This company will willingly discriminate against disabled people. I tried for two hours to reach the sales department via TTY/IP relay and was hung up on numerous times and was placed in a never ending queue once. Sadly, I was trying to sign up for home internet. I can only imagine how actual customers are treated when I was blatantly discriminated against by multiple people. I'm glad that I could not get through. Sadly, they make US Cellular look like an outstanding company, and they are not. read more

After having to fight with sudenlink because my service wasn't working properly. I decided to switch to frontier mor my internet service the first few years I had no trouble out of it but all of the sudden out of the blue it turned to crap going out everyday and being slow it's definitely not the high speed I originally had if I had a choice I'd go with a different internet service read more

Internet service seems a reasonable price, but the installation fee for internet ONLY with a wireless router is incredibly expensive, and you can't opt out of it. What a racket. Also, the only hours offered for the "Professional Installation" consist of a single 4 hour window from 2-6pm. NO CHOICE. read more

If you have a choice in internet providers, run in the other direction as fast as you can. If Frontier is your only choice, be prepared to spend countless hours dealing with "customer careless". I run a business out of Bridgeport, WV. spending $190/mo for ONE land line and internet with the MAX speed of 10Mbps with actual tests running at no more than 3 (Mailing a letter is faster) and it's only because they can get away with it as they're the ONLY choice in the area. The internet goes out consistently on a daily occurrence. Call centers where you have to ask them to repeat themselves every sentence because they barely speak English, with a "we don't care we're raking you over the coals and you cant do anything about it attitude". They miss appointments, make appointments when you weren't even aware, and slip in extra services that you didn't even agree to, and tack on charges even they can't explain... They don't maintain physical phone lines. When it's raining or snowing, the added weight of the tree limbs weigh down the lines and phones go out. it literally happens every time it rains. We were advised to get a business line because they get priority help when lines are down. But if its a consistent occurrence for everyone, whats the use??? This communications monopoly is out of control. Through the Connect America Fund, Frontier receives 238.4million each year to serve 660k homes and businesses. 1.4Billion in total. in order to receive this they only need to provide 10Mbps and upload speeds of 1Mbps. If they're already getting paid to do this WHY ARE WE BEING CHARGED??? read more