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    Frevert True Value Hardware

    4.9 (7 reviews)
    InexpensiveHardware Stores

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    The Home Depot

    The Home Depot

    (36 reviews)

    $$

    Let me start by saying Mason was seriously so awesome. Walked into the store today with my husband…read moreand was greet by an employee and told about a raffle and we declined. We walked to the gardening section looked around for a pot and couldn't find one. We walked back in and Mason asked if we needed help finding anything. I said yes a decent size pot. She walked us over to them and asked what we were planting, hesitantly i said well we're going to bury our cat, she had just passed away. And with tears in mine and my husbands eyes she offered us hugs and helped pick a pot. She asked about our furbaby, we showed her pictures and she made sure we had everything we needed. So with that thank you mason for helping us grieve, helping us with our closure, and helping us find a lot we thought was fitting for our little jalapeño. And yes we did put a jalapeño plant with our baby named jalapeño

    My wife and I ordered window for the "specialist" took us two days to go over everything what my…read morewife an I wanted. We make the order of 50k it was a big sale. We waited for the windows to come in and when they did they were the wrong window. My wife and I specifically as for internal grids on all the windows. What we got was external grids. We caught this right away and asked about that their response was they dont make them in that kind of window. The wife and I decided to eat it as they all looked the same we will work with it. Come to find out that there were a couple broken in the order as well. They took them back no problem. new order comes in and the window we wanted in the first place is what was sent for the replacements. Now Home Depot is saying that they couldn't get ahold of me" which is a lie I called them 6 times and messages to get back ahold of me, and the wife has sent multiple emails" now claiming the case is closed and they are not going to make it right. I am so frustrated with a major company that wont stand behind their service and just flat out lie about everything.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (16 reviews)

    I dropped off my laptop to be fixed. I included its power cord. Their communication was horrible (I…read morehad to be the one to cal them once a week to get status updates) and the repair took three weeks as opposed to one. Once I bought a new power cord and fired up the laptop after their "repair," the laptop was in the exact same state as when I dropped it off (just now missing a power cord!) They said they had to send it out for repair. Hell I can do that myself. In essence, whomever they sent it to was useless.

    I've been here three times for repairs on my Google Pixel 5 device. The first visit, they didn't…read moreseal the phone's back correctly. The second visit, they replaced the wrong part, despite me being extremely clear about the volume button not working. The final visit was to repair the side buttons that were damaged as a result of the first visit. Usually when I call, there's someone who answers the phone and mumbles profusely the entire time. Every time I've been here I've asked them explicitly to email me and they never have. Instead, they have called my phone while it has been in their possession. Needless to say, I'm very disappointed with the lack of basic courtesy at this place, and with the skill of the associates performing repairs. They also "required" my PIN code to perform a hardware repair "to run diagnostics required by Google". I checked with Google and they told me this was not true, is a big deal, and will be reported because my data privacy and security have been breached. I feel violated, and I also feel bad for all the less tech savvy customers who are unfortunate enough to deal with this place. Want to succeed? Stop hiring kids out of high school and learn how to email your customers when their devices are ready to be picked up. Figure out how to train your employees. I noticed after the third visit that they didn't reinstall both bottom speakers on my phone and Google will be replacing the entire device since the techs here are clearly incompetent. This place is such a disaster.

    Frevert True Value Hardware - hardware - Updated May 2026

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