Disgusting & Unprofessional Experience at BP Brier Creek - 9910 Sellona St, Raleigh, NC 27617…read more Yesterday around 11:30 AM, I had one of the most disturbing and disrespectful experiences I've ever had at a BP gas station--truly the worst location I've visited. Upon arrival, I expected to receive the $0.20 per gallon discount BP is currently offering Amazon Prime members through the Earnify app, a deal I've used successfully for the past two Fridays at this same location. An older Black gentleman, tall and slim, usually assists me with no issue--but he was not there this time. Instead, I was met with shocking unprofessionalism from multiple staff members. The young Black female attendant rolled her eyes, walked away while I was still speaking, and turned her back to continue stocking cigarettes. When I asked her to get the manager, she began speaking through a back door to someone and claimed she was "repeating everything" the manager was saying. I insisted I needed to speak directly with the manager. Eventually, the white female manager came out and was equally dismissive and unhelpful. The situation became embarrassing, especially in front of a store full of customers. I asked for a refund of the $30 I had just paid in cash since I no longer wished to do business there. They struggled at the register for quite some time to give my money back and never offered an apology or explanation. I was not provided with a receipt either. I should also note that there's an Ethiopian man who sometimes works at this location as well, but unfortunately, there's a consistent language barrier and I have a hard time communicating with him during visits. I don't have names, so I've had to describe the individuals involved. After this humiliating experience, I drove to another nearby BP hoping to still redeem the promotion. While the attendant there did try to assist me, he was also unable to apply the discount--so I ended up paying full price at $2.99/gallon. I have multiple promotional emails and screenshots proving this deal is active. If BP cannot honor these promotions across locations, they should not advertise them. This is unacceptable and incredibly frustrating. I am requesting: * A formal apology * A phone call from the store owner or district manager * A complimentary gift card for the inconvenience, wasted gas, and time. I was late getting to my destination due to this unnecessary and unprofessional ordeal. I've also written BP corporate offices about this disgusting experience.

Worst location to get gas on the planet. Loads of trucks constantly and it's always so incredibly…read morebusy. You usually have to wait for a pump. Nobody has time for that.

Gas station completely screwed up. Slow pumping for over a week. Typically BJs incompetence.read more

I absolutely LOVE getting gas here AND the $0.15 discount per gallon I receive using their BJ's…read morecredit card. I also love the convenience...I get on the outer belt just a couple miles from home and get off at Capital Blvd exit and then a right turn is next into the parking lot. Almost never, as in rarely, have to wait to pull up to the pump...and then it might be behind one car already pumping their gas...so VERY different from Costco experience and it's not at all convenient traveling to that midtown store location not to mention the crazy lines you must wait in at their pumps!!! I don't know how prices compare but the convenience of BJ's location and the hassle free experience is worth any possible cost difference to me. I pay it off every month so no finance charges on credit card...AND I also get credit for purchases so I can then apply to future in-store purchases...a win-win all the way around to me!

The customer service at this location is awful. I don't recommend stopping here if you want…read moresomething inside. The gas prices are 20 cents higher than nearby stations. I tried to make a purchase but the clerk was on a speaker personal phone call that was loud so he was screaming at me. I had a $20 bill as I had just stopped at an ATM and he said he didn't have change for a $20 many times as I was confused and it was hard to hear and understand with his accent. Then he asked if I had $2 so I was even more confused as what I was buying was over $2. I told him I would shop at a store that wanted my business.

My biggest problem with this Exxon is their lack of yummy drinks . There is never anything to drink…read moreand it's right next to my workplace so I wish there was some more variety. Also, my boyfriend got his bank account hacked due to a card reader INSIDE the store that stole his information. 2 Stars though, because the last old man working inside was very nice to me.

Easy to access for 70 and the airport. Great place to get gas before returning your rental. Prices…read morehere are usually the average for the area.

I drive alot each day for my job and SHEETZ is always my "go to" spot for a CLEAN restroom.read more

Sheetz is the 7Eleven of the South. I thought this place was a restaurant for so long before being…read morein dire need of gas. When all the other gas stations ran out, Sheetz came to the rescue. There are never any crowded lines here and the parking lot is spacious and pumps spaced out just right. They sell shakes and a hot food menu here with specialty breakfast, sandwiches and a plethora of snacks. Sheetz is da Sheiiiit !

A quick fillup here. The station was easy to get to off the highway and get back on, in either…read moredirection. The pump area is well covered and the receipt printer worked. That makes it an easy A-OK for me! [Review 12207 overall, 1991 of 2019.]

Claims to be 24 hrs but doors locked at 5 am. No services. Pumps open but no inside access.read more

Do not waste your money on this car wash, even the most expensive $14 wash leaves your car soaking…read morewet with smudges. Girl behind the counter couldn't find a manager and just said "there's nothing I can do about it."

This place is a Mini-City in itself. You have a Donut shop here , diner, car wash, gas station,…read morecarry out , and more. Every time I have been here it is always clean. I stop for Energy Drinks and gas. I have not used the car wash nor ate at the diner. If you need something quick, this is the place. The staff is good and they greet you as you come in.

Good job! I was having trouble with the pump on a Monday morning while getting gas and it lost my…read moreHT points. I was confused & angry as I told the attendant who said he couldn't do anything bout the pump. Luckily the manager was at the store in his office and although I wasn't yelling, he heard my complaint. In a friendly, calming manner, he offered to make things right by giving me back the money that should have been applied as a discount for the cost of my gas. This is great customer service. Didn't argue with me and said right away, "We want to make things right for our customers". I greatly appreciate his outstanding managerial expertise. Yes it was only $2 which I now see is a ridiculous thing to get upset over but it was the principle of the situation. And I applaud this manager for understanding the value of wonderful customer service.

The back room and bathroom are filled with cigarette smoke. Absolutely disgusting. Would vote zero…read moreof possible.

I love Sheetz! I always come to this one before I turn in my rental cars at RDU because it's right…read moredown the street. The bathrooms are nice. Lots of snacks to grab before heading to the airport.

Bright, clean interior, friendly staff, organized displays, clean restroom, well lit exteriors,…read morewhat more could you want from a highway gas station experience, except free gas? For the uninitiated, this location is open 24 hours a day, 7 days a week, 365 days of the year. That's more than the federal government! This location appears to be a remodel, with their MTO, or made to order options as the crowning jewel. I'm from far north and have been to this location twice in 3 days. So far, this location seems quite consistent with the above observations. We don't get down this way much, but its good to know this location is here should we find ourselves this way again.

Great option for parking at RDU. We use this parking location every time we fly. Fast, efficient…read moreand friendly. Highly recommend them!!!

Not so "fast" today I usually have a smooth experience with…read moreFast Park & Relax, but today was a different story. I waited close to 30 minutes for a shuttle to meet me at RDU, which was frustrating. I'm not sure if it was a driver shortage or just an overload of travelers, but there was nothing "fast" about today's service. For a company that prides itself on efficiency, this was disappointing and definitely needs attention. Other than that once I got picked up everything was smooth sailing.