I have not met Mr. Hamlin, but I contacted him recently when I had some technical questions about a…read morenew Moto Guzzi that he had in his dealership. Specifically if the rear-facing radar system could be added as an accessory. Other dealers told me that it was not possible. Mr. Hamlin told me that yes, it should be possible but he would confirm with Moto Guzzi and get back to me. Indeed, Mr. Hamlin called me a few days later and told me that he was correct and that indeed the radar system (blind spot warning and lane change assist) could be added to the model in which I had an interest. Not every dealer would go above and beyond like Mr. Hamlin.

- I picked up a 2017 Triumph and asked a friend [who rides Harley] if he could recommend any place…read moreto take my new-to-me Bonneville T100 for general service and a roadworthiness check. He told me to take my bike to Hamlin Cycle without hesitation, and his advice was spot-on. - They did the seasonal setup for me, and another service to install crash bars, and I just went back for new tires. There was a minor hiccup with one item that they thoroughly took care of without any static at all. Finding an honest shop is a big deal in 2024 and integrity cannot be understated. - The showroom and the shop are clean - that's one of the first things I look at. If a shop takes care of their stuff, then they'll treat mine well too. The labor rates are fair and the staff is friendly, professional, and knowledgeable. - Following on another review - they sell bikes, but this strikes me as a genuine bike shop more than a dealership. This isn't a discount garage, but do you want the cheapest guy in town working on your bike? (The correct answer to that is "no.") -Highly recommend Jim, John, and the rest of the team at Hamlin Cycle.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

David is really good at what he does Honest and reliable…read more Amazing place to work with. Thank you for year of help and great service

David repaired my 2012 Snapper lawn tractor and did a great job. The design of this particular…read moretractor presents a number of challenges; in order to replace the drive belt one has to remove the PTO and the steering shaft. In addition to the drive belt he performed extensive troubleshooting to solve an electrical mystery. During the whole process he communicated status and changes to cost (reasonable). It now runs great. I would definitely trust him with future repairs and maintenance. I wish more businesses were run this way.

Years ago I had a negative experience here at Danbury HD. In retrospect, I believe the onus was on…read morethe salesperson (who is no longer there). I went in browse last week and ended up speaking with Tom White about a new Fat Boy that caught my eye. Fast forward 1 week and I bought the bike . This experience was stellar . I believe I was introduced to every department within the dealership, and all were accommodating, knowledgeable and friendly . The owner , Al couldn't have been nicer . Great experience deserving of 5 stars.

I traded a 2009 P Road King back in 2018 for a 2016 Ultra Limited. The experience was in my opinion…read moreawesome. I drove out of there with my dream bike. I really can't say enough of the great experience and the awesome people that work there. I have had my bike serviced there since I got it. Never did I have any negative issues. AL the owner was very friendly and the Service manager is very down to earth and helpful. People complain about the prices, but that is par for the course as they say. The whole country is expensive these days. Thank you AL for your dealership and great people you have working for you.

Had to get my bike towed yesterday after an attempted theft that left it immobilized. Andrew…read moreprovided excellent service: - had a truck dispatched to my address in the Bronx just over an hour after I contacted him. - driver called me to let me know he was 15mins away, arrived at the scheduled time, and was very helpful, friendly and professional when strapping my bike to the flatbed. - driver texted me to confirm delivery to the appropriate person in the dealership's service department, with photos. - price was reasonable given the distance that needed to be covered (across boroughs). Would definitely recommend this and would without hesitation use him again if the need comes up. 10/10

Wow. I came across this gentleman in a search for motorcycle towing. I don't bother with positive…read morereviews; I go to the negative reviews, keeping in mind there are usually two sides to any story. In this case, though, there's some consistent negative threads regarding his behavior that should give anyone pause when considering his service. The people leaving negative reviews can't all be wrong. Too bad.

I just purchased a Moto D undersuit and socks. I purchased them from Justin at the Parts Club. I've…read morebeen using underarmour under my leathers for years. I had a few complaints with it. First, it wasn't always cooling. I mean if you just sit in the pits with your UA stuff on, you bake. Getting off the bike was basically; off the bike, warmers on, get out my underarmour. The Moto-D suit wasn't bad, I wore it with shorts during lunch and setting up for and ran a TC in them in nearly 95* temps. I wore the socks all day even. I was really impressed with the products. I'm going to buy two more pairs of socks even. The other side to the purchase, I came home from work after racing all weekend. Emailed Moto-D to confirm washing instructions (I'm a guy, cut me some slack). Even after 5:00, I got an email back within ten minutes. Good deal!

VERY happy I found you! The pricing on Bridgestone RS11's was excellent, shipping was rocket-fast…read morewith only one small hiccup in giving me the wrong tracking number - which did not impact delivery. The agent I spoke with recognized the issue immediately & gave me the correct information. Oh - Can you say Cash Rewards? I will be back - you can bet on that.

Dealership sold me a substandard bike. The bike's issues (starting in cold weather) are well known;…read morehowever, being an uninformed buyer falls squarely on my shoulders, so I have now paid my Stupid Tax on this bike. Nonetheless... ...even though I ordered heated grips and the sales person asked me about how the bike would be used, they did not find it prudent to at least offer this detail for my consideration, or discuss a preemptive work-around. Commission check first, customer service later. Even after I complained about the issue, they did not offer any discussions about remedying the issue, other than "If you're cold, the bike is cold! Take it inside!" The heated grips were not available five months after the purchase. Considering that the bike is a paperweight when temperatures fall below 50ºF, and that I am unwilling to leave $600 on deposit with the dealership for an indeterminate amount of time, I requested a refund, which was promptly denied on the basis that "this was part of my purchase agreement." Well, who didn't live up to their part of the bargain? I forked over the money, but the product and the service contracted for were not provided by the dealership. To me, subjectively, this amounts to shady sales practices, lack of customer service, and outright dishonesty.

My wife & I bought a new Roadmaster from this dealership. Our experience all around had been…read morepleasant and that of a customer who buys a premium product. It started with talking to Mr.Robert Gaulin, who explained the products and choices. Austin did a wonderful job of explaining the bike, its features and details. He got all our questions answered patiently. Great Sales job. Jeff, the senior manager, was very helpful in putting some anxiety (about the size of the boke) to rest, with my wife. Eric Gaulin was meticulous in giving us all the details and choices we had. It is good to see a person passionate about riding doing his job. We appreciate our experience.

They only have a few ebikes ! But staff did say to order would only take 2-3 days! That sounds very…read morereasonable!! They don't have a huge selection but decent. They have a huge room in the back to fix bikes & it seemed busy enough for 3. On a Wednesday!! Staff available to answer questions. Cute store. Lots of skaters equipment as well

The Devil's Gear is a bicycle shop that opened in New Haven, Connecticut in 2001. It was founded by…read morelocal artist and cyclist Matthew Feiner. After seeing the need for a community bike shop in New Haven, Feiner used the last $600 in his bank account to open his own shop. It originally opened in a cramped old Wooster Square factory space at 433 Chapel Street. For his new shop, Feiner chose the name "The Devil's Gear" as a reference to the 1988 Paris-Nice stage race. The French press said that Irish cyclist Sean Kelly was riding "the devil's gear". In addition to selling bicycles, the shop also hosts bike tours, maintenance clinics and weekly training rides. The shop has made a number of moves over the years: first to 151 Orange Street, then down the street to 137 Orange, and finally to their current location at 845 Chapel Street. In 2018, longtime employees John Brehon and Greg Ledovsky came on board as co-owners of the shop. Feiner later stepped down due to medical reasons, but Brehon and Ledovsky continue to build on the foundation and legacy that he left behind. In 2021, Brehon and Ledovsky decided to start selling skateboards at the shop too. Local skateboarder J. Joseph came on board to handle the skateboard department. I've been doing business with the Devil's Gear for well over 10 years. When I first became interested in cycling, I went there to get all of my cycling accessories and helpful tips. I still ride a 2013 Jamis Satellite Sport road bike in a beautiful Tiger's Eye finish which I bought from the shop. I take it back to the shop every year for my annual tune-up. In addition to all of their great products and services, The Devil's Gear does a lot for the local cycling community. They have provided all of the technical support for Smilow Cancer Hospital's Closer to Free Ride for several years. I'm about to start training for my seventh consecutive CTF Ride. Whether you've been cycling for several years or you're just looking to get into cycling, you should definitely head down to The Devil's Gear!

Matt was super nice. Looked around the shop a bit to find a bike that I would fit my 5'4 self. Got…read moremy license the year prior. Found a sold Yamaha R3 '25 and fell in love. Told Matt I was serious on purchase and once he got in another stock of one I had my eye on he reached out promptly and we got it. Filled the tank and went over the bike with my dad and I. It's been a great ride and was a great experience here. A Stamford place we went had no care to get me the bike I wanted and def lost the sale soley on the service given. I appreciate Matt and DBMS for a great sale. Cheers.

great buying experience! a new 2024 MT09sp! Matt is personable and easy to work with--straight…read moreforward and no pressure. nice service folks , showroom is clean and lots of space. definitely recommend! Doug Almanzar