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    5 months ago

    Helpful 11
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    1 year ago

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    2 years ago

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    3 years ago

    It's very bad customer service. I won a lottery $60 they said he have no money to give me back and I buy it from that store.

    Helpful 1
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    bp

    bp

    (2 reviews)

    Disgusting & Unprofessional Experience at BP Brier Creek - 9910 Sellona St, Raleigh, NC 27617…read more Yesterday around 11:30 AM, I had one of the most disturbing and disrespectful experiences I've ever had at a BP gas station--truly the worst location I've visited. Upon arrival, I expected to receive the $0.20 per gallon discount BP is currently offering Amazon Prime members through the Earnify app, a deal I've used successfully for the past two Fridays at this same location. An older Black gentleman, tall and slim, usually assists me with no issue--but he was not there this time. Instead, I was met with shocking unprofessionalism from multiple staff members. The young Black female attendant rolled her eyes, walked away while I was still speaking, and turned her back to continue stocking cigarettes. When I asked her to get the manager, she began speaking through a back door to someone and claimed she was "repeating everything" the manager was saying. I insisted I needed to speak directly with the manager. Eventually, the white female manager came out and was equally dismissive and unhelpful. The situation became embarrassing, especially in front of a store full of customers. I asked for a refund of the $30 I had just paid in cash since I no longer wished to do business there. They struggled at the register for quite some time to give my money back and never offered an apology or explanation. I was not provided with a receipt either. I should also note that there's an Ethiopian man who sometimes works at this location as well, but unfortunately, there's a consistent language barrier and I have a hard time communicating with him during visits. I don't have names, so I've had to describe the individuals involved. After this humiliating experience, I drove to another nearby BP hoping to still redeem the promotion. While the attendant there did try to assist me, he was also unable to apply the discount--so I ended up paying full price at $2.99/gallon. I have multiple promotional emails and screenshots proving this deal is active. If BP cannot honor these promotions across locations, they should not advertise them. This is unacceptable and incredibly frustrating. I am requesting: * A formal apology * A phone call from the store owner or district manager * A complimentary gift card for the inconvenience, wasted gas, and time. I was late getting to my destination due to this unnecessary and unprofessional ordeal. I've also written BP corporate offices about this disgusting experience.

    Worst location to get gas on the planet. Loads of trucks constantly and it's always so incredibly…read morebusy. You usually have to wait for a pump. Nobody has time for that.

    Mobil

    Mobil

    (2 reviews)

    The Mobil gas station was convenient on Airport Blvd. It was easy to get into and out of the gas…read morestation. The prices were higher than other places but that was my fault I had forgotten to fill up elsewhere. Paying at the pump was easy. No complaints about this station.

    Unfortunately I've experienced some customer service that leads me to my first ever one star review…read morehere. After debating it a long time, I just have to go with my gut feeling on this one and share my experience. I had stopped here at this convenience mart to use the ATM on the way to meet some friends. After getting the money, I saw the cold drinks beside the ATM and decided one would hit the spot, so I grabbed one. Deciding to use the cash I just got for my purchase instead of my credit/debit card for such a small purchase, I went to the register. I did have a special request upon making the transaction, to have my change back in 1's (I understand and appreciate it's an unusual request). I could accept answers as Yes or No or something near to that. In fact, I was very prepared to hear No on the request. However, I was told something to the effect of... sure, why not, I'm just low on change now and we will just run of change later in the night... BUT as the attendant is actually counting the 1's out to me. Then as everything is complete, the attendant helps push over the change and drink to me saying "Thank you for banking with us today." Again, I think No would have been more acceptable than this exchange. I decided not to pursue it there as there were other customers waiting, and no need to make a bigger scene. I can appreciate if someone has a bad day, and I may have hit this place at such a time for the attendant. But I wasn't impressed with the interaction, I am not sure smarting off to a customer is really called for instead of a regular exchange. Bottom line: Extremely disappointing customer service exchange. I would say I'm going to avoid going inside to this mart in the future.

    Exxon - servicestations - Updated May 2026

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