I wouldn't use these idiots if they were the last Allstate Agents. I was a fifteen year customer,…read morepaid my premiums on time. All was well until I had to file a claim. You would think 15 years of loyalty would mean something. But not this company. I estimate I must have paid close to $30,000 in premiums over the years, and these people did absolutely nothing to advocate for me. So I asked my agent why would I stay with your company after a 33% rate increase for the next 3 years. This ass had the nerve to say "because we're awesome!" Not in my book.

If I could give negative stars I would. I pay a pretty monthly premium to insure the cars and home…read morefor my family-- this includes Roadside Service.... I called in for tow assistance at 10pm... I was sent a text 3 minutes later stating they were trying to find a provider. 30 minutes later nothing.... So I call back with a tow claim number and provide that information and a new person answers and tells me the exact thing--- but as if I've never called before. The next customer service agent tells me that they will start to look for a toe and will get back to me in 10 to 15 minutes. 30 minutes later, nothing. I called back another customer service person answers the phone and tells me again that they will start to look for someone for a tow and should expect a text back in 10 to 15 minutes. It's now been over two hours and nothing.... Three agents told me they could not find a tow service in the area to pick me up and asked me if they could come out at five in the morning which is about six hours from now. Unacceptable. I called a service on my own and paid for it out of my own pocket. I am now home, 30 miles away from where I was stranded and Allstate has still yet to call me to let me know they have found a tow service. It's pretty odd that I was able to find one on my own but they were not able to. Thank you Allstate for being a great partner.

Kriste was wonderful to work with! She pulled multiple quotes for us for multiple scenarios until…read morewe found the right quote/price for us. She truly went above and beyond to make sure we had the coverage we needed. We cannot recommend her enough!

No words....Kriste and her staff go above and beyond. She assisted us with multiple types of…read moreinsurance and we couldn't be more pleased with what was put together for our family. Kriste is so knowledgeable and friendly. I highly recommend Kriste and her incredible staff.

Recently found out my driver's license was suspended for a traffic accident I had several years ago…read morewhen someone hit me and I had no insurance at the time. I came in for an sr-22, but had no idea about what this was and I was very stressed out about it. I worked with the branch manager, Doneatha Ruvalcuba. She spent the time with me explaining what the was going on and walked me through the whole process. She was very patient, kind, and informative. She reassured me that I would not have any issues at the DMV regarding having my license taken off suspension. And, I did not have any issues at the DMV. I feel I got a very reasonable deal on the sr-22. And, she was very adamant about if I had any other questions s or issues to call or come see her anytime. I highly reccomend Freeway Insurance on Pershing/March Lane for any insurance business someone may have.

I was connected with Michelle Lagenour to shop auto insurance. I had recently got into an accident…read more I was denied by 3 companies before I got Michelle. I just knew this was going to be my 4th denial. She assured me that I would get coverage. She offered me a full coverage that was really affordable. When she asked me for my card number, I thought it was to good to be true. I thought I was going to get scammed. But I didn't. It's actually legit. I'm so glad I answered the call from Michelle. She made a bad situation into a great situation. Thank you Michelle!!! I appreciate you

So far so good.......... I went in and it was all done in 20 minutes. The loan terms are good. The…read morestaff at the Roseville office were very nice and accommodating. My first payment is due July 4th and it will save me enough money to pay this off way sooner than expected. I am happy thus far and don't see that this will change. However, if it does, I will hop back and here and tell you all about it. My guess, you won't be hearing from me again............

Don't get a car loan from here. I purchased a car that's paid off and the owner had the title in…read morehand. But when I went to dmv to register the car under my name they said the bank hadn't filled out the lien release form! I've tried numerous ways to get them to help me but they just give the run around. I've gone to both Manteca and Stockton branches, no one could help. I've called, I've emailed. No one answers, no one cares, no one helps! This is so ridiculous! I literally just need them to fill out a form that says the loan was paid off. I repeat don't get a car loan from them. Even after you've paid it off they'll screw you over and not

My first time ever at this location as I was helping my stepmother get her registration that was…read moredue today we were in and out within about 10 or 15 minutes Tina when we checked in and Teresa, who helped us we're both so friendly and nice. It's a holiday weekend and everyone was in a great mood happy Fourth of July and I will definitely be back to this branch.

Very professional and very helpful. Everytime I go there ,…read moredon't have to wait long. Fast and easy ...now they have more clerks to help and no waiting. Love this place..

Im a local Realtor & sometimes we need same day or late services. This office did not disappoint…read more Alexandra was so knowledgeable on rental policy's and what was needed for my seller to secure her rental. I'm talking 10min phone call. If not for her vast knowledge & expertise with current policy's. My clients move in date would have been delayed another week and her closing was approaching where she had to be out. Alexandra went above and beyond, even emailed the apartments the policy right then and there. Talk about fast turn around time! Will definitely be using their services above the rest.!! If the owner is reading this. Thanks you!!!!

Alexandra "Alex", has made my State Farm experience wonderful. She's exactly the kind of person you…read morewould want to speak to when looking for help! Her energy/positivity is so radiating and contagious! Going into the call I was nervous but she made it really easy and smooth and answered all my questions and even made sure I was confident in my plan. I would definitely recommend Alex to anyone and everyone!

Taken care of once again!! Friendly fast fast service as always. It's been a couple years since…read moreI've reached out but got in a little trouble needed car insurance fast and they handled it immediately for me at an awesome rate!!

Our home and auto insurance carrier is Jeff Kroll--State Farm, and I am so fortunate. Last week, an…read moreuninsured motorist bashed into the back of my car at at red top light (no one was hurt, but much damage was done). When we moved to Stockton 5+ years ago, we were advised by Mr. Kroll and his staff to get "uninsured motorist" coverage added to our car insurance. I understand that our area has a large percentage of uninsured motorists. Thank goodness we purchased the coverage. If we had not, I would now be paying (out of pocket) a HUGE deductible toward getting my car repaired. His office has helped tremendously through this repair process, and in communicating with (and documenting the status of) the driver responsible for the accident. When I took my car in for a repair estimate, guess what? Two other auto owners who had also been "hit" by uninsured drivers were getting estimates on their repairs. The problem is that THEIR insurance agents had never encouraged them to purchase "uninsured motorist" insurance until AFTER their accidents, so they must pay their pricey collision "deductibles" out of their own pockets. One gentleman was so angry that he is suing the uninsured driver in court. I am so grateful that Mr. Kroll and his staff took time in going through our choices when we moved to Stockton, and explained why it is a good idea to get "uninsured motorist" coverage, for a minimal fee. Mr. Kroll and his staff are extremely personable, professional and knowledgable. About two years ago, I discussed with them options for business insurance because a neighboring "county" was requiring that I (a non-resident consultant) have business insurance. State Farm had a product to offer, yet they suggested that I choose, instead, the "neighboring county" insurance plan because the price/value was great, and the plan was quite adequate. Again, I saved money, AND I gained confidence in the "out of county" plan because an unbiased professional who understood the plan took the time to help. Now that's an agent who has your best interests in mind.

We've had Jeff for many years for home, auto insurance. He really helped us deal with a claim that…read morewas not handled properly and got us a fast and accurate resolution which is all we ever want. He is thorough and will take time with you regardless what your issues are with the policy. He knows the policy well and truly takes time with the customer. Just an outstanding agent and office.