Order: 4+ lbs assorted whole hops
I have ordered from this company for the past 3 years. This year, the service has been terrible. My order took over a week to arrive even though I paid a premium for 3 day shipping. Hops are temperature sensative and I expedited my order to avoid unnecessary exposure to the current warm temperatures. Their website says to allow up to 2 days to process orders (?). Even factoring the extra 2 days, my shipment was very late. I contacted the company; they told me that they need to"update the page as [they] are currently not living up to 48 hrs. processing time as everybody is ordering now that the new harvest has come in." Of course; I understand. However, their site was/is not updated, and therefore I wasted $ on expedited shipping they never provided. The tone of the email was dismissive. I will order from Hops Direct instead in the future.
Ben read more