I was connected with Michelle Lagenour to shop auto insurance. I had recently got into an accident. I was denied by 3 companies before I got Michelle. I just knew this was going to be my 4th denial. She assured me that I would get coverage. She offered me a full coverage that was really affordable. When she asked me for my card number, I thought it was to good to be true. I thought I was going to get scammed. But I didn't. It's actually legit. I'm so glad I answered the call from Michelle. She made a bad situation into a great situation. Thank you Michelle!!! I appreciate you read more

Got insurance through them Ciara was so helpful! Super easy to start at a great price ! If you're looking for good helpful people and insurance to fit your budget. I suggest you use Freeway! read more

Michelle M. Lagenour Set up my insurance policy and was not transparent when doing so . I contacted her several times through email, text message and phone to resolve my issue and was ignored . I was told I would be called back several times and was never called back . When signing up I was told the amount I paid included my first month's bill and I made it very clear on what date I could make my payments every month. I signed up November 21st and was not expecting a bill until December 21st. I received a text message saying my first months bill was due December 11th which is before what I had agreed on and not a full month of insurance. When I tried to resolve this with her instead of trying to fix the issue she suggested I just pay a late fee every month for her error. When I told her I would not agree to that she said she would speak to the manager of the insurance company Monday to resolve this to get my payment moved to what I had agreed on .I have not received a call back from her and it is now Thursday and I am being avoided .She briefly answered the phone yesterday and said she was in a meeting and would call me right back and did not . I sent her a text about a hour later and could see she viewed it and was just ignoring me. Very unprofessional. read more

Freeway Insurance - Auto Insurance Near Me - Stockton, California

This company is a scam and totally leave you hanging after they've collected all their bogus add on fees when starting up your plan. Terrible customer service and response times. Touby Vang is a scam artist and only cares about collecting 3rd party fees. You are better off starting a policy directly with the main company (Progressive, etc). Less fees and similar payments. STAY AWAY!!!! read more

I went in to get a quote and I assisted by Michelle. Not only did Michelle take her time making sure all my information was correct. She thoroughly explained the different policies and answer all the questions I had. She was very transparent about the price, and she didn't pressure me into getting an insurance policy. Overall, I had a great experience and will be returning! read more

I was charged more than my policy cost in broker's fees, and when trying to dispute it they hung up on me mid sentence. Twice. And it's not like I was being rude and got hung up on, I literally only got one sentence in both times. Only writing a review to warn people if you have any problem with your policy, you won't be able to contact them about it. read more

Waste of time and money! They do not help with anything! I had proof of everything for my claim, and they started questioning me about who lives in my household! This is car insurance not rental insurance! The customer service representatives are rude, it feels like I don't even have insurance read more

Poor customer service! Doesn't want to hey and no way to get in touch with a human being

Most Horrible company i have ever dealt with. I simply wanted to add a vehicle and take old one off because i traded it in, they wanted to charge me $100 to simply to make the change. I walked out of the office and basically said they were full of shit. I called corporate to complain to which they refurred me to the Trinity Park way office, well after looking for it for 30 minutes i found out it had closed down. Called corperate back to let them know they need to work on getting it together and the lady i talked to hung up on me. This place is a broker ! Horrible horrible horrible The place they got me a policy with is shit too, Stonewood insurance... going to leave their review next. read more

Recently found out my driver's license was suspended for a traffic accident I had several years ago when someone hit me and I had no insurance at the time. I came in for an sr-22, but had no idea about what this was and I was very stressed out about it. I worked with the branch manager, Doneatha Ruvalcuba. She spent the time with me explaining what the was going on and walked me through the whole process. She was very patient, kind, and informative. She reassured me that I would not have any issues at the DMV regarding having my license taken off suspension. And, I did not have any issues at the DMV. I feel I got a very reasonable deal on the sr-22. And, she was very adamant about if I had any other questions s or issues to call or come see her anytime. I highly reccomend Freeway Insurance on Pershing/March Lane for any insurance business someone may have. read more

We went in to get my boyfriend insurance for his car after looking at a few different insurance companies and I am so happy we found this place!! Not only did Javier get everything going quickly and professionally he got us in and out with insurance cards in hand in less than an 45min. Thank you again Javier, we appreciate you! read more

Went it to make some changes to my policy and Javier was awesome ! Great personality, and beyond helpful.!

Go anywhere else but here they connected me to infinity insurance and they sucked! Literally after only one month I cancelled my policy because of how rude all the customer service was. Going with progressive now plus they are actually CHEAPER than these other unknown insurance company! read more

I had a great experience the branch manager Doeneatha was very helpful very patient and had a great customer service will definitely be recommending this branch and location to all my friends and family read more

Black lady really rude over the phone and in person. Makes people wait for no reason she's all laughing on her phone. Very rude to Mexican customers. I asked her if there's a Spanish person to talk to my dad about his insurance and all she said you don't speak English? With fu**ing attitude. read more

I went in to get a quote on car insurance and Javier found me the lowest prices for my situation. He is very profesional and kind. I will definitely be telling my friends and family to go there. read more

Donneatha is always great. She knows my name when I come on and great me right away. Shes usually free to help me rihht away but even when she isnt she lets me know she will be with me right away. Never fails to make the customer connection with clients. Much appreciated. Easy process. read more

Great customer service. Javier was very helpful and patient, he answered all my questions and the manager Doneatha was very polite and attentive. read more

Totally disgusted with their customer service representatives at their 800 number. Spoke to two different people that were clueless and rude. I had a policy with them before, but not anymore. read more

One of the best insurance brokers in town. Gave me good affordable insurance. Awesome staff

Went in and came out insured. Doug Freely (probably spelt his name wrong) made it as painless as possible, guided me through the whole policy and answering any question as he went through it. Thanks for the help Doug. read more

WORST INSURANCE TO SIGN UP FOR. All they do is take your money and would not tell you why! So upset that Freeway Insurance connected me with an Agency that does not give a crap about their customers! read more

These guys are bad news. Use Geico. Very unprofessional discrepancies between policies represented on the phone and actual company policies once you arrive on location. Extra, hidden fees. Sales reps seem to want to just get as much money out of you as possible. The whole process is tedious and designed to lure in people that just are not familiar with the insurance landscape. You are far better off using someone else. read more

So far I've been under this company for a month and already my policy has been cancelled. They're not clear on what is going on or can be done. I already paid 300 dollars for what? A headache. read more

I had a very positive experience at this Freeway location; the associates and the manager, Anthony, are super friendly, quick, and helpful. I told them I wanted the basic coverage and they made sure I understood my policy and helped me add uninsured motorists to further protect me. Even with the additional coverage, they still managed to help me save on my insurance premiums. I used to have State Farm paying $500 more a year. Simply put, they were thorough and efficient. And it's also conveniently next door to Da Vinci's. read more

David and Kyle stayed after hours to rewrite my insurance policy. They never once complained and made sure everything was taken care of. Once again excellent customer service provided. Thank you! read more

I just want to thank my broker Francine Fragua for the excellent services we get every time we need to make any kind of changes to my policy... Love the way she is, so friendly she so easy to talk to... If anyone is looking to get great services please visit Francine Fragua at the Mitchell and Whitmore in modesto... We live in Lathrop but we don't mind driving all the way to Modesto... She's always so happy to help you with what ever you need.. Thank you Francine Fragua read more

This place is a SCAM! My mom had her car stolen out the driveway of her home. Since they didn't break the window for door "force entry" they denied the claim. She left the keys in the car to put the dog away. WTF. read more

The service was great and the environment was friendly. Sam did an amazing job at finding what I wanted. Definitely recommend.

Their online quotes aren't accurate. Don't bother filling out the online application. You'll have to do it again over the phone. Matter of fact, just go in person. Doing it over the phone and online is a hassle. I was charged on my card and I still haven't finished the process yet. It's been 2 days going on 3. I was emailed over documents. I filled them out and emailed them back. The associate working with me says she didn't get all the documents. I resent them to her multiple times and haven't heard back since. I pretty pissed because I was expecting to get auto insurance that same day especially since I already paid for it. I feel like my time is being wasted. read more

Anais was very helpful and explained everything. Friendly and professional staff.

I really don't like this place I should have known, I mean they are affiliated with "cost u less insurance" after all. I went just to get liability insurance I called ahead of time to get a quote. They asked me for the year and make of vehicles as everyone knows that's expected so they said $40 a month for both. And I went in to sign up. The manager assisted me. What I don't get is that when it was time to pay he said the total was $193.00 I said "um. Wait a minute let me make a phone call" He's like where are you calling I said to be honest that's too much money for me I will call to get a quote at this other place I used to go to. Then he said let me talk to my manager of he could lower te price he went then came back and said can you pay $150 I still wasn't sure. Then he's like how much do you have? I said I have $100 with me today. I had more just not willing to pay that cheap Insurance that much. Then he's like okay how about $120? And you're all set. I'm like okay how did he go from $193 to $150 to $120 in less than 5 minutes. Sounds like they're just trying to rip people off if they can. Anyway that was my experience, I would suggest going to AAA read more

Terrible Company! they are just out to get rich of your hard working money! they have HUGE hiddne fees for everything! once you are all singed up they make you call customer service for any questions or issues! oh and they have a 400 broker fee and on top of that you have to pay the first month up front!!! do not do business with them!!! read more