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    Frog Pond Home Services

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    5 months ago

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    Wilbur's Air Conditioning, Heating & Plumbing

    Wilbur's Air Conditioning, Heating & Plumbing

    (41 reviews)

    I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

    Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

    Dunn's HVAC, Plumbing, & Electrical

    Dunn's HVAC, Plumbing, & Electrical

    (4 reviews)

    We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

    I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

    Perfect Service Heating & Air - 2025 Company Pictures

    Perfect Service Heating & Air

    (31 reviews)

    I hired this company in 2006 for the bi-annual service contract. Our home was built in 2006, there…read moreare two units. So far the have been very prompt, they come when they say. Technicians are always polite and respectful. In 2012 we had to replace an entire unit $8,700/ with a 12 yr warranty. I called and asked them to come back out because the unit was so loud. I was told our duct work was too small for a 5ton unit??ok, but why wasn't it loud from the original 5ton (heat pump) unit? Second time they came out I was told it was just that heat pumps are loud. Again why wasn't the original unit loud. In 2014 we had to replace the second unit. . Another $7,800. Today's service the tech shows me a small amount of microbial growth on the evaporator coil and wiring....he says it's in the duct work as well. He explains (very well) there are two choices....a stick light $1,000. Or the better choice is a purification system $1,800. Shouldnt the maintenance take care of this? Maybe I just have really bad luck but this has been the most expensive "cost prevention" I have ever had.

    I want to preface this review as we have been loyal customers of perfect heating and air for a good…read moremany years. And last year during the hottest part of the summer our old unit went out. We decided to get a new complete unit installed that night. That team was awesome as they worked through the night to get the install completed so we would not be with our air for too long. For us it was important as we have frenchies, and as everyone knows they do not do well at all in the heat. So now to comment on tonight's service call. We called the office about 4:30pm on a Wednesday afternoon. I explained what the unit was doing as the outside unit would not kick on to save its life. They stated that they had an appointment cancel for tomorrow and could fit us in. Of course being without air for a night was going to be rough. I was not happy but agreed for the next day appointment. About 10-15 minutes later I get a call from them stating that they were going to have a tech swing by in a bit to check it out. We were grateful for the help and the technician was quick to identify the issue. Service like this is why we stay loyal to them. Keep up the great work and thank you again for taking care of us!

    Frog Pond Home Services - hvac - Updated October 2026

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