I just held my wedding reception here this past weekend. The event had it's good and bad about it, as any party does. The reason I a rating the event a 2 and not a 3 or 4, is because of the costumer service from the employees. The woman who runs the events, Peggy, is nice, but set in her ways. As things go when dealing with older people, I realize patience are important, but it took about a week to get my first phone call answered. I had to completely re-arrange my schedule whenever I had to meet with her, because she is only in 2 hours a day Monday - Friday. I asked that I be contacted when the napkins came in so that I may pick them up to fold them ahead of time, since decoration time is of the essence. I had to call the day before the event to check, since I was never given a call when they came in. And I was asked to hold on for about 10 minutes while she sat and texted someone. When I came to pick up the napkins.
I was given 3 options for catering to choose from, the first I didn't see much information on that made me really want to go through them. The next was Royal Raspberry. I gave the lady a call and she was very rude. We had to change venues 6 weeks before the event, so I already was stressed about looking for new EVERYTHING, but then she scoffed at me when I told her where the event was going to be held. Then I was quoted 10,000 for 200 people. The food was nothing like what I was looking for. Who would require you to use a caterer that doesn't even want to service that venue, she told me to go somewhere else (closer to her location). Obviously that being said, I opted for the third option for catering. I am really happy I did, I will be reviewing him soon (Daniel - from Dina's Restaurant, Fremont, CA). Everyone was so happy with the food.
I'm sure the younger crowd didn't care, but the young woman working the bar was dressed really inappropriate for the event, She looked like she was going to a club, with most of her back and chest showing, and cut up jeans. She was nice, but a little too hoochy for the event. I had to tell them it was time for our toast, since they hadn't prepped it at the time that my schedule said. I asked that last call be at 9:45 (on our schedule that they had a printed copy of), and they were still serving drinks at 10:20 when we were supposed to be out by 10:30. Seriously?!?!
We had a group of about 200 people who ended up attending (250 was planned for), a large handful being children (this was disclosed prior to the event), at some point in the evening a child broke a clay pot that was sitting in the backyard area (there goes some of my deposit). Why would you leave an unplugged soda machine/fridge, a medium clay pot, and a few other large random items out in the middle of the patio, when you know you have an event that will be utilizing that space? Also why would you disclose there is a playground for child use, but not unlock it for them to use?
Security was standing by the bar chatting with the guests the whole time, talking about going to the bar with my guests after the reception. Really?!?! just really?!?! I don't understand....
The price was right for the space and services provided, and I found a new caterer that I am really happy with because of this experience, I will be reviewing him soon (Daniel - from Dina's Restaurant, Fremont, CA). I know that all of my guests were happy with the event (since they don't see the fine details that I was looking/ hoping for) read more