I'm filing a complaint with this organization this evening, but also wanted to write a review…read more I would hope that anyone who donates to this organization goes elsewhere. I would suggest donating to Grace Grapevine, they are so kind and more Christ like than the people representing the financial assistance office at CCA. I seen a caseworker at the front desk at Grace Grapevine hugging someone who came in for assistance. They are so nice and patient. I love the positivity they give off. On Monday November 25, 2024 I arrive at CCA at 9am to fill out an application for rental assistance. When you walk in you're required to grab a number. I grabbed my number and I was #51. I didn't have all my documentation ready so I did have to use their printing room while I was waiting to be called. CCA takes walk ins from 9am to 11am (if your number isn't called by 11am then you have to come back at 1pm, as they close the office for lunch from 11am to 1pm.) Unfortunately my number.was not called by 11am so I had to come back. When you return to the office you're required to pull a new number (so you'll have a new place in line.) I got back in line at 11:50am at the front door (first in line.) The doors opened back at 1pm, grabbed my number. My number was called around 1:05pm. I went to the front desk, the rude woman checked to make sure I had all my documents. I was missing my ledger. I requested my landlord send it to me. He was able to send it about an hour later (maybe a little over.) In order to receive an appointment with the caseworker, you have to have all documentation ready. The rude lady looked over my ledger and added it to my documentation in which she kept and created me a file. Now that I had all my documentation, I was given an appointment for Monday December 2 at 9:45am. On Monday, December 2, which is today I arrived at 9:40 AM , spoke with the rude lady at the front to inform her I was there for my appointment. She said "okay you can have a seat." Right as I was about to walk to my seat she got my attention so I turned back around and she asked (while holding my ledger in her hand) "are you more than one month behind on rent, because we're only helping for December..?" I informed her that I was more than one month behind on rent, and that she should be aware of that because she has all my documentation and a form clearly stating that I am more than one month behind. She then says "Well, unfortunately I have to cancel your appointment and we cannot help you. Per our guidelines you can not be more than one month behind. Of course I was disappointed and I told her it was okay for me to only receive one month help, my landlord is doing his best to work with me. I also said to her "You knew I was more than one month behind a week ago. Why would you even waste my time coming up here?" Genuine question. People make mistakes and I would've accepted and appreciated if she told me that she overlooked it, but nope the rude lady got Loud (at a Christian organization..) I'm the only one that should be frustrated, I am behind on my bills and being told they can't help me after spending 8 hours of my life at CCA. I would've rather spent that 8 hours volunteering there because they clearly need more reps assisting the amount of people coming in requesting help. They need loving help. People who have a passion in helping and serving. Although I am sad and very disappointed that I won't be able to get the help that I need. I am more disappointed in the way that I was treated and talk to. Not once did I get loud (raise my tone.) The representative at the front desk needs to be talked to and reminded that that is a Christian organization and she should be a rep representing Jesus Christ. I am being very honest when I say that your donation should go elsewhere. I am a single mother and I am five months pregnant. I am very emotional right now and that lady, that rude lady needs to learn how to talk to people.

These people are very unprofessional the play too many games. They do not want to help people they…read moreonly want donations if you never been there before they will harass you about documents, give you the runaround, '' like it is funny'', and keep asking for documents that have already been submitted to them. Then when they play with you for about three days they will denied any services requested you of all resources that are available they will tell you that there are no funds available. They will humiliate if you not of their cultural. Please be careful with these people.

They have been doing this work for multiple decades helping folks in the Richardson area when times…read moreare hard and the purse falls short. Good folks.

My experience was good. I had no issues. The young lady was friendly and professional I will…read moredefinitely donate there again!

You don't move to the City of Excellence to be average. Thank God I ain't average!…read more I moved into my new home in Plano two weeks ago and the water towers say it all. I'm right where I belong, in the City of Excellence ;) here's the thing... you aren't excellent if you aren't leaning in to help others. I'm passionate about a ton of things, giving back to others is one of the most important. I rescheduled my every 56 days blood donation to a nearby American Red Cross but being in my new town for two weeks seeing all that it gives, I knew it was time to research how I can make an immediate impact. North Texas Food Bank was a result of my research and I'm so excited about today's effort. After relocating I suppose it's quite fitting to select "Pack and Box" it's literally all I'd been doing the past few weeks, why stop now?!! I had the greatest first time volunteer experience. I signed up last night right before bed because and knew I was going to the gym at 6a with my neighbor so I selected the 1p (arrive by 1230p) time slot. Creating a new volunteer account was super straight forward. I was adding this event to my calendar within minutes. I was greeted by the sweetest ladies upon arrival, offered a locker key (wear a fanny pack if you don't have pockets and wish to bring your phone in) as you aren't wearing aprons. I left my phone in the locker. We did a brief orientation, hand washing and then volunteered for our assignments. I've put together a ton of boxes lately, so I opted for packing. I'm not certain I've ever handled so much boxed milk in my entire lifetime! I was first in the assembly line working hand in hand with Apple juice volunteer and let me just say, we did the damn thang!!! It was such a fun experience I never took a single break. My right arm will soon remind me of this fact. We packed 960 boxes, totaling 20 pallets, weighing 28,800 lbs, creating 24,000 meals! I'm a numbers nerd and love the data following your shift. It makes it that much more rewarding. Impact you can see and feel. There were several corporate groups, families and solo volunteers. Everyone was very kind. I'll definitely be volunteering here on a regular basis as my schedule provides. Thank you so much North Texas Food Bank! As a foodie, meals for those in need is a cause I hold near and dear to my heart. Highly recommend if you're looking to serve others. There are a variety of opportunities. I selected this one today but I may explore others in the near future. Hands down a superb way to spend 3 hours, and the warehouse is nice and cool on a warm day. Perfect place to volunteer in the summer (:

Such a nice/big warehouse facility. Pretty clean and modern. My team and I came to volunteer, and…read morethe staff were all super helpful, and gave us good instructions and rules. The building is the size of 4 football fields, so it's massive. It felt so good to give back to our community. Please consider volunteering if you can, it's super easy to sign up and the process was super smooth.

I attended an event to help members of the community with necessities and to learn of services…read moreavailable. The event was well attended. One thing for sure: everyone ate well. The event included clothing, shoes, different services in the area and haircuts. No one left empty handed or hungry. I hope you will watch for more community events held by Hope Restored Missions.

wonderful help for the Community and donations encouraged…read morebeen our go to for 25 years

Great place to donate food, clothing, furniture and other household items to. They are great at…read morehelping in our community.

I volunteered today and they are very organized and they are not caught up in the politics of…read moregiving to the less fortunate. Everyone needs a boost every now and then. I am so glad that had the opportunity to volunteer. Thank you for taking care of people from the heart.

I've only been to Minnie's a couple of times, starting this year. I cannot be more thankful of a…read morebusiness like this.. I'm not sure what I was expecting, kind of foods etc But I was very surprised with the foods/beverages my family & I did get. Frozen foods, breads, drinks, donuts, many great (brand name items too) items! I wish I had found out about this food pantry sooner.

When I was wondering the streets & scattered in thought, feeling broken inside my heart with every…read moresingle resource exhausted - it was FINALLY time to give in..... I luckily found myself within a temporary woman's shelter with a quick 45 days to figure out a plan for the future of my 4 year old son & myself..... By the pure grace of the sweet Lord above, I was introduced to Emily's Place - at which my son and I are blessed beyond measure's to now be current residents of this AMAZING PROGRAM - I'm not going to lie, I was aprehencable because of the long-term commitment & because of past reviews I had read online, but realistically - I was broken hearted and afraid, and my options were NO BETTER than my fear itself.... We are now safe, treated with Love & Kindness & are Absolutely BLESSED with EVERYTHING WE COULD POSSIBLY NEED & WANT TOO!! Our future looks bright & hopeful & I know yours will too..... It was not by chance we are being given this extraordinary opportunity & I could really NOT imagine where we'd be without this program! From the VERY bottom of my heart, I hope you are as fortunate as we to come here & travel this journey along side of us.... Thank you for your time & may God Bless you & yours.....

Ok so I have contemplated for weeks, trying to decided if I should post a review or not... After…read morecarefulll consideration Something in my heart compelled me to write about my experience as it could possible help another young women and children. About 3 weeks ago me and my 2 YO son was exited from the program after a a month stay (which I was more than happy to do) Although the facility is nice it's definitely not for any domestic violence victims And I strongly urge you to stay far away. Not only is the staff aggressive and tempromental but extremely controlling. Controlling over your whereabouts every second of the day, Every dime you make, what you can spend (if they allow it) where you can go, where you can work, where your kids go to school ect. The manipulation and re victimizing is completely beyond me. I was mortified when I found out they kept tabs and cameras on when I was eating and if I "ate too late" or if I didn't do something according to detailed description. I honestly feel this place should be shut down because the way its being ran is ineffective. And in the beginning they give women a false sense of security to make things look good for the donors, it's completely sad... . My lawyer was completed to sue but due to clause in the agreement you have to sign, it would be difficult.... Just do yourself a favor stay on the street or stay away.I fell bad for anyone who comes in contact with the current staff and I feel horrible for the founder who I'm sure started this non profit in "good faith"

I have been purchasing from this location for years. The staff is friendly and helpful…read more They have a good selection of furniture, household, tools, fixtures and appliances that cycle through the store. I go often so I catch the inventory as it cycles through. The work they do to help veterans get into housing and do repairs is just an added bonus. I arrive at times when the donation truck is being unloaded and have never seen the staff picking out items before they hit the floor as has been mentioned in a prior review. The comment may have been made but having been in the store so often it doesn't not appear to happen. This is one of the best organized and clean stores I visit on my "thrifting" and bargain hunting shopping days. Its a hidden gem that is a great find for people in need of furniture, appliances and home decor. They have some really up scale pieces for a good value!

This habitat for humanity was excellent. They had a good variety of items and had some great…read moreprices. Not everything was cheap but you can definitely find bargains. The staff were very helpful and went out of their way to be helpful.