They double charged for their rooms. I had a prepaid reservation and found out they double charged…read moreme when I got home. I confronted them about it and they got nasty. Their breakfast was cold and stuck to the pans, they didn't have vending machines, workout machines, restaurant or bar, conference rooms or meeting rooms, and the blankets were papers thin. They charged for pets and service animals and were extremely rude. It was hard to see the entrance to the hotel as it was shared with the gas station.

I have never on my life had an experience this bad with any business , EVER! And this is without…read moreeven coming into physical contact with the place. I called around the 1dt week in April to book 2 rooms for one night from May 3nd to May 3rd. Before I hung up, I asked, after I have them my Credit/Debit card numbers , just to be sure , when they would use them to take money out of my account. They boldly lied to me and told me only when you check in. As soon as I hung up, I realized that we needed 2 nights, so I called to book another night. Thus, the 2 bookings. Later in the day, I discovered that all of the money had been taken from my account. I discussed this with my family(fellow travelers) . Because of this, we decided to cancel our booking. We checked their website where it said we had 24 hours to cancel a booking. When we tried , we were told that , they would cancel the booking, but the money was NON REFUNDABLE, because I had a contract where I had agreed to it upon booking the room. This is a week before the May. 2nd ETA. After throwing a fit and assuring them I had agreed to noo such thing, they agreed to return my money, but told me that I would have to "apply" for the refund. ,which I did. I just now got my money back. 38.31 short of what I paid them.

This best western is very nice but could be better for the rate they charge…read more We had a family suite with six of us and it was huge and comfortable except for the sofa bed There's no way a person could sleep on it because the mattress was a ridiculously thin mat full of springs The swimming pool could be much warmer And the staff were not very friendly, but we got what we needed It's a really beautiful facility, but it could be a lot nicer

Fantastic hotel! Super clean and comfortable. Amazingly friendly and helpful staff. Bed is very…read morecomfortable. Quiet and pleasant surroundings. And, the very best complimentary breakfast I've ever had at a hotel. Food is real and tasty-with lots of variety, and includes a very friendly and helpful attendant. I will definitely stay here again!

When I checked in, the guy asked me if I had ever been there before. I responded, "not to this…read morelocation". He said, "oh! Well, welcome to the best one". Lmao. Apparently it actually is because there was a poster near the elevators that indicated that Hampton inn was voted the best in the world. It also won like a best hotel in West Virginia award also. Who knew? Right off the highway, restaurants literally basically just off the edge of the property including, and I would like to highlight, TACO BELL. Room was decently sized, about average. Beds were comfortable. TV was smaller than I have expected recently and I don't recall them having the option of connecting Netflix or any other streaming services which is nice, relying on what is on cable at that particular moment is a drag and I don't know how we did it for so long. Towels were plentiful. Shower was nice. Multiple mirrors arranged in just a way that your partner can watch you on the toilet from the bed if you leave the door open, as we discovered. I'll spare you the photos that were taken. Not a bad choice.

I stay at this hotel every time I go to wheeling, West Virginia for any kind of event where there…read moremay be alcohol involved so that I don't have to drive back to Pittsburgh. The staff is always super friendly and goes above and beyond. I can't speak on how great they are to me and my pup! This time I got there and other people's stuff was still in the room. I called down and they immediately took action to correct it and got me a new room. I honestly can't say enough about this hotel. I stay there every time I'm there-- they have snacks (you pay for) and everything that you could want when you go back. The hotel is also within a mile drive of a Sheetz if you want selections! The main thing is that the hotel has a shuttle to help get you around if you are doing things that involve drinking so you don't have to drive since Uber is not a prominent staple in this area.

5/2025 I stayed at this HIX on a Saturday night in May. I needed a place to stay as I was driving…read morethru I-80. They follow the HIX playbook. The room, breakfast area, lobby & parking lot was clean. My car was not molested. I will stay here again next time I'm passing thru. My only suggestion is to have bigger signs to your hotel from I-80.

This is by far the best chain hotel I've visited in some years. The staff told me it's consistently…read morerated as one of the best Holiday Inn Expresses in the country. After having spent a night in a comfy bed, swam in the pool, enjoyed the hot tub, had a yummy breakfast, enjoyed some festive decorations, used the quality bath products, chatted with the friendly staff, and saw just how clean everything was, I'm inclined to agree!

Bed was comfortable kind of feels like a nice hotel. It looks beautiful. Everything looks modern. I…read moresuggest you try this place at least once. My family had a great time here.

Holiday Inn Express Salem Ohio, overall the room looked clean coming in but there are hidden…read moreuncleanliness all over. The first uncleanliness is the walls in the bathroom. There is mildew on the walls in the creases of the wall. I understand hard to get off but it was there. Next there were stains on the front side of the sink. The drains were very slow in both the sink and the tub. I had to rinse my feet after my shower since I was in about 8 inches of water/soap after my shower. The worst was crumps in my bed. It was a queen bed and after getting in to sleep I reach to the otherside to get comfortable and found crumbs. I brushed it off since it was now midnight and I wasn't in the mood to get dress to ask for a change room. The breakfast was okay and the pancake was pretty good even though made through a machine. The only problem I had during my breakfast was watching the staff and maybe there friends complain and get a bit lip sucking when asked them to do something, like put water in the hot water container since it not a direct water line. And lady telling everyone it was her last day since she didn't like what it has become. So 2 stars for the pancake. Don't think I'll be back.

This location was great and they had 3 electric chargers. The employees were friendly and the rooms…read moreare super big and clean. Why I can't give this 5 stars..... you will have a Red Hot Moment. No matter how low you set the thermostat, (we had the lowest) the air only ran 1 time at night. It's August guys. I can't imagine how warm July would have been. I finally woke up sweating and did donuts in the middle of the room trying to set off the sensors. It worked and at 3am we finally got air. The ac did not kick back on till 8am. The other setback are the thin ceilings. Think 5 year old running around at 6am on your ceiling.

Nice Hampton Inn, we stood for one night, July 3-4 th. We…read morewere checked in by the new GM, who stated she was suppose to start the following week, she was very pleasant, as she was learning the computer and system. Room was very nice and comfy. This location had a nice pool, little gym, and continental breakfast. Continental coffee or tea 24 hrs a day in the main lobby.

Was not a very good experience. Upon entering the room, I noticed cigarette burns in the carpet, a…read moreblood splotches on the wall in the bathroom, and the bed was harder than a sack of rocks. The key cards constantly malfunctioned, and it sometimes took me 2-3 minutes just to get into my room. Would not recommend this hotel to my worst enemy. This isn't a blemish on the IHG Holiday Inn express as others that I have stayed in were very nice. This one should be shut down for remodeling and updating the technology. Edit: I forgot to mention the breakfast. It was a choice between water eggs, bricks...I mean biscuits and flour paste...I mean sausage gravy and gray mystery meat...I mean sausage links.

The place was decent for the money. The staff did take care of us pretty well and one went above…read moreand beyond to make our stay more pleasant. The breakfast was good and they kept it well stocked with food as other guests consumed the supplies. The room lock/ key card was a bit of a chore to open because it had a delay and a short window to open the door before it would relock. The bedding and towels were all nice and clean. The bed and pillows were supportive and we got good rest while we were there. I recently stayed in a nearby hotel across the river and it made me appreciate what this hotel experience offered in comparison. Stay away from the Quality Inn, it is worth spending a few bucks more to stay here.

A friend and I booked Treehouse #4 for a quiet night away from the city. The treehouse itself was…read moreawesome! Even better than the photos online. Even though the cabins are next to each other, we felt like we were the only ones on the property. The jacuzzi tub in the room was a really nice amenity. We enjoyed the fireplace (super easy to turn on and off with a light-switch) and couldn't believe how much heat it put out. The kitchen was stocked with basic cooking essentials and dishes for two. The only downside was the miscommunication with our checkout. We payed for a late checkout, but apparently the office didn't communicate that to housekeeping. The office left me a voicemail saying they didn't have record of the late checkout, I returned the call and confirmed that we did pay extra for that, and then shortly after housekeeping showed up and we had to also tell them that we had a late checkout. Kind of took us out of our getaway bubble, but overall a really nice vacation experience.

Absolutely perfect stay; who knew a tree house could feel like a luxurious 5-star hotel?! We hope…read moreto return next year - it's such a fun, unique experience!

Amanda is so awesome. Very friendly and helpful. Can't beat her as an employee. Strawser Const Inc…read moregives her 5 start in hospitality.

I was expecting more from a Holiday Inn. This is definitely a basic no frills place to lay your…read morehead. Convenient location off of the interstate. Main floor had a very strong chlorine smell that permeated all way up to our third floor room. The hallways had a "wet " smell. Over all the room was clean but "damp" . No hand soap in the bathroom. Used the almost empty bottle of bottle wash so I didn't make a big deal about it. Also only one wash cloth. They have breakfast from 7-10 on the weekends, a pool and workout room. Not impressed but wasn't mortified either.