The reason their reviews are so high is because they have great customer service. They are very…read moreknowledgeable, polite and courteous and they know their stuff. !! I highly recommend them to anyone thinking of buying a bike, i wouldn't dream of going anywhere else,

Extremely disappointing experience…read more I almost never write reviews--only when I have an exceptionally positive experience or one bad enough that I feel compelled to warn others. Unfortunately, this was the latter. I brought my older bike to Ridgewood Cycle Shop today for a basic tune-up, new tires, and a few minor upgrades. The bike works fine. I simply wanted to know what upgrades it needed or to be fully road-ready, what they recommended, and what the repair would cost. I was completely willing to pay for the work. After more than an hour and speaking with five different employees, including mechanics, I still couldn't get anyone to simply assess the bike or provide an estimate. Instead, I was repeatedly discouraged from repairing it and ultimately encouraged to just buy a new bike. That was incredibly frustrating. The customer service for repairs was awful. I felt humiliated, and confused knowing that I wasn't asking for anything unreasonable--I was simply trying to pay a bike shop to repair my bike. As a Ridgewood resident, I genuinely want to support local businesses, which makes this experience particularly disappointing. I even had my son with me and hoped this would be an opportunity for him to learn the value of repairing and maintaining something rather than immediately replacing it. If you're looking to purchase a new bike, perhaps this is the place. If you need a bike repaired, I'd strongly recommend looking elsewhere. Based on my experience, I won't be returning.

If I could give 0 stars I would. When dropping off my CBR600RR, I provided a replacement radiator…read moreand the only thing I asked was to get it running smoothly. It took them THREE WEEKS to complete rather simple maintenance on my bike and even still it wasn't completed. Cory had a TERRIBLE attitude and was a complete A hole through the entire process. They refused to give me a quote and charged me 1700$ for basic maintenance. The bike doesn't even run anymore and I have to take it to another shop. I have NEVER written a review for any establishment before until I came to this sorry excuse for a buisness. do NOT come here. You will lose THOUSANDS of dollars and time while dealing with people who have no idea what they are doing. When asked about my bike failing to turn over, he suggested I get new grips. There are not enough words to describe how terrible this shop is and I advise with the utmost urgency to avoid the place at all costs. In the time it takes for your bike to get back you could have fixed it yourself and could easily surpass the very limited knowledge this joke Cory has. DO NOT COME TO THIS PLACE!!!!

Cory (and Jack and JR) kept the shop open late to trouble-shoot my Honda Goldwing after it randomly…read morelost power on the highway. He saved our roadtrip, and shared his wealth of mechanical knowledge. This is a guy who traveled to Italy with a vespa part in his hand to see if he could find a replacement. Very impressed with his whole set up, very grateful for his above and beyond service, and prices were fair.

Had to get my bike towed yesterday after an attempted theft that left it immobilized. Andrew…read moreprovided excellent service: - had a truck dispatched to my address in the Bronx just over an hour after I contacted him. - driver called me to let me know he was 15mins away, arrived at the scheduled time, and was very helpful, friendly and professional when strapping my bike to the flatbed. - driver texted me to confirm delivery to the appropriate person in the dealership's service department, with photos. - price was reasonable given the distance that needed to be covered (across boroughs). Would definitely recommend this and would without hesitation use him again if the need comes up. 10/10

Wow. I came across this gentleman in a search for motorcycle towing. I don't bother with positive…read morereviews; I go to the negative reviews, keeping in mind there are usually two sides to any story. In this case, though, there's some consistent negative threads regarding his behavior that should give anyone pause when considering his service. The people leaving negative reviews can't all be wrong. Too bad.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

Looking for bikes, equipment and accessories this is a good place to visit. The staff is friendly…read moreand knowledgeable.

Loved this place! The man running it was very cool and had a lot of knowledge about bikes. Felt…read morelike my bike was in good hands at Pedal Sports!

Andrews a cool guy my scooter broke down with a flat he stop by my house pick it up and we had a…read moregreat conversation. And his prices are great.

Horrible and rude. Unprofessional. Was told to "go fuck myself" after I simply told them their help…read morewas no longer needed (they had given me a huge attitude when I asked what the estimate prices were for the move - reasonable question, as a customer). Save your money and don't go to them. The headache and blatant disrespect is not worth it.

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

Best service ever! I got my seatpost clamp bolt off when other places jus stripped the bolt…read more If u meed help definitely go here

Great service, excellent follow up skills and execution of a new e-bike set up. Delivery was easy…read moreto schedule and they were great at coordinating.