Really Bad owner, inexperienced and inept crafting and repair. Used to be a great store, now not in…read moreany way is that so. Go Anywhere Else, don't shortchange yourself and save the heartache by avoiding this store like the plague. They don't even speak English.

Very mean customer service!! I would not recommend!! save your time and money by going to a local…read morejeweler who will care about your preferences and support your community!! They judged what we wanted and called it ugly!!!

Great customer service. I had a bracelet repaired and sized here about a year ago. Neil did a great…read morejob on it. Took it in today because the clasp hook got bent. I told him I would come back for it later. He took the bracelet and fixed the clasp, but told me it was worn and that is why it bent easily. I was in and out in 5 minutes and there was no charge. Thanks Neil, great customer service.

Would not recommend. Save your money and spend it at another store. Extremely rude unhelpful and…read moretreated us with disrespect.

If I could give zero stars, I would. I bought a custom ring for my mom that fell apart twice…read more Instead of fixing it under warranty, staff pressured her into buying a replacement -- over $600 out of pocket. Then they tried to charge another $700 at pickup, with no explanation. That amount kept changing until it mysteriously dropped to $0. We were told by John, the store manager, we'd get her original ring and a refund -- then later told the opposite by Kenna the assistant manager (who wasn't even there when we spoke to John). Rude, dishonest, and incredibly unprofessional. Save yourself the stress and go anywhere else.

I've been purchasing jewelry from Kay's for almost 2 decades now. Even my wedding ring was…read morepurchased from here. For our 17th anniversary my husband purchased me another ring I had my eye on for some time. It was not available in store so an employee had to order it from online and have it shipped to the store. She sized my finger and placed the order on 12/12/23. She then told us it would be here the week after Christmas which I thought was a decent amount of time. However, that week passed as well as many others. We stopped by to check in after 7 weeks had passed and no call from Kay's. The interaction with staff was strange to say the least. They had a hard time locating our account and acted like they were trying to hide or cover up an employee's mistake and after several minutes, we were finally told it would be yet another week due to the stones falling out while they sent it to be sized... why not just order it in my size originally?? After 8 long weeks, I finally got my ring... wore it for 4 days and two stones fell out. Took it back to Kay's and they said it would be a month before it was fixed and ready. So in the 3 months of purchasing this ring, I was only able to wear it for 4 days! Awful experience at this location. They don't seem honest at all. Also, in the past when shopping at Kay's the women are typically dressed up, have their hair and makeup done etc. in order to look professional and presentable. The women who work here, look as if they work at Walmart. Very strange experience and sad that jewelry I've purchased from Amazon has lasted longer. This will have been our last purchase, as we will now take our business elsewhere

I bought 100% genuine natural sapphire, (lab grown available but not for me at this purchase), stud…read moreearrings in sterling silver for a BFF's 70th. Affordable special order that was ready quicker than guaranteed. Turned out great. She loves them. Just in case, I have her the proof of purchase, she lives in a different State). Very helpful staff in Nampa ID! I'm thrilled and will go again.

Do not take your rings to be fixed or sized at Jensen jewelry. I took a ring to be sized up two…read moresizes. I went in three times after I picked it up because I was not happy with the fit. I was not given any advice, except to buy a band because it was too top-heavy. Basically I felt they were tryin to get me to buy a band there. I was never offered to have it resized or any resolution. I then took it elsewhere to two other stores and they showed me that it was sized at 9.5. Jensen sized it wrong. I paid $219 at Jensen jewelry to get a ring sized that wasn't the right size. After I complained to them in an email They offered me $45. I was also told I had waited too long to have a resolution to the problem. It had been two months and I had been in the store 3 times trying to get it fixed. The manager of the store was the one that did not offer any help in the store. I filled a complaint with the BBB. I understand I can't get a full refund but half is more then responsible when they are the ones that sized it wrong. I trust the other two stores that had the sizing correct. The manager tried to discredit them I would not trust them to do any work on any jewelry or buy jewelry there.

I took my wedding ring into this shop after a bad experience at another local repair shop. The…read morepeople in this shop were extremely nice and understood exactly the service I was looking for. The ring was repaired to exactly the condition I was looking for. They were polite, understanding and there was no hard sell involved which I appreciate. They understand that jewelry is much more than pretty bobbles, they mean something deeply to the owner. I highly recommend this business to anyone looking for good service at a very fair price.

Carl is a pleasure to work with! He has made my dreams come true with all my jewelry projects! He…read moreworks with your schedule and even makes home visits!!! His prices are very affordable and fair! I highly, highly recommend Carl!

I've been here twice for cleanings and repair for either my wedding ring or anniversary ring, and…read moreI'm very impressed by the staff and their work. My wedding ring, which was a custom ring, lost one of the diamonds (fortunately I found it), and it turned out the tips needed to be repaired. I assume that's why it didn't hold that diamond in place. Not only did they do a fantastic job on the repair, but cleaned it until it shined like it did decades ago! At the time, they told me that my other ring would eventually need the tips done, too, as they wear over time. I put it off over a year, but last year, decided to get it done, and I'm glad I did. Now, my rings are both in good shape, and I don't have to worry about losing a diamond again! The staff was very friendly, and answered all of my questions. They will definitely be my jeweler of choice in the future. I highly recommend them.

Complete cooperation and review of more selections. Also let me return to purchase a more valuable…read morepiece.

Nice and friendly people. Very helpful if you are looking for the most important item of your life.read more

Excellent service and beautiful pieces! We are pleased with the earrings we bought for our nieces,…read moreand my husband's wedding band. Very personalized and friendly service!