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    Freeway Insurance

    5.0 (5 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 2 months ago

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    2 years ago

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    Edgar B.

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    1 year ago

    I came in here and art was amazing! Super patient and listened to what I needed!! I recommend you come by!!

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    Edgar B.

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    2 years ago

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    Edgar B.

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    2 years ago

    Great customer service! I had a panicky moment, reached out to Freeway, Smart move; thank you for the guidance!

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    Edgar B.

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    2 years ago

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    The Insurance Mom - Alison Gordon Insurance Services

    The Insurance Mom - Alison Gordon Insurance Services

    (573 reviews)

    Hollywood Hills West

    My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

    Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

    Farmers Insurance - Michael Sanchez

    Farmers Insurance - Michael Sanchez

    (4 reviews)

    I'm going to echo everyone else's sentiment that you are treated like their most important customer…read morewhen you walk in through the door. I came to Farmer's Insurance purchase new auto and homeowners policies after getting thrown under the bus by my previous insurance company and agency due to some complications. Michael Sanchez carefully listened to my situation and helped me get quotes from multiple companies. What makes him stand out from other agents I've dealt with is that he will patiently help you understand the various insurance terms and give you honest advice to help you get the policy that best fits your situation. Where other agencies will just get you in and out their door, don't put forth any extra effort when complications arise, Michael will go the extra mile and help you to the best of his ability. After being denied on an initial online quote, he personally made the call to the underwriter and made it happen, and even stayed until well after the official closing time to make sure he was done with my policies. In the end, after Michael worked his magic, he got me policies with better coverage at a lower price compared to my previous ones. If you're looking for insurance, you can't go wrong with Farmer's Insurance, there's a reason why they have a 5 star rating, and deservedly so.

    This is the guy to go to. Went in got the best quote. Friendly service, very knowledgeable in all…read moreyour insurance needs. Thanks Mike.

    Freeway Insurance - autoinsurance - Updated May 2026

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