Yesterday was my second visit to the Oakwood UPS. After many unpleasant visits to the Brandt Pike…read morevenue, I happened to find the Oakwood branch while visiting my Oakwood HS classmate who owns the Oakwood Club restaurant. I lived across the street behind Central Perk for many years. My experiences were amazing. The place is very clean and well lit. This is important for the older of us who do not see so well. Bright lighting can really help when filling out small-print forms. Both times I arrived, I was served immediately by a "welcome home" smile. The staff is personable as well as very knowledgable. Yesterday I walked in with a rather large item contained in a yard trash bag. NO PROBLEM. They found a box and in five minutes, I was out the door. I took the trash bag with me. You would do well to consider making this your package "go to" Other businesses would benefit by taking a page from the UPS customer service handbook. They treat you right!

Sent an email for prints for my parents 50th Anniversary. I called them a few days later asking for…read morean update since i never received an update or reply email. They said they'd be printed that day. I made sure they knew I needed them asap and if they couldn't get it done by the following day to please contact me so I could make other arrangements. He assured me it would be done. Went the next day to pick them up and they hadn't even opened the email. Wasn't apologetic in any way and said they had no control over when their print guy would be in. I said I would have appreciated this information days before. Sent them to Fed-Ex and they had them finished in an hour and did an amazing job.

Paid 150.00 for an Apostille. I was told that it was mailed to me Oct 1…read moreWRONG! A rep. went to Columbus OH on Oct 3, 6 days later it was mailed to me. Due to the Columbus day holiday it slowed things down and I did finally receive the document 2 days ago. However the Notary part was not done correctly with the correct name. My name was put in place of my Dad. His signature was to be acknowledged not mine. I would like to request a refund. The rep. Is still not communicating with me. That is so unprofessional to handle your business.

From the owner: We are a 24hr. Mobile Service to make it convenient for our clients. Call and book appointment…read moretoday!!