Our experience with Full Strength Siding was highly frustrating and required constant micromanaging just to ensure the job was done correctly.
We had to continuously watch the crew to catch major concerns. For instance, we discovered active wood rot that they had simply covered right over with house wrap. When we pointed this out, the owner dismissively stated, "we already fixed some rot," rather than addressing the actual issue at hand. We were also told in another statement " Good thing you took off work to catch these issues". A condescending response to issues that we shouldn't have to take off work to catch. We also had to point out several unlevel siding boards, which were ultimately never fixed. Furthermore, asking simple questions regarding the wrapping and Hardie Board brands met with a highly aggravated response, rather than a simple confirmation that the brands were correct. Any time we brought up a concern, we just got the run-around from Tony to the extreme of being called a "Karen" from the owner. This did cause hightened emotions from us as well.
To make matters worse, they attempted to up-charge us over a gable vent. We sent them a direct link to the exact vent we wanted, but they installed the wrong one anyway. They then tried to hit us with a $425 change order just to swap it out for the one we originally requested. Mind that we went out and purchased the correct gable vent ourselves. What makes this worse is the hypocrisy with their pricing. Our soffits were originally planned to be Hardie Board, but due to our soffit design, they had to be switched to vinyl. Since vinyl is a cheaper option, we asked for a change order to reflect that price difference. We were flatly told, "We don't do change orders, we will take care of you", we never saw that cost adjustment. Yet, they had no problem trying to charge us a hefty change order fee for their own mistake on the vent.
The painting portion of the project also showed a severe lack of attention to detail. The flashing wasn't cleaned prior to painting, meaning debris and bugs were simply painted right over. Furthermore, the painting "crew" brought their children with them. A younger, elementary-aged child spent all day rummaging around our garage and teetering around the property.
At the end of the project we were promptly asked for remainder of payment without the work site being properly cleaned. There was still siding debris, plastic and nails scattered around the property. They came back out picked up some debris but we had to call them back a third time as nails were still present and a risk to our dogs.
This is absolutely not the level of professionalism or quality oversight you expect to see when you are spending $40,000 with a company. We also asked about a veterans discount and were told they would add it at the end, that was never seen.
I do want to note that when Jon took over our project, his professionalism was markedly improved. Communication was easier and less difficult.
I would not recommend Tony if you expect honest service, quality craftsmanship, attention to detail, and basic professional standards. Approach this company with caution. read more