I spent a significant amount of money here on an antique diamond engagement ring for my girlfriend. After proposing, the ring needed resizing. They sent it off to be resized and when the ring came back there was a small scratch across 2 facets of the diamond.
The proprietor refused to take any responsibility for this, even though one of his staff members had already told us it had probably happened when it was being resized. He advised he would polish the scratch out.
In the mean time I had been independently advised by a diamond expert of Bentley and Skinners Fine Antique Jewellers of Mayfair, London that by polishing the scratch out we would lose to much of the stone and therefore devalue the ring.
The proprietor refused to accept this and offered no apology or any kind of compensation to us. He claimed that the scratch did not affect the value of the ring! I might not be an expert in diamonds but I'm certainly not stupid.
Though he has some beautiful antiques I would not advise anyone to do business with this person. read more