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Frequency 13

5.0 (2 reviews)
Open • 11:00 am - 7:00 pm

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Kay Jewelers - Store hours, not lunch hours!

Kay Jewelers

2.6(14 reviews)
1.0 mi
•$$$

If I could give zero stars, I would. I bought a custom ring for my mom that fell apart twice…read more Instead of fixing it under warranty, staff pressured her into buying a replacement -- over $600 out of pocket. Then they tried to charge another $700 at pickup, with no explanation. That amount kept changing until it mysteriously dropped to $0. We were told by John, the store manager, we'd get her original ring and a refund -- then later told the opposite by Kenna the assistant manager (who wasn't even there when we spoke to John). Rude, dishonest, and incredibly unprofessional. Save yourself the stress and go anywhere else.

I've been purchasing jewelry from Kay's for almost 2 decades now. Even my wedding ring was…read morepurchased from here. For our 17th anniversary my husband purchased me another ring I had my eye on for some time. It was not available in store so an employee had to order it from online and have it shipped to the store. She sized my finger and placed the order on 12/12/23. She then told us it would be here the week after Christmas which I thought was a decent amount of time. However, that week passed as well as many others. We stopped by to check in after 7 weeks had passed and no call from Kay's. The interaction with staff was strange to say the least. They had a hard time locating our account and acted like they were trying to hide or cover up an employee's mistake and after several minutes, we were finally told it would be yet another week due to the stones falling out while they sent it to be sized... why not just order it in my size originally?? After 8 long weeks, I finally got my ring... wore it for 4 days and two stones fell out. Took it back to Kay's and they said it would be a month before it was fixed and ready. So in the 3 months of purchasing this ring, I was only able to wear it for 4 days! Awful experience at this location. They don't seem honest at all. Also, in the past when shopping at Kay's the women are typically dressed up, have their hair and makeup done etc. in order to look professional and presentable. The women who work here, look as if they work at Walmart. Very strange experience and sad that jewelry I've purchased from Amazon has lasted longer. This will have been our last purchase, as we will now take our business elsewhere

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Kay Jewelers
Kay Jewelers - They cleaned my ring for free and it took not even two minutes! Great staff and service!

They cleaned my ring for free and it took not even two minutes! Great staff and service!

Kay Jewelers

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Jensen Jewelers

Jensen Jewelers

3.0(4 reviews)
1.1 mi

I bought 100% genuine natural sapphire, (lab grown available but not for me at this purchase), stud…read moreearrings in sterling silver for a BFF's 70th. Affordable special order that was ready quicker than guaranteed. Turned out great. She loves them. Just in case, I have her the proof of purchase, she lives in a different State). Very helpful staff in Nampa ID! I'm thrilled and will go again.

Do not take your rings to be fixed or sized at Jensen jewelry. I took a ring to be sized up two…read moresizes. I went in three times after I picked it up because I was not happy with the fit. I was not given any advice, except to buy a band because it was too top-heavy. Basically I felt they were tryin to get me to buy a band there. I was never offered to have it resized or any resolution. I then took it elsewhere to two other stores and they showed me that it was sized at 9.5. Jensen sized it wrong. I paid $219 at Jensen jewelry to get a ring sized that wasn't the right size. After I complained to them in an email They offered me $45. I was also told I had waited too long to have a resolution to the problem. It had been two months and I had been in the store 3 times trying to get it fixed. The manager of the store was the one that did not offer any help in the store. I filled a complaint with the BBB. I understand I can't get a full refund but half is more then responsible when they are the ones that sized it wrong. I trust the other two stores that had the sizing correct. The manager tried to discredit them I would not trust them to do any work on any jewelry or buy jewelry there.

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Jensen Jewelers
Jensen Jewelers
Jensen Jewelers

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Frequency 13 - jewelry - Updated May 2026

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