You have to wait for Jacqueline to serve you. She is amazing. Best customer service skills around. While waiting for her to help me she was working with "a situation of a client", she was so calm, so professional, so patient. I wanted to drop kick the person in the chair for her. When she got to me, I commented on how patient and professional she was and she just thanked me. She kept whatever negative comments she had about that "situation" to herself. I love that, that means my business will be confidential. She is great at what she does, and knows what she is doing. In need of insurance and looking for a kind face and knowledgeable person, visit Jacqueline. You WILL NOT be disappointed. read more

Over the years I have dealt with several different insurance. But have yet to find a truly great experience until now. Broker Leonardo Mercado at 5375 W Centinela Ave Los Angeles, CA 90045 is a hero. He found me the best insurance quote with an affordable monthly payment at the vehicle coverage I need. The whole process was fast and easy. And to top it off at the end he even provide me with a whole year of complimentary roadside assistance. That's more savings on top of the other saving he had already provided. I will definitely recommend him to all my friends in need of vehicle insurance. Thank you Leonardo Mercado for making my life much easier. read more

Kevin Ramirez in Centinela office has great customer service. He will do anything to work with you , to make sure you are satisfied with the quote he provides . He explains through it all detailed by detailed . Such a happy guy that makes things easier when you are not having a good day. I recommend you go see him , you won't be disappointed . read more

Kevin Ramirez was such a great help. Always smiling and has great humor. Definitely makes a person feel welcome.

Kevin Ramirez was super helpful and friendly. He assisted me in a timely manner and answered all my questions! I was able to get great pricing for two vehicles. read more

Today was awesome I met Derek and he helped me out a great deal with the insurance today I appreciate you I hope you have a blessed day see you soon read more

Kevin answered all my questions and got me a good quote, he broke down all the Info so I understand what insurance was best. Friendly, fast and affordable. read more

Do yourself a favor , and never ever call these scumbags and have them help you with insurance. Call the actual insurance provider directly . First, I call to change vehicles on a policy, ok cool, they charge me $100, supposedly for the switch agent then tells me my total will be $120 for the next month. I get a bill in the mail. My total is not $120. It's $220. so first I call back basic freeway customer service. The individual who helps me is acting like he pays me. They have no customer service whatsoever, they are able to give me no information. They tell me they don't have any recoed of them charging me , and dont know what the transcatiyis for. This is like the third time I've called nobody's able to give me information. (I called kemper, they have no record of the transaction) . The agent then transferred me to a licensed agent. That agent is extremely rude to me. He finally tells me what the transaction is for, and supposedly it was for adding things to my policy, which it was not, and then proceeded to be extremely rude and avoid questions and basically again talk back to me like He pays me for service. Bascially this agent just added stuff I didn't need on my policy and blamed it on switching the vehicles . Do youself a favor . Call kemper call all state call aaa directly . These people are scamming people collectivly and their swrvice culture shows it read more

Thank you Eddie for always being super helpful and patient I actually went to the office to make sure I did my business with you directly always great and patient!! read more

Thanks Eddie!!! My man and I came to get insurance and you found us the best deal around. Your integrity meant a lot. Thanks again for the honesty and quick service. read more

Branden C at the LA Tijera location is superb. Exceptional customer service and really great car insurance payment. I recommend anyone to this location and please ask for Branden. Really decent quotes, exceptional and highly professional service with a A++++. My brother recommended me and his friend and I couldn't have been happier with my choice. read more

Enter at your own risk. *Backstory* I am a very good driver, no accidents, or tickets etc. I had freeway insurance for liability for the past 2 years. Sold my car got an upgrade and now need full coverage. 1. They overcharge to start any policy with them and dont explain any of their fees. Shop around first. Just because they are local doesn't mean they won't rip you off. 2. I explained in full detail what i was calling about and how i needed my old policy cancelled, and to start this new one. He was quick to take my money for the new policy but without my notice never cancelling the old one. (1/10/2020) 3. I call a week before i remember my previous policy payment was due, just to confirm it was cancelled, and to my surprise it wasn't. Speaking to the woman on the phone she told me to send in an official letter to cancel it. So i did. (1/20/2020) 4. Im recieving letters and phone calls from my previous policy telling me i owe them money. (1/25-1/27) 5. (1/31/2020) Freeway calls me for more money of course. And i then mention I'm still getting calls and letters from the previous policy. The sales rep uses the excuse that they just want my business and that my information is still on file but he assures me its cancelled. I ask for some type of letter or proof its actually cancelled and i get transferred to someone else. 6. The 4th person i talk to then tells me my policy is still active and that he will try to back date the cancellation since it is past my due date. I explain to him that i have been trying to cancel this policy since January 10th and ask where was the breakdown in information/communication here, because I've been doing everything they have asked. He of course has no answer. He gives me the same email that i sent my letter to 11 days ago. I resend my same email to the same address and now magically he recieves it. I am not upset with this sales rep because he is the only one that actually helped me (i hope). But i am upset at Freeway as a whole. It is not ok to continue to charge people for insurance they no longer need. I feel like they were being very shady and trying to still charge me and ignore my request to actually cancel a policy for a car i no longer own. So again i advise you, do your research before getting entangled with freeway as your insurance provider. I wish i had did my homework. read more

Luis Floril helped me get insurance on my vehicle and provided excellent service. Luis was very helpful and knowledgeable, he helped us to get the best price and informed us on everything we needed to know. I would gladly recommend anyone I know to this location, ask for Luis and you're guaranteed excellent service. read more

Jesus was was my agent he made it super easy and fast he had a lot of patience I asked him to repeat my options like 4 times! Good prices and customer service! read more

Where do I start staff was friendly, I didn't wait much and I was able to get a great deal on my insurance walked out happy. Steve was so helpful and so profesional I would be sending my friends over to him with any insurance need :) read more

First I was up-charged as a good driver. The sales agent insisted the over charge was in the event I get into an accident within the first 30 days of service. The intent behind being granted a good driver discount is because you've had no accidents! I've not been in an accident in 20 years! The sales agent reluctantly reduced the initial down payment fee. I asked that the remaining balance be split into two payments. The sales agent charged me $15 for a split payment fee. I called two days in advance of the schedule split fee deduction and the sale person who took the call said Jorge was not in, and there was nothing she could do if I didn't come into the office. It was never I had to return to the office to correct an already aggreed upon service. When I called to follow up a second time, the answering agent placed me on hold of which you guessed it, the call was hung up! The third call left me on hold with 36 people ahead of me. I HATE sales people who simply try to take advantage of you! I would not recommend this location to anyone!!! And, refund my $15!!! read more

Thank you. Qualified and competent employees. They explained everything, helped to choose a plan. They speak honestly about all the figures, they made a discount. read more

Danny Reyes is the best! He went above and beyond and got me the best rate possible despite my driving record. He was very honest, friendly and knowledgeable. He followed up on every step of the way! I highly recommend him for your insurance needs! Thanks Danny you saved me lots of money, much appreciated! read more

Danny was thorough and professional. He also managed to squeezing in a great conversation during the process and I was in and out in no time. Speedy service and a great personality read more

A big thank you to Jorge Sanchez Trejo! He made my visit easy and fast. Answered all my questions and did a fantastic job. Thank you very much, I definitely recommend! If you happen to stop by this location, Go to Jorge, he is very helpful and kind. read more

Luis was patient, kind, and efficient.He made the process super easy. I highly recommend trying them for yourself. I am very satisfied with the customer service I received today. Thanks Luis. You are the best! read more

I came here to obtain insurance for my car, I left very happy. Ricardo found me the best deal and was very patient, he was able to answer all my questions. Thank you, Ricardo. read more

Great service. Prices are really good. Company and people are great. They helped me out even though I have a DUI

This was the fastest I have ever gotten insurance. I walked in early one morning and was greeted and helped promptly. Jacqueline figured out the coverage I needed and she took the wheel from there. She offered me a couple different policies at different price points and answered my questions about the difference in coverage. Before I knew it I was on my way and enjoying the rest of my day. I would highly recommend this location and Jacqueline as well. read more

Was able to get a great rate! Thanks Ricardo O.! Great service, was willing to explain the services and was patient while I asked a ton of questions. So far so good. If the insurance is anything like the customer service, I've just found my car insurance career for the next 50 years! read more

Go to Jorge. He gave me the the best deal. If I could give him more stars I would. Make sure to roll in and get insured. Thanks again Jorge!!! read more

When I say hands down Ana Ramos is one the best i have I dealt with!!!.. She helped me so much she literally made me cry with her extra help and turning my last two weeks around!!! She is very much recommended!!... I wouldn't want to go to any else!! EXCEPTIONAL CUSTOMER SERVICE ALL AROUND THE BOARD!!! read more

I do not have a policy with freeway but my Husband does (Jesus Cabrera). We were recently in an accident and our agent Edgardo has been nothing but helpful. He helped calm us down when we didn't know how to proceed with our claim. I feel so happy to know that I was able to rely on freeway not only to obtain insurance but to get help and advise on how to proceed with our claim. If you want great/ excellent customer service I advise you to give them a call and ask for Edgardo Rodriguez, he is very knowledgeable and has great service all, around good agent. Thank you Edgardo. read more

its not surprising that the few reviews written about this company (different locations) are all bad. This company is SHADY! While buying a new car at Marina Honda, I was referred to freeway by the salesman (who by the way gets a kickback for referrals). I spoke to Sal at the office and was quoted a monthly charge of $111. A few days later there was a charge on my bank account for $455 for broker fees that were never mentioned. I have spent weeks trying to get this rectified without success. The company is uncooperative and just gives you the run around. STAY AWAY. You do not want to do business with people like this. read more

Just had the best experience here at Freeway insurance at the Ladera center . Victoria is a gem, she got the best deal for my motor cycle insurance. I highly reccomended Freeway insurance ! And they have super cool auto art on the walls Thankyou read more

Carlos was able to help us after a mishap with another insurance provider. He got us a great deal and he is very courteous. I appreciate his fast response time and efficiency. Pretty pleased with freeway insurance thus far thanks to Carlos. read more

I'm leaving this one star here at the moment due to corporate not routing my call to my local office I always do business with, I've done business with this local office for years, so yes shame on me for not having their direct number but I found it odd that he kept asking so many questions ... more to come read more

Jacqueline was amazing as my insurance rep. I highly recommend her at this location! Let Freeway insurance meet your needs. Thanks Jacqueline! read more

AMAZINGLY professional, knowledgeable, and patient. ARGIN was the agent that assisted me, and his service made me want to write this review. Argin helped me find BETTER COVERAGE FOR FAR LESS! I would never have believed it but if it means SAVING SUBSTANTIAL MONEY, and being SO WELL SERVICED, why wouldn't you take time to explore your options?! Wish I had known sooner. HUGE THANK YOU Argin!! read more

Ask for TYLOR..... He is AMAZING (: Trust that he will do whatever he can to get you a good deal!!! Sweetest person I have ever chatted with, and very very nice. Thanks Tylor(: read more

They don't greet you. Let you know someone would be right with you nothing. We signed in and sat down not once were we acknowledge. One of the agents wasn't helping anyone so she could of said hello. We waited for over 30 minutes. read more

Jacqueline was very helpful and gave me a great deal & military discount!! Thank you :) read more

Thanks to Arely Rodriguez i got the best customer service and the hospitality was the reason why I'm here. The process was easy and the information was clear. Again, I can't emphasize how great Arely approach my dilemma. Thanks :) Cesar Perez read more

Nayeli Gonzales have the greatest customer service there in the office there on centinela her customer service is A 1 her personality is amazing and. She help me get thru. With my situation. Thank you for your great help I will always continue my policy with the company. read more

Great place! I came in yesterday looking to start a new car insurance policy. Being a new driver and new to the world of ~insurance & responsibilities~ I was a little afraid of not knowing what I was signing up for, or what my coverage would be. Ruben Torres, instantly greeted me and helped me get my policy started. He explained what I would be covered for, what the best prices were for me, and what I could add later if I was interested. He made the experience absolutely easy, and understandable! Aside from being a great broker, he was also a very kind individual. He explained everything thoroughly to me, to the point I didn't even have to ask questions! and I ask A LOT of questions!! I'm all about customer service, so if you ever decide to visit this place definitely ask for Ruben. I am now cruising down with no worries. Super happy. read more