I love this place! It's locally-owned, they have a huge selection, and great hours. What more could…read moreyou ask for? I have been helped on more than one occasion, and had a pleasant experience each time. They have a lot of fun events and a rewards program. I found a great cat food for my babies here, and it's a great price! Take that, big box stores!

I didn't realize how large this location was. They had a great selection of pet clothing, toys and…read morefood. I felt bad for the nice gentleman who helped me. Some customers came earlier and just disheveled the clothing rack. While reorganizing, he was very helpful and I was able to get my doggie "little brother" a nice new sweater to brave the approaching weather storm. His advice helped me pick the right one. My little brother likes it.

Friendly, clean, well organized. Ample parking and you don't have to walk a huge parking lot…read more Good variety of pet food brands to include taste of the wild, arcana, blue, victor, diamond, just to name a few. They have a couple birds hamsters, bunnies , and a lot of fish!

Depends on what you're going there for. I went looking for a car seat…read more Cons - only 1 car seat option and it was ridiculously expensive $70. Just too pricey for me. Pros - friendly and helpful staff. Lots of pet clothes to choose from. Lots of toy options.

Lots of cat food options, the shelves are clean and tidy, the staff is super nice and helpful, and…read morethey have lots of different litter/litter boxes available, and the dog bathing station seems convenient, not lots of cat toy options but a pretty good selection. there's like five aisles for dogs and 1.5 for cats and like .5 for anything else. Good selection, great staff

They offer good discounts and rewards that can be used at the same time. Appreciated when pet food…read moreis so expensive! I've moved my business from the national big-box chain to now shop Pet Supplies Plus!

I have taken my Goldendoodle (Woody) to The Natural Dog twice so far. We will be back around…read moreThanksgiving. Chelsea has done a wonderful job making Woody feel welcome and loved! The first time we asked Chelsea to bathe Woody, brush him, and take care of some serious mats. She did a great job! Today, she greeted us with enthusiasm and took care of Woody so that he looked like the surfer dude dog that he is! I highly recommend her for grooming services! Plus, Chelsea exudes joy and has a heart of gold!

Perfectly clean store, tons of options and very nice staff. I recommend it highly. Plus they've…read moreadded grooming.

I've been bringing my Great Pyrenees to PetSmart Grooming on Lawndale for the past three years, and…read morethey always do a fantastic job! She's a big girl with a lot of fur, but the groomers handle her with so much care, kindness, and patience. They always seem genuinely excited to see her, and I love how gentle they are with her during the bath and brush-out. She comes home looking and smelling amazing every time! The drop-off and pick-up process is super easy, which makes the whole experience smooth and stress-free. Here she is after last week's grooming session!

If you have gone to this store and attempted to use a manufacturer's coupon, and the manager of…read morethis store refused to honor it, do not agitate. MAKE PHONE CALLS. SEND EMAILS. First stop, the N.C. Department of Agriculture and Consumer Services. https://www.ncagr.gov/ Second stop, the U.S. Federal Trade Commission. These are the guys that really know how to levie a fine. https://www.ftc.gov/ And don't stop there. Complain to their corporate offices. Ken Hicks is the President and Chief Executive Officer of PetSmart. If you are willing to, send him a certified letter to: PetSmart 19601 N 27th Ave Phoenix, AZ 85027-4008 They might be a franchise; however, nearly every corporation known to man that has franchises, also has extensive legal agreements with each franchise owner to abide by certain standards and to uphold the reputation of the brand. There is usually a corporate compliance clause that defines the franchise's perimeters. This is why you don't get a Quarter-Pounder at one McDonalds and a spaghetti bowl at another. When I owned a business, the customer came first. The manager of this store obviously never got the memo. My wife and I have been a customer at PetSmart for more than 10 years. We have spent thousands of dollars over the years. And we have spent hundreds of dollars at this store in particular. When my wife received a $10 coupon from the pet food manufacturer, as she has done in countless stores before, she brought it with her and upon cashing out with a bill in excess of $144, the manager of this store steadfastly refused and gave some lame excuse about packaging. If I owned the store, I would have fired this guy on the spot. Needless to say, my wife, the younger sister of a U.S. Soldier who flew choppers with the 101st Airborne Division in Vietnam, was upset. We both come from Military Families. We were raised to what is right. We were raised to respect our fellow Americans. We were raised to never accept a "Wrong" because unless we strive to correct a 'Wrong,' the 'Wrong' wins by default.

Excellent service. The entire concept of employeeing disabled is amazing and they make the dog…read moretreats.

Excellent choice of products for your dog. Lots of selection…read morefor food & snacks . Too many choices for meats .

This pet store was in the same parking lot as the Cat Hospital that we go to. It was extremely…read moreconvenient to walk into this store and shop while our cat was having his check-up! The store was pretty large, in my opinion and FILLED with anything you could imagine that you'd need for your pet. They have hand sanitizer available right at the entrance for COVID, along with a statement on the door that they require masks upon entering as well. The left side of the store has plenty of dog food, toys, clothing, and gifts. The right side has everything for cats such as huts (average price of $80), natural toys, leashes, food, raw diet food, treat toppers, and clothing. I'm getting more in depth with the cat side since we only have a cat and were shopping on that side only. The woman, who I assume is the owner, was EXTREMELY nice with helping us find the perfect food for our Bengal. She took her time explaining everything to us in great detail, and never once rushed us. She really made us feel like a valued customer! The amount of information she knew about the different products of food they sell blew.. our.. minds. The information she was giving us ranged from where it came from, what the benefits were, what fit our cat the most, how the brand makes their food.... everything! She knew her stuff, that's for sure! She was extremely helpful and wanted to make sure we were completely satisfied, and never once tried to pressure us into buying anything. She was very open minded and positive with how she interacted with us! The prices are very reasonable. They are fully stocked with every item they sell. They do some small discounts if you buy in bulk. It's extremely organized with how they have the layouts of their products throughout the store. You'll definitely walk out of this store with something in your hand. It looked like they were even doing a photo shoot with Santa and your pet in a closed in room as well! I'm overall VERY impressed with our whole experience. We will definitely be coming back and supporting this business. The customer service we got is half of the experience, and knowing you're getting the exact thing that your pet needs is the best feeling. They really know everything about their products.

The staff was so welcoming when I arrived. They were also knowledgeable and helped explain the…read morekitty snacks. They had a great selection of pet supplies. The store is clean and well stocked. I loved that the cats in the adoption room had plenty of space, toys and food/water available. Check out was a breeze. Make sure you sign up for their rewards program. Near the door, they had a photo booth for your pets. So cute! I will definitely visit this store again.

I've had a great experience with Triad Reef Critters now Triad Aquatic Critters over the years…read more They handled moving my entire reef tank from one house to another, and anyone in the hobby knows that's no small task. During the move, they noticed my plumbing setup wasn't ideal and completely redid it, which has been a huge improvement. Unfortunately, I did lose three fish during the move, but they stood behind their work and gave me a livestock credit without any hassle. That level of customer service says a lot. Their prices seem to be right in line with other local fish stores. The only reason I'm giving 4 stars instead of 5 is that right before they relocated, I purchased a few replacement fish and lost two of them within a week while they were in my quarantine tank. To be fair, losses can happen with any fish store, and that's just part of the reefing hobby. What has always stood out to me is how informative, honest, and courteous the staff is. They're willing to answer questions, offer advice, and genuinely help hobbyists succeed. I haven't had a chance to visit their new location yet, but I definitely plan to soon. Overall, I'd recommend Triad aquatic Critters to anyone in the reefing community looking for knowledgeable service and a store that stands behind its customers.

Always helpful and friendly staff. Fish and aquarium plants do well, really everything' you look…read morefor in an aquarium store.