Duff is an old school craftsman. He takes his time and has a long list of happy customers. He has…read moredone two car interiors for me almost 15 years ago and remembered me when I called to get some matching fabric.

Reasonably priced & great work - not sure whether to trust when you walk in, as there's old stuff…read moreeverywhere - I think much was inherited from a previous generation. And there may be an occasional closure but Duff will pick the phone up if they're open. Great guy and a great business from my experience (boat/hoist covers etc)

I found CJ via word of mouth. I had dresses needing alteration at the neckline and arm for…read moreupcoming weddings. I had taken them to another tailor recommended to me. He fitted me well, then subcontracted the dresses to a woman who did the sort of job I would have done in a hurry (seams folded over, not cut and sewn, etc.). I was appalled. CJ was amazing! She did exactly what I needed at the same price I had paid for the bad job (and way less than the alternatives). I then asked her to alter my husband's slacks and jacket. Again, a beautiful job. Don't be put off by the fact that she is located in a house downtown (or that she has a room full of fabric). Her work is excellent and prices reasonable -- and she has a great temperament.

Ms Jenkins is wonderful. So nice and great prices. She took an old dress I don't wear and added the…read morefabric as a lining to my Jean jacket. I love it.

I needed champagne glasses engraved somewhat last minute. I contacted Specialty Trophy & Awards and…read morethey were incredibly understanding & accommodating! The owner even sent me several proofs and happily made all the changes I requested. I felt horrible asking for changes (she did exactly what I had asked for, it turned out I didn't like what I asked for), but she kept telling me that it's too important of an occasion, they HAD to be perfect! That was very comforting! She even worked on them, sending me proofs well after hours! The next day they were closed, but she took them to her other business and let me pick them up there. Did I mention ACCOMMODATING??? The price was way lower than I expected for such quality work and amazing service. I am thankful and grateful!

The people here were inconsiderate and unprofessional. They tried to explain their inappropriate…read morebehavior and terrible customer service on being overwhelmed with the busy season. There is no excuse for their level of rudeness. I will never go here again.

I've had stockings embroidered here two years in a row! Gina is fast and good. I've been very happy…read morewith the outcome with reasonable prices! Thanks again!

Could not be more pleased. Fred got the job done, right here in the liviingroom ( a wonky wing back…read morerecliner), was very professioal, courteous, prompt and good communcation. Great price too. Would highly recommend! Cathy B., Syracuse NY

Fred showed up on time, fixed my RV recliner (1st for him). Made it look like he been working on…read moreRV furniture for years, amazing. I'm keeping this number and would recommend him to anybody needing any type of furniture repair, thanks Fred!

They can take Fed Ex packages, etc. Sometimes the line gets backed up. And if you need to step off…read moreto the side to complete something, like fill out a label, they will move on to the next person, proceed at a slow pace, and completely turn a blind eye to you, even if you need to just hand them a completed item. That can feel very frustrating. But there is absolutely no multitasking and no sense of urgency to get you out the door. That being said, it's nice to have this service available in Cortland. Just don't be in a hurry.

When we were purchasing our new home, we found out that JB was the company the previous owner dealt…read morewith. We were going to stay with our current fuel company but the woman I talked with at the Cortland office that was so helpful and offered us "new client" pricing that we decided to go with JB. They sent someone to come over the day we moved in to check the lines, etc., and gave us an overview of what to expect going forth. So far they've been great to deal with!! Beth B.

They were one of the most difficult places I've ever had to deal with. There's one lady that…read moreanswers the phone that has absolutely no clue what's actually going on or just doesn't care about her job whatsoever. When I got my propane tank dropped off the girl that has absolutely no clue what she's doing told me in 3 days someone would come and fill it up fully, it was over a week later that someone actually did show up to fill it which wasn't a big deal but I had never had a big propane tank like that so I had no clue how long the starter amount they put in there would last and it was the dead of winter so it was nerve racking. After they come and fill it fully they give you your bill which, as what the clueless lady said, should've been just about 200-220. The bill was over 100 dollars more than the price I was told it would be and when I called they were acting like I was crazy because "the price on propane fluctuates". However the only reason I gave two stars is because they did fix the bill for me and gave me the amount I was told it would've been, them fixing it however caused a whole new set of problems. Fixing the bill took them over a month and I kept calling about it and kept being told it wasn't done yet and that they'd send me the bill which I never ended up getting. The only reason I knew it was finally fixed is when they finally called me OVER a month later and asked me when I was planning to pay the new balance like I was the one who was taking forever. Keep in mind I never got anything in the mail about and I called many times to check up on when I would get the new bill and was told that they were working on it and to wait until I received the bill in the mail. The only semi decent thing about that was they let me pay over the phone which they wouldn't let me do the entire time they were "working on it" I'm sorry but I refuse to believe it took them an entire month to fix my bill. And lastly I called them at maybe the second week of April and asked them to come pick my propane tank, I asked when it would be picked up and was basically told " that's not how it works they get to it when they are in the area". I'm 20 minutes from Cortland and pass where they reside nearly daily and I'm in a campground full of people who specifically get propane tanks through JB Smith but okay fine I can understand not making a special trip. I asked for an estimated time they'd be in the area because I wanted to be here when they picked it up and she looked it up and said they'll be there and should be able to pick it up in a week. Over a week passes and I haven't been called or notified in any way why no one has shown up so I call and I get the same damn girl who could care less and she tells me that almost ALL of their trucks broke down and they're having this huge problem and I'm like okay that's fine when will they be coming now. she tells me some specific day within the week that I can't remember now and guess what no one come yet again. From the very first time I called it's been around 2 and 1/2- 3 weeks and I'm about to be moving so I called today and got someone who actually knows what they're doing and I explain how long it's been and that I'm leaving and you know what she says , we can have someone over there this afternoon. THIS AFTERNOON. Like seriously has it been that easy from that start. An hour after that phone call someone is here picking up my propane tank. Except now, I don't know if they have a policy where they don't hook back up your own propane tanks but, I'm now left with figuring out how to put it back together and make sure it's not leaking alone. They are the sole reason I will not be winter camping again. The only time I enjoyed anything about JB Smith is after I finally got them paid and I wasn't having to call them or deal with them at all and I had a propane tank I didn't need to fill for 3 months and could use without worry. Worst experience ever.

Fantastic, family run and owned company in the Ithaca area…read more Was referred to them by our next door neighbor who also had drainage/excavation work done. Very communicative, experienced and fair priced. Gave a free estimate after seeing the proposed project, taking measurements and running the numbers. Completed work within 1 week. Tied all of our gutter downspouts together and ran to daylight away from the house. Also fixed/replaced an existing drainage pipe as well as extended a sump pump line. Lastly, they hauled some pruning we'd done ourselves and properly disposed of it. Can't say enough good things about David and his son Zach.

Dave and his son came out to our house full of enthusiasm and advice. We have potentially hired…read morethem to do a number of jobs on our property. We are awaiting the estimate. If they do take on the work I'll definitely rate them on Yelp once it's completed.