Love this dentist, it treats kids well and parents in a very respectful way and has great service…read more My mom been taking me for a while and I love it so much and when u check in all u say is your name for the appointment and u wait only like 2 to 5 min and then the office people are so nice and polite yaw will have no problem

Overall we have always had a good experience. The women are always very respectful. The wait was a…read morelittle too long, and people went in before me even though I had an appointment. That's really my only issue. The office is clean; they do have a lot of traffic. Considering-- it's kept pretty decent.

Beware, they will bill your insurance for services not rendered and if you cancel a service and…read morefuture appointment that you already paid money towards, they will only give you back %26 of what they should. I got a tooth extracted $344 and paid half the price for a bridge, total of $1255. I was supposed to go back 3 weeks later and would have paid another $1250 to get bridge installed. I cancelled 3 days after my first appointment and asks for a refund for the remaining $900 since I wasn't going to be getting the bridge after all. 10 1/2 weeks later, after calling the office over 25 times and getting the run around from every person I spoke to, they were only going to refund me $285. They billed my insurance for the bridge immediately after the initial visit, even though they weren't going to give it to me for another 3 weeks and didn't bill my insurance for the actual tooth extraction, even though that's what they actually did during my visit. The dentist gave me 5 shots for the tooth extraction and then asks me which tooth he was supposed to pull, after I could even feel my face. Do not go to this location, there are other dentist in Victoria, explore then first. I will be filling a complaint with the BBB as well

Upon my arrival I was greeted with a smile, and the visit was fast and the kids enjoyed it. Thank…read moreyou very much. I will recommend to anyone in the future.

Very very disappointed in this establishment seeing as I put some much trust and money into them…read more My first visit was a consultation for a broken tooth that ended up having to be extracted during that appointment I did cry because I'm only 20 and that was my second time needing a extraction on a molar tooth (the first time at this specific dental office). The people who were working on me as well as in the office seemed very understanding and and nice and I felt bad for crying about worrying about paying for my first extraction there which was around $500 (I don't have dental insurance) anyways during that appointment my dentist noticed another tooth about two teeth behind that one had some issues and that I would need a filling he told me if I didn't get the filling soon that I would need it extracted as well so I got that appointment set up and got on a payment plan for that one (around $360) this was about three months ago and that filling has since fallen out while brushing my teeth but during my appointment to the first filling I was told the same tooth on the opposite side of my mouth had the same issue "but not nearly as bad and that it would cost much less" it was around $260 for that one and it failed within 3 days I was in extreme pain and went back in which is when they told me it had failed and that I had an infection (later ended up in the emergency)and that I would have to have it extracted during this interaction my dentist admitted he made a mistake by never x raying that tooth and that he could transfer the $260 I paid for the filling over to the extraction and that I could just pay the remainder but when I asked for a refund they said they would call to work it out with me ( I have never received a call from them since) they prescribed me a antibiotic and I told them I was going to try and get another opinion and I went to a new dentist and found a way to get a root canal on that tooth the dentist office who did the root canal has told me they could never get ahold of the old dentist office and when we went in to talk to them they said nobody was there to help us and they would have someone call back (we have still yet to receive any sort of phone call) I am still paying on the first filling that failed and I also found out in the emergency room that the antibiotics they prescribed me were generally used for people with chlamydia and lung infection (what a very shocked and confused nurse told me)which is why I was only getting worse and ended up in the er. I'm still paying this place to this day and can't get a call back.

The dentist took a look at my teeth and said the mouth looked fine. There was a tooth that had to…read morebe removed on my next visit. Additionally, I was told there was an invoice of 300.00 or so, and I did not owe anything When my insurance company got the actual, there was an additional 150.00 added, and now they also want me to send more money. 450.00 for a tooth cleaning? NO

Dr. Swannick used to be a wonderful dentist. His receptionist however has always been very cold and…read morequite rude. I feel however that doctor swannack has simply gotten too old to be doing what he's doing. He sends people to other dentists when he's unable to finish treatment

If I could give this place 0 stars I would. I had an Invisalign case started March of 2019, then…read morecovid hit, so they refused to continue my treatment plan and just give me the retainers. Now, 2 years later they refuse to answer my calls and have accused me of not paying for anything bc they are so f*cling unorganized. I wouldn't wish this shit hole my worst enemy.

Really disappointed with Sun Orthodontix. They are in no way honoring the great 40 years of service…read moreprovided by Dr. Ernst as they advertise on their website. In the past four months we have experienced a change in doctors where the second doctor told us she would need to reverse the expansion done by the first doctor, delayed appointments 45 minutes in the waiting room, and now part of the appliance has come loose ( no fault of the child). Called the office and they can't schedule an appointment for another 24 hours on a week day. Well they could see her at 4:15 but they don't schedule damage repair appointments after 4:00. Checked for a contact on line and there is no email address or phone number listed other than the local phone number which will direct you back to the same person that is not helping. Wish I had not paid so much up front. I wrongly assumed we would get the same service we had for our other child with Dr. Ernst. If your looking for an orthdontist in Victoria...look somewhere else.

dr was more concerned about me smoking and telling me I needed to stop versus fixing my teeth. I am…read morediabetic on certain medications it's more than just my smoking and I'm not a baby where I need to be counseled on my smoking that's not what my insurance nor I pay for.my insurance and I pay your just supposed to do the job. then he says we need to remove ALL my teeth and then said we can keep the front ones and that i would figuire out a way to chew.very rude. Do not go here my husband and I will go elsewhere

From the owner: Crossroads Dental of Victoria is your premier clinic, meeting all oral care needs with…read morecomprehensive care. Dr. Matthew Simmons, our compassionate and friendly dentist in Victoria, TX, treats patients of all ages with high-quality dental services. Our treatments include routine dental care, fillings, sealants, and kid-friendly dentistry to keep teeth and gums healthy for life. To address misalignments, gaps, and bite problems, we offer age-appropriate orthodontics, comprising Invisalign and braces. From teeth whitening to treatment for cracked teeth or other dental emergencies, we cover many areas to enhance a smile's appearance and health. Trust our Victoria dentist to deliver quality dental care in the 77904 and surrounding areas.