Terrible customer service. Refused to do my order cause it would "take him too much time"

I've left at least one other review for EmbroidMe of Springfield, Virginia. I have been taking my random, irregular embroidery needs to EmbroidMe of Springfield, VA, for years (at least 15 years). Today, I took my daughter's 3/4 zip fleece to have the year embroidered on the sleeve. Long story short, her coach from the previous two seasons had been getting the years (2020-2021, etc) stitched on the sleeve of this 3/4 zip. Her coach has moved on and like many program director turnovers, the new coach has decided on something different. However, my daughter still wants this season stitched on the sleeve. I told her I'd get it taken care of. Already my solid go-to, I take it to EmbroidMe. He took one look and said while he could do it, he was hesitant. His reasoning was sound. It wouldn't line up, he didn't have the same font, and the thread would be difficult to match exactly. I did recognize those issues before going in but I was willing to accept some minor deviation from the already established embroidery. The owner asked what school my daughter goes to and then immediately recommended another business in the area that he knew does a lot of business with my daughter's school. I cannot recommend this business highly enough. He is an honest and ethical business owner that makes recommendations based on his professional opinion, even when those recommendations take business away from his store. He cares more about the best possible outcome for the job and what's best for his customers than he does taking every job that walks in his door. He told me he could do it but that if I tried the other place he told me about, that they were probably the place that embroidered the initial two years on the fleece. Even though I already knew what to expect, I still walked away today impressed. I told him I was going to try the other place but if it wasn't them, I'd be back to his store. As long as EmbroidMe of Springfield, Virginia is in business, I will be his customer. read more

Instead of buying baby gifts, I always make mine-so don't expect anything from the registry! Particularly, I like to add personalized touches to every gift...especially embroidered baby blankets. I haven't done any gifts since I moved from California so I didn't have a "go to place". I googled, I found, and they conquered! I dealt with Michael Kim, the owner (who doesn't smile much, but I promise that doesn't reflect his lack of professionalism or friendliness-purely cultural). With that said, Mr, Kim is extremely reasonably priced, efficient, honest and trustworthy. The gift for baby Bryce came out better than I expected and needless to say the parents LOVED the gift!!! Fast forward 2 years, and I find myself with a black and white animal print blanket for baby Dianaa. I bring it to Mr. Kim and he spends about 10 minutes with me deciding on coloring, placement and size. Finally, I filled out paperwork, had my credit card in my hand and was ready to pay. He examined the blanket one last time and noticed that the threading was coming off in one of the corners and mentioned it to me. He said that if this is a gift, you should probably return it and buy a new one because the threading will only get worse. I was devastated because they were sold out of that particular pattern (and it was the only pattern suitable for any daughter of Dolly's). I insisted that it will be fine and he continue with it. He persuasively advised against moving forward, even though that meant that he would lose an easy $25. But qualities like these are what make loyal customers...and I am nothing but appreciative that Mr. Kim was honest and more concerned about the outcome of the overall project than making a quick buck. Needless to say, this is my new "go to place". That, my friends, is what good customer service is! read more

Fully Promoted - Embroidme work on the bottom left corner! - Customized Merchandise Near Me - Springfield, Virginia

Michael is the consummate professional he will work with you to make sure that he gets it just right I cannot provide him a higher recommendation. I will use this company for all my company's and my family's embroidery requirements. read more

Fully Promoted - Customized Merchandise Near Me - Springfield, Virginia

I can't write enough good things about the Springfield EmbroidMe. I've used them for years and thought they'd closed and tried another local EmbroidMe who's work was good but prices were unreal. I was fortunate to find that the Springfield location has indeed just moved and not closed and I shall be happily taking all my business back there. ROCKDEEP INC read more

Excellent work! And quick turn around time. I've had towels hats and shirts embroidered here and haven't been disappointed at all!

Dropped off 30 baseball games with a very short turnaround time. Hats were not only ready on time but they look great. Was so happy to know they only moved and not permanently gone read more

This man is amazing. If you need it, he'll do it. If you need any embroidery in the Alexandria area, he's your man. Did 4 perfect scrub tops for me with my name. Help out a local business and see this man. read more

Bought 3 sweaters for my granddaughters and wanted their initial embroidered on each sweater to tell the sweaters apart. I can embroider but mixed the idea of doing myself because the sweater material just wasn't conducive to hand embroidering. Found Embroidme quite by luck! The owner suggested keeping the embroidery to the one letter as any more would certainly cause an issue with the lay of the sweater (stretch). He pulled up the different print types and I selected my thread color. The sweaters were ready when promised and were simply beautiful. I couldn't have been more pleased! It ran me about 8.00/sweater and WORTH EVERY penny! Just beautiful! I know exactly where I'm going for any other embroidery work...their wall is filled with local businesses, sports teams, etc of the work they've done..A++ read more

Excellent, quick, reasonably priced service on a tiny custom project. Our friend is a huge fan of The Big Lebowski. When his son was born a month ago, we thought it would be funny to buy the boy a Big Lebowski-themed onesie. Unfortunately, we could not find one that we really liked. I went in here and talked to Jim and it turned out that they would put any image that we found on the internet on a onesie and they would even order the onesie for us. We picked it up this morning and it looks great. The whole thing, including the onesie and shipping and image transfer (I sent them an e-mail with the attached image) cost $35 and change, which seems reasonable for a custom job. I'd definitely come back here if I ever needed anything similar. read more

I was on a quest to embroider a medium size cargo bag for my nephew that graduated from a Fire/Rescue Academy. I looked at a few places in the area and decided on Embroidme of Springfield. The owner was very helpful and the cost to have the Firefighter Maltese and his name stitched on the bag was very reasonable. I recommend Embroidme of Springfield, VA. I will use their services again. read more