to see them with the etched glass doors in the showers - I really would like more space in there for hanging my stuff while I clean up. Lots of parking as this PF is part of a shopping mall. And one of these days, I'll hit the massage chairs but that's not today. [Review 1485 of 2024 - 162 in Ontario - 22508 overall]

I previously put in a review on the pf web page but I been refused to respond. In conjunction to…read morethe said review, iv been approached by management and accused of discrimination for mentioning a employee refused to serve me. The manager tryed to create a problem that did not exist, she tryed to change the narrative that i was the problem. Bad bad management...beware...

Get Member Plus. You get a better experience. Better change…read morerooms, newspaper, coffee, tea, unlimited towels, vanity with blow dryer, private steam and dry sauna, whirlpool hot tub and less traffic! If you want to just try it out, I believe they have a free 1 week trial. Every time I go, I don't see any kids in the Plus area, and this was during march break. The staff are extremely friendly.

This is the worst gym I have ever been to. Don't keep anything in your locker, since people will…read morecut the locks with bolt cutters and Rob you. The staff will do nothing about it, and it is a recurring issue that they do not make people aware of. There is no hand chalk for weights. Creepy old middle aged men are constantly hitting on younger women who are working out in the gym, and even the staff at times. Members never return weights to the proper spot in this gym, and staff do not stay on top of it either. Not enough machines, I find myself often waiting up to five minutes to get on a machine to finish my workout plan.

I really liked this place when I lived in St Catharines. It is open 24 hours and it has so many fun…read morething to use and is never busy. There's punching bags, big ropes, kettle bells, ladders, giant tires, hanging rings, large metal boxes to jump on, SPACE, balance boards, and all the regular machines. You can do your own thing when you're there which I like, and no body bugs you. They don't have a sauna, I don't believe, and I never showered there. What I really enjoyed was all the equipment. I called it a playground for adults.