just had Alex deliver a new Weber gas grill to my home in Blue Springs. He was absolutely the best…read more- kind, professional, and friendly, and went above and beyond by going over various components of the grill and how they worked. Kudos to this fine young man for a job well done.

Stopped in to grab a few items and was helped by Tommy, sales associate. He was very professional…read morewell groomed and was very knowledgeable. His help was greatly appreciated.

During Black Friday I was able to purchase quite a few Ryobi brand tools with quick delivery…read moreoptions even in snowy conditions!

Our family tradition is to purchase our live Christmas tree the day after Thanksgiving and decorate…read moreour home. At 6:00 pm on Black Friday we appeared at this Home Depot to purchase our tree and accessories. The garden center area of the store was empty of staff, save one young woman in a checkout booth engrossed with her cell phone. We chose a tree that we really weren't satisfied with. All of the trees seemed a bit dry and all were scattered about in a rather disorganized fashion. But, it was late and I decided to take the risk and hope the tree was okay. I carried the tree to the counter where the trunks are trimmed, laid it down and went to look for an employee. I found a very nice young women who produced a chain saw to cut the base. I went to the booth to pay for the tree and other items. The first young women set the tree outside on the curb near the booth. There was no netting on the tree as is common for customers to secure cut trees in or on their vehicles. After paying I went to find the young woman who helped with cutting the base. I asked if she could net the tree. "Oh, we're out of that netting stuff." I asked what we were supposed to do. Shrugged shoulders. I decided to take my chances tying the tree on top of my station wagon, so I looked for rope that is usually available for the job. Seeing none I went back to to the booth. The young woman enamored with her phone looked up. "Can you tell me where I can find rope or cord to tie the tree on the car?" She replied "I don't know anything about cords," and went back to her phone. Exasperated, I asked if this was the first Christmas tree they had sold today. She shrugged her shoulders and went back to her phone. After consulting with my wife I decided to just get a refund on everything and go somewhere else. I carried the tree back into the store and to the booth with the cell phone aficionado. "I'm just going to refund everything and go somewhere else". She pointed toward the entrance to the main store and said I would need to carry it all to customer service to get a refund. Then, back to her phone. I carried the tree into the main part of the store. My wife followed with the other items. We passed the first young woman who had helped before. I explained that things weren't working and I needed a refund. She suggested I go to the booth that had the cell phone girl. I replied that Cell Phone Girl was sending us to customer service. The look on her face mirrored my growing frustration. I lugged the tree through the store aisles to the customer service booth and joined the line. While standing in the customer service line (holding a tree!) no less than six Home Depot employees walked around me, totaling ignoring a man holding a tree. When I joined the line there were three stations open. Before I got to the front, two of the employees left the help stations to join another young employee sorting returned items. After 20 minutes I approached the front of the line. The lone customer service person yelled to me, "You should take that to the registers if you are ready to check out." I explained that I was returning everything and asked if a manager was available. "No, I'm sorry, they're in the back unloading a truck." After some head scratching the young employees figured out how to refund a Christmas tree and other items. Over an hour after entering the store our family departed with no Christmas tree. I understand that our country is in an employment crisis. In all my time in the store I didn't see anyone who looked to be over 25, in charge of anything, concerned about the customers needs, or caring at all about the reputation of the business. It is important to consider that this was a simple purchase from a major national retailer on one of the principal sales days of the year at an hour that should be prime business time. It is obvious that these employees are not trained, nor have they obviously been inspired to have any concern for their customers. I have done business with Home Depot for decades, but this will be my last visit to this Merriam location.

They need to quit hiring teenagers who don't know what they're doing. Beyond unhelpful and unable…read moreto understand basic requests. I went in to ask for a basic item and all three children looked at me like I was from another planet. And they wonder why this business is going under.

Cool store, friendly staff and the place has character. Prices are quite cheap as well.read more

Geeat quality product. The staff is excellent. Always knowledgeable about their products and what…read moreyour needs are. 5 stars

Stopped in for paint and was greeted with smile. Received quick friendly and knowledgeable service!…read more Worth a shout out!!!

Neighborhood hardware store that offers very personable service. It's quite small in sense that…read moreshelves are full of merchandise and every foot of space has purpose. The aisles have room to walk and view both sides but very stocked. Manny helped me find the item I was looking for and even recommended which was best for space. Such good customer service.

I'm not a fan of the color beige, but I have a special kind of hatred reserved for liver brown…read more Guess what color our walls are in our new rental? Guess what color our (partial, thank GOD) carpet is? Liver brown walls. Beige carpeting. PUKE. Side note: I have fantasies of ripping up that hideous carpet in the bedrooms and finding decent real wood floors. But that's besides the point. When you've got a serious paint job pending, you can't trust Home Depot. Let's be real, the folks working in that department would just as soon sell you a half gallon of pure crap paint that isn't even going to color your walls (case in point: last year, we bought an inexpensive half gallon of dark red...five coats and tons of streaks later, we had to do a dark wash over it). When we walked into SW this weekend, after agonizing for a month over our color scheme (we are obsessive), we settled on a metallic gold for the dining room that comes right off of our living room, which we planned on making a metallic red. How does one do the metallic thing? You buy a special treatment. The guy working there knew his shit. He pointed us in the right direction of just what we needed and we walked out of there not too long after with just what we wanted. It was a breeze. Paint buying is never a breeze for me. I've gotta give credit where credit is due. The only caveat: I'd avoid buying your supplies here if you can. Blow your load on getting that high quality paint (SW is expensive especially for dark and metallic paints), and save money by buying brushes, rollers, tape, etc. at the hardware store.

When we first pulled up to meet our realtor at what would be our first home, I thought, "blecchh."…read moreBefore getting out of the car I'd named the house Colonel Mustard because of it's dark, unflattering mustard color. Flash forward a bit and we're ready to get this thing painted, but first the never ending process of color swatches. This little store is easy to access next to Sunfresh (Unfresh?) in Westport. People are friendly and mix up color samples with the snap of a finger. Their paints are known for quality as well, so all good things. The only problem for me is that the little color card samples you get look almost NOTHING like the paint. It's probably about 75% accurate which isn't ideal when you're comparing ivory and bone and you feel like you should win something if you can find the difference in those versus eggshell and moonlight. Either way, my old man rant of color swatches is over because again the actual paint samples are what you need anyways and those are well-priced and easy to get.

5 big stars for the help with a gun safe from Casi She was very helpful and found the only one in…read moreour area

Seriously the worst customer service I've ever had! Will never be back, we literally needed help…read moreloading a water trough the guy just sat back and watched wouldn't help would t give us suggestions on what to do, I'm five foot tall, I just needed someone a little taller to guide me! Never again will I do business here!!

These people seriously need to consider how they handle their customers. No clue whether or not the…read moreold man who helped me was the owner or just worked there but he was in a foul mood when I got there and talked to me like I was some kind of kid. All I needed was a key made that my land lord already paid for earlier. When I mentioned this right as he was ringing me up, he proceeded to give me a lecture about why I didn't bring this up before the transaction. He knew someone was coming from my apartment complex and he could have asked. At least if he forgot, he could have been a lot nicer. This guy has no clue how to interact with people. I have heard similar stories from others in the area as well. Sorry dude I made you press two extra frickin buttons to cancel the transaction. If you live in the area, do yourself a favor and drive the extra time to either a Lowes or Home Depot where you get real customer service.

Best service i have received at any place like this. In big box stores you can't find someone to…read morehelp you. I was greeted at the door and helped the entire time! Awesome experience!!!